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Hilton Garden Inn Nashville Franklin / Cool Spring

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Hilton Garden Inn Nashville Franklin \/ Cool Spring
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697 Reviews from our TripAdvisor Community

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Showing 695: English reviews
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Jonesboro, Arkansas
Reviewed 4 days ago NEWvia mobile

Nice stay for my family. Hilton Garden Inn never disappoints. Everything was good and clean. Good service. All things we have come to expect from this chain. Nothing spectacular stood out for me, but nothing to complain about. They did allow me a late checkout, which made my stay much more pleasant, due to our tournament schedule. Would stay here...

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Helpful?
Thank mammadawg
Elle P, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Hi, mammadawg! We're glad to hear you had a good stay and so happy to hear you would stay with us again. I agree, our staff is known for its fabulous service! We're looking forward to seeing you next time. :) -Elle

Williamsburg, VA
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago

We picked this hotel in Franklin, TN as a stopping point driving from Charleston, SC to start the Natchez Trace in Leiper's Fork, TN. After driving 11 hours thru treacherous mountainous conditions, we were so grateful for all the lovely amenities of this hotel. The pool & hot tub eased aching muscles, comfy beds eased our weariness - everything was...

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Helpful?
Thank VASAFARI
About Hotel's Favourite Review
Elle P, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thanks for your great review, VASAFARI! I agree, our biscuits and gravy are fabulous! I am SO glad to hear you enjoyed your stay and will be sure to share with the rest of the team. Hope to see you next time! :) -Elle

Birmingham, United States
Reviewed 6 days ago NEW

Hotel was very nice. Room was clean and well stocked. No issues with heat/air - temp was just right. Staff was extremely friendly & helpful. Price was very reasonable as well. Hotel was convenient to the Galleria mall and LOTS of restaurants. I didn't have a chance to visit the bar or restaurant inside the hotel, but those are available....

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Tammy B
Elle P, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Hi, Tammy B! We're so glad to hear you had such a great stay! We will be sure to share with the rest of the team and can't wait to see you next time! -Elle

Memphis,TN
Reviewed 1 week ago NEW

Decided to take a spring break getaway with the kids for 3 days, and totally enjoyed our stay at the Hilton Garden Inn. Staff was friendly and accommodating, kids enjoyed the breakfast and indoor heated pool , and the room was comfy . the location was perfect for us, didn't want to be in the heart of downtown with the...

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Helpful?
Thank pae_cyberdude
Elle P, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Hello, pae_cyberdude! I am SO happy to hear you had such a fabulous stay with us! I agree with your kids, our breakfast is delicious! We hope to see y'all next time your travels bring you to Franklin. Have a great day! :) -Elle

Reviewed 1 week ago via mobile

The room was clean and nice. Only complaint would be the beds. Says they are Sleep Number but ours were not and were a little hard. Very close to all kinds of restaurants. We didn't get to try the breakfast because I was visiting for a medical procedure and couldn't eat before. The room had Keurig machine which was nice....

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Helpful?
Thank tm2100
Elle P, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Hi, tm2100! I'm sorry to hear that your bed was a little hard! We updated them from the Sleep Numbers about a year ago to something that should be more comfortable. Hope everything went well with your medical procedure, look forward to seeing you next time! -Elle

Farmington Hills, Michigan
Reviewed 1 week ago

Nice and clean hotel. The breakfast was great. Definitely better than most hotels I've stayed. The room was clean. The staff was very friendly. I will definitely stay the next time I have to come to Franklin.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank michelleeT8133YX
Elle P, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thanks so much, michelleeT8133YX! We're so happy to hear you enjoyed your stay. Can't wait to see you next time!! -Elle

New Orleans, Louisiana
Reviewed 1 week ago

Hotel is very clean and comfortable. Could use better pillows. Everyone was very nice. Had breakfast there thanks to a coupon and it was very good! Perfect stay! Located near really good restaurants and shopping too as well as the office I was there to visit.

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Helpful?
Thank patstnt0721
Elle P, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Hi, patstnt0721! Thanks for your honest review, without feedback like yours we wouldn't be able to continuously improve-we'll be on the lookout for bad pillows! I'm glad you enjoyed the rest of your stay though and we look forward to seeing you next time your travels bring you to the Franklin/Cool Springs area! Have a great weekend! -Elle

Des Moines, United States
Reviewed 1 week ago

We stayed at this HGI for 3 days while visiting Nashville and are very happy with all aspects of the hotel. The room was clean, the pool and hot tub were well maintained, and the staff was very courteous and welcoming. The hotel is located in a nice area with plenty of dining options.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Jay L
Elle P, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Hi, Jay L! We are SO happy to hear you had such a fabulous stay! See you next time! :)

Jonesboro, Arkansas
Reviewed 1 week ago

Staff was very friendly and accommodating! Highly recommend this hotel! We had a large group staying for a tournament and everyone had a great experience. The staff in the restaurant and bar were very accommodating.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Stacy W
Elle P, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Hi, Stacy W! Thanks for your great review! I'm so glad your group had such a wonderful experience. I will be sure to share with the rest of the team. We hope to see you for the next tournament! :) -Elle

Frankfort, Illinois
Reviewed 2 weeks ago

When traveling we like to stay at Hilton Garden Inns. There is a consistency surrounding the properties that we appreciate. Hilton Garden Inn Nashville Franklin / Cool Spring met that expectation for us. Rooms were clean and well maintained. Staff were friendly and helpful. They accommodated our several requests. Breakfast met our expectations and was very good. Only downside is...

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Helpful?
Thank TKCRhino
Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

We enjoyed being your host hotel and thank you for the review. We strive to give you the consistent service you expect from our Hilton Garden Inns. We'll be sure to share your comments about the friendly and helpful team and clean hotel with our Associates. In regards to our location, we try to tell guests that we are behind...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Enjoy one of Franklin Cool Springs finest - Hilton Garden Inn Nashville/Franklin Cool Springs - always a favorite of the corporate traveler, or family vacationer. Offering convenient access to the legendary musical landmarks of Nashville, as well as an abundance of Civil War history, exceptional dining and the finest shopping at Cool Springs Galleria. Now offering PURE hypo-allergic rooms. Everything Right where you need it. ... more   less 

Additional Information about Hilton Garden Inn Nashville Franklin / Cool Spring

Address: 9150 Carothers Pkwy, Franklin, TN 37067
Region: United States > Tennessee > Franklin
Price Range: $185 - $317 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Nashville Franklin / Cool Spring 3*
Number of rooms: 131
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Expedia, Hotels.com and Orbitz so you can book your Hilton Garden Inn Nashville Franklin / Cool Spring reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Nashville Franklin / Cool Spring Hotel Franklin
Hotel Style:
#1 Green Hotel in Franklin
#2 Family Hotel in Franklin
#3 Romantic Hotel in Franklin
#3 Business Hotel in Franklin
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Nashville Franklin / Cool Spring staff and other travellers.
4 questions
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Tampa, United States
Roswell, Georgia
over a year ago
over a year ago

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Questions? Get answers from Hilton Garden Inn Nashville Franklin / Cool Spring staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Had a king room with large Jacuzzi bath in the room. Pleasant surprise after a long drive!”
 of 5 bubbles patstnt0721, 16 Mar 2017 | Read review
“We stayed on the 4th floor near the stairs. It was very quiet.”
 of 5 bubbles love2travelky, 26 Sep 2016 | Read review
“Higher is better, I had a king single which was fine for me.”
 of 5 bubbles VC1321, 16 Jul 2016 | Read review
“We were on the third floor and it was fine.”
 of 5 bubbles 752cathyk, 28 Jun 2016 | Read review
“Top floor. It was very quiet (even though we were near the elevator)”
 of 5 bubbles SharronG972, 27 Jun 2016 | Read review
5 of 5