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Hilton Garden Inn Nashville Franklin / Cool Spring

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Hilton Garden Inn Nashville Franklin \/ Cool Spring
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662 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Nashville Franklin / Cool Spring
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Showing 660: English reviews
Arlington, Virginia
Reviewed 12 October 2016

We had a very nice experience. The hotel was clean, the staff friendly and helpful, and close to Nashville. I need coffee in the morning and the free coffee bar was always stocked and fresh. In the late afternoon, the free tea, water and cookie bar was welcome. This hotel is in the middle of a large shopping area with...

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Helpful?
Thank MKJINVA
Chelsea E, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Glad we were able to be a home away from home for you MKJINVA :) And coffee is a necessity in the morning so we are glad you enjoyed that. Thanks for the tip on the ghost tour by the way, I will be checking that out for sure! Sincerely, Chelsea C. Sales Manager

Pyrenees-Atlantiques, France
Reviewed 11 October 2016

Room was not cleaned during my stay and was told there was nothing they could do because I used family friend discount I'm a Hilton honors member and I stay at the Hilton. 3 times a month not using any discount really dissatisfied and disappointed

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Helpful?
Thank AlisiaKeesee
Merrily B, General Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Hi AlisiaKeesee, Thank you for your review on tripadvisor.com as well as the response to the survey sent to you by Hilton Worldwide. I emailed you this week regarding how you would like to be compensated for the disappointment. Please respond to the email I sent and we will make this right. Thank you and I look forward to hearing...

Clarksville, Tennessee
Reviewed 6 October 2016

I arrived at this hotel around 6 p.m. on a Saturday. It is centrally located with eating establishments, drug stores, grocery stores, etc. all very close. Many of these businesses are within walking distance. When I entered the hotel I immediately noticed a large pitcher of sweet iced tea on a table nicely arranged with snacks. This felt very inviting...

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Helpful?
Thank BRWC
Chelsea E, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thank you for this thoughtful review BRWC! So glad we were able to take care of you and be a home away from home. Looking forward to your next stay with us :) Sincerely, Chelsea C. Sales Manager

Midland, United States
Reviewed 6 October 2016

Everything about our stay was excellent. It is so refreshing to feel like someone actually values your business and makes you feel appreciated. The staff at this hotel makes a stay here even more special. Thanks again for a wonderful visit!

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Helpful?
Thank Mona A
Chelsea E, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Reviews like this make our day :) Thanks so much Mona A! Sincerely, Chelsea C. Sales Manager

Reviewed 6 October 2016

We were in the area to attend a wedding and two hotels were suggested on our wedding invitation. I looked at both websites and chose this motel. We were very please with the friendly and helpful staff, as well as, everything about the hotel! We will definitely stay here again if we are in the area. Great experience!

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Helpful?
Thank P1250COjanetb
Chelsea E, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

So glad you enjoyed your stay P1250COjanetb :) We look forward to your next visit to Franklin, TN! Sincerely, Chelsea C. Sales Manager

Naples, Florida
Reviewed 5 October 2016

Staff was very friendly, was very courteous & pleasant upon our arrival. The staff was very informative of other eating establishments within the surrounding area, that we could walk to easily. Room was very clean, very modern decor with good internet service. We opted for the breakfast when booking our room, and the food was great. And as well, the...

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Helpful?
Thank Leatha T
Chelsea E, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thanks for this awesome review Leatha T :) Definitely come stay with us again if you ever find yourself in the Franklin area. Safe travels back home! Sincerely, Chelsea C. Sales Manager

Reviewed 5 October 2016

This hotel is not the quality that I have experienced with other Hilton Garden Inns. Beds are uncomfortable and the air system appeared to not be working well or maybe they had it to where rooms were warm. Upon check out there were two employees working the desk but when I went to check out was told the other employee...

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Helpful?
Thank N2791WWangelam
Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

We appreciate you taking time to give us a review and learn from each one. We'll work with our team on ways we can enhance our service and with our Engineers to ensure the AC is working properly in your room. You are welcome to reach out to me at 615 550 9070 to discuss your issues further. Sincerely, Melinda

Rochester, Illinois
Reviewed 1 October 2016 via mobile

We usually do have good luck with this chain. Staff was "ok" not the friendliness and accommodating as good as at others Garden Inns. When we entered the room it was cold, as in thermostat set at 65. Bed very comfortable and 85% was quiet except the a/c unit INSIDE the room whuch was noisy especially waking us up at...

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Helpful?
Thank namickey
Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

We appreciate you taking time to give us a review. We learn from each one and will review your comments with our team. You are welcome to reach out to me at 615 550 9070 to share your concerns further. Sincerely, Melinda

Reviewed 29 September 2016

Hotel was overbooked. Shower stall had black mold. Hotel lobby and elevator areas needed the floor cleaned. This is a nice area of town and I was both surprised and disappointed with such lack of concern for customer service.

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Helpful?
Thank cheryldU7838XQ
Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

We certainly learn from each review and will look into the issue with your stay. We have no intention of overbooking our hotel. The shower stall will be looked into as well. We do take your concerns seriously. Were you informed about the Satisfaction Promise? Please reach out to me at 615 550 9070 to discuss your concerns further. Sincerely,...

Huntsville, United States
Reviewed 27 September 2016

We stayed at the Hilton Garden Suites for a music festival weekend in Franklin. The hotel was clean and the staff was very friendly! It is on the opposite side of I-65 from the downtown Franklin area, but we were easily able to get to where we needed to be.

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Helpful?
Thank Micheal C
Chelsea E, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

So glad you enjoyed our hotel as well as the Pilgrimage Festival Micheal C :) Definitely come back next year! Sincerely, Chelsea C. Sales Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Enjoy one of Franklin Cool Springs finest - Hilton Garden Inn Nashville/Franklin Cool Springs - always a favorite of the corporate traveler, or family vacationer. Offering convenient access to the legendary musical landmarks of Nashville, as well as an abundance of Civil War history, exceptional dining and the finest shopping at Cool Springs Galleria. Now offering PURE hypo-allergic rooms. Everything Right where you need it. ... more   less 

Additional Information about Hilton Garden Inn Nashville Franklin / Cool Spring

Address: 9150 Carothers Pkwy, Franklin, TN 37067-6300
Region: United States > Tennessee > Franklin
Price Range: $156 - $331 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Nashville Franklin / Cool Spring 3*
Number of rooms: 131
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Hotels.com, Priceline, Travelocity, Odigeo and Orbitz so you can book your Hilton Garden Inn Nashville Franklin / Cool Spring reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Nashville Franklin / Cool Spring Hotel Franklin
Hotel Style:
#1 Green Hotel in Franklin
#2 Family Hotel in Franklin
#3 Business Hotel in Franklin
#3 Romantic Hotel in Franklin
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Nashville Franklin / Cool Spring staff and other travellers.
3 questions
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Questions? Get answers from Hilton Garden Inn Nashville Franklin / Cool Spring staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed on the 4th floor near the stairs. It was very quiet.”
 of 5 bubbles love2travelky, 26 Sep 2016 | Read review
“Higher is better, I had a king single which was fine for me.”
 of 5 bubbles VC1321, 16 Jul 2016 | Read review
“We were on the third floor and it was fine.”
 of 5 bubbles 752cathyk, 28 Jun 2016 | Read review
“Top floor. It was very quiet (even though we were near the elevator)”
 of 5 bubbles SharronG972, 27 Jun 2016 | Read review
“All rooms would be great.”
 of 5 bubbles danbQ2449MX, 19 Jun 2016 | Read review
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