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Hilton Garden Inn Nashville Franklin / Cool Spring

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Traveller (58)
Room & Suite (165)
Dining (30)
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Overview
  • Excellent62%
  • Very good23%
  • Average9%
  • Poor4%
  • Terrible2%
Travellers talk about
“dunkin donuts”(31 reviews)
“front desk”(85 reviews)
“great hotel”(50 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
All hotel details
Offers from Hilton Garden Inn Nashville Franklin / Cool Spring
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Garden Inn Nashville Franklin / Cool Spring
Special Offer: Double Points, Every Stay
Hotel deals
Rooms
May 6May 7
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (835)
There are newer reviews for Hilton Garden Inn Nashville Franklin / Cool Spring
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All reviewsdunkin donutsfront deskgreat hotelfire pitrestaurants and shoppingbreakfast staffroom was cleanomeletnice staynice areawould stay here againhome away from homefree breakfaststaff was friendlypancakesbusiness triphgi
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71 - 75 of 832 reviews
Reviewed 7 September 2017

We were in Franklin for a wedding. The Hilton Garden Inn was in a great location. A large mall was within 5 minutes, a Starbuck's was across the street, we were within 5 minutes of a main highway. There's not much more that they could...More

Review collected in partnership with Hilton Garden Inn
Thank Hooptymoo
Response from Zeek G, Manager at Hilton Garden Inn Nashville Franklin / Cool SpringResponded 9 September 2017

Thanks for the great review we are so glad you had a enjoyable stay with us. We hope to see you again when your in the area. Thanks, -Zeek-

Reviewed 7 September 2017 via mobile

I would give this 0 stars if I could. Floor is dirty like a truck stop, toilet doesn't flush, broken furniture, room keys don't work, hotel staff does not know what they are doing and it's not a cheap hotel. If I was paying $30...More

Thank Dennis J
Response from Merrily B, General Manager at Hilton Garden Inn Nashville Franklin / Cool SpringResponded 8 September 2017

Dear Dennis J, Thank you for taking the time to write a review of your experience on tripadvisor.com. I invite you to contact me at your earliest convenience as the experience you are describing is NOT the norm for our property and I would like...More

Reviewed 6 September 2017 via mobile

I am a Hilton Honors Diamond member and my experience with this hotel was so sub par that I actually contacted corporate. Pro's: Location: it's in the "cool springs" area of Brentwood. So tons of food, shops and bars. Safe and clean area. Staff (minus...More

Thank MatthewRix
Response from Merrily B, General Manager at Hilton Garden Inn Nashville Franklin / Cool SpringResponded 7 September 2017

Dear MatthewRix, Thank you for taking the time to write a review on tripadvisor.com; we appreciate your feedback! First I am very sorry that you had a subpar experience with us as that is certainly not what we want to hear from our guests. I...More

Reviewed 4 September 2017

Had occasion to stay at this property several months back. Hotel lobby is very clean and upscale. Evening entertainer was great. (Roxie Randall) Room was comfortable and large. There was some problem with getting the room cleaned in a timely manner. We were gone much...More

Thank rwjw
Response from Merrily B, General Manager at Hilton Garden Inn Nashville Franklin / Cool SpringResponded 27 September 2017

Hi rwjw, Thank you for your review on tripadvisor! We appreciate your feedback and hope that you stay with us again the next time you are in the area. Take care!

Reviewed 29 August 2017

Stayed here for move in weekend at Belmont, first time at this one but definitely not the last! Staff was very friendly and helpful. Rooms were clean and comfortable. The location is near just about everything you would want.

Review collected in partnership with Hilton Garden Inn
Thank rwinter8
Response from Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool SpringResponded 30 August 2017

Welcome to Nashville. Thank you for making us your host hotel during this memorable time. We'll be sure to share your kind works with our team. Warmest regards, Melinda

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About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Self-Serve Laundry
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$141 - US$256 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Franklin
#2 Family Hotel in Franklin
#3 Business Hotel in Franklin
#3 Romantic Hotel in Franklin
Room types
Non-Smoking Rooms, Family Rooms, Suites
Details
Price range
US$141 - US$256 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Franklin
#2 Family Hotel in Franklin
#3 Business Hotel in Franklin
#3 Romantic Hotel in Franklin
Room types
Non-Smoking Rooms, Family Rooms, Suites
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Traveller (58)
Room & Suite (165)
Dining (30)
Pool & Beach (23)
Amenities (71)
Business Centre & Event Rooms (8)
Family and Play Areas (2)
Questions & Answers
Ask a question
Vickie B
28 January 2018|
Answer
Response from Merrily B | Property representative |
Hello Vickie B! Thank you for reaching out with your questions. Our hotel does offer King bed rooms with whirlpool tubs. We have limited availability for these room types so be sure to book as soon as possible. Thank you... More
0
Votes
Vickie B
27 January 2018|
Answer
Response from M D | Reviewed this property |
Yes. I had a room with a jacuzzi.
0
Votes
Hotdog1966
23 December 2017|
AnswerShow all 5 answers
Response from Merrily B | Property representative |
Hello! Thanks for asking! Checkout is at 11am. Late checkout requests are based on availability so be sure to inquire about a late check out either the night before you check out or on the morning of departure to see if it... More
0
Votes
Room Tips
"choose a room away from the elevator"
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"Don't come to this hotel."
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"331 furthest from elevator, last room, quiet"
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"Upper floor was quiet"
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