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    Hilton Garden Inn Nashville Franklin / Cool Spring

    9150 Carothers Pkwy, Franklin, TN 37067-6300
    +1 855-618-4697
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    2017-12-24 2017-12-25
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    US$119
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    Traveller (58)
    Room & Suite (157)
    Dining (32)
    Overview
    • Excellent62%
    • Very good23%
    • Average9%
    • Poor4%
    • Terrible2%
    Travellers talk about
    “dunkin donuts” (29 reviews)
    “front desk” (81 reviews)
    “great hotel” (48 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Multilingual Staff
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Self-Serve Laundry
    3.0 Star Hotel
    All hotel details
    Offers from Hilton Garden Inn Nashville Franklin / Cool Spring
    Special Offer: Double Points,Every Stay
    Hotel deals
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    Rooms
    Dec 24Dec 25
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (800)
    There are newer reviews for Hilton Garden Inn Nashville Franklin / Cool Spring
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    81 - 85 of 797 reviews

    Reviewed 23 May 2017

    The manager and staff went the extra mile to accommodate my health and comfort concerns. Service with a smile! Very appreciative and looking forward to my next visit. Thanks again. Restored my faith in the Hilton Garden Inn brand.

    Review collected in partnership with Hilton Garden Inn
    1  Thank christinecQ312RQ
    Response from Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool SpringResponded 24 May 2017

    And we thank you with a smile as well. Your review certainly made our day and we'll be sure to share it with our team in our morning huddle. Safe travels. Melinda Miller

    Reviewed 23 May 2017

    We celebrated our 11th anniversary in Nashville this past weekend (May 19 - 21) and stayed at your hotel. Deborah greeted us warmly and asked us the standard greeting questions (as the clerk next to her was doing with her customer.) She wished us a...More

    Review collected in partnership with Hilton Garden Inn
    Thank Denver W
    Response from Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool SpringResponded 24 May 2017

    Happy Anniversary! We'll be sure to share your comments with Deborah and the team. We want to make each guests stay special and look forward to your return for your 12th Anniversary. Sincerely, Melinda Miller

    Reviewed 22 May 2017

    I would highly recommend the Cool Springs Hilton Garden Inn. We had several other hotel brand choices. The Hilton Garden Inn was accommodating to our 50 person group. While other brands wanted guarantee and non-refundable deposits ... HGI management listened to our group circumstance and...More

    Review collected in partnership with Hilton Garden Inn
    Thank Kim W
    Response from Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool SpringResponded 24 May 2017

    Thank you for your review. We enjoy hosting groups such as yours and can't wait to be host hotel again. We strive to have a win-win partnership and so appreciate your business. Safe travels. Melinda Miller

    Reviewed 18 May 2017

    They had just installed key cards and there was a learning curve for everyone including the staff. After 5 new keys a manager walked us through it - simple when you know how - staff were not as well informed on how they worked. saw...More

    Thank TennKi
    Response from Merrily B, General Manager at Hilton Garden Inn Nashville Franklin / Cool SpringResponded 20 May 2017

    Hello TennKi! Thank you for taking the time to write a review of your experience with us on tripadvisor.com! We appreciate your feedback. Yes, we received a new key system recently and we have been working diligently to get past that pesky learning curve. Thank...More

    Reviewed 15 May 2017

    The Hilton Garden Inn Franklin TN accepted my lodging reservation request and sent an email confirmation referencing the credit card on file in my Hilton Honors account. When I arrived for check-in, the assistant GM refused to accept the credit card because I did not...More

    Review collected in partnership with Hilton Garden Inn
    Thank J5679BJbillw
    Response from Merrily B, General Manager at Hilton Garden Inn Nashville Franklin / Cool SpringResponded 16 May 2017

    J5679BJbillw, Thank you for taking the time to write a review on tripadivsor.com! We spoke yesterday in regards to the hotels policy on cards not being present at check in and why we must have a physical card or credit card authorization form in order...More

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    About
    Awards & Recognition
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Room Service
    • Hotel Amenities
    • Free Parking
    • Business Centre with Internet Access
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Banquet Room
    • Self-Serve Laundry
    • Multilingual Staff
    • Conference Facilities
    • Room Service
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Hot Tub
    • Heated pool
    • Indoor pool
    Details
    • Price range
    • US$118 - US$233 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Green Hotel in Franklin
    • #2 Family Hotel in Franklin
    • #3 Business Hotel in Franklin
    • #3 Romantic Hotel in Franklin
    • Room types
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Suites
    • Number of rooms
    • 131
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Priceline, Expedia, Hilton Hotels Direct, Hotels.com, Travelocity, Hotwire, Orbitz, HotelQuickly, TripOnline SA, Cancelon and getaroom.com so you can book your Hilton Garden Inn Nashville Franklin / Cool Spring reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Tennessee >
    • Franklin
    • Also Known As
    • Hilton Garden Inn Nashville Franklin / Cool Spring Hotel Franklin
    Add Photo Photos
    Traveller (58)
    Room & Suite (157)
    Dining (32)
    Pool & Beach (23)
    Hotel & Grounds (123)
    Business Centre & Event Rooms (7)
    Bathroom (5)
    Family and Play Areas (2)
    Nearby
    Sponsored by:
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    Nearby Restaurants
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Ginger W
    28 February 2017|
    AnswerShow all 2 answers
    Response from Merrily B | Property representative |
    Hi Ginger! The hotel was built in 2009. We have not undergone a full renovation as of yet, but have had several upgrades (I.e mattresses and flooring). If we can be of any further assistance please let us know!
    0
    Votes
    patusa2014
    29 January 2016|
    AnswerShow all 4 answers
    Response from 149MichaelB149 | Reviewed this property |
    No, it's more than 20 minutes away by foot.
    0
    Votes
    LadyNan
    23 June 2015|
    Answer
    Response from Merrily B | Property representative |
    Hi Nancy, Thank you for reaching out. On average it takes about 20-30 minutes to get to downtown Nashville depending on time of day. Morning rush hour can take twice as long, and evening rush hour can back up in certain... More
    0
    Votes
    Room Tips
    "Upper floor was quiet"
    Read review
    "Plenty of parking"
    Read review
    "We chose a room on the NE side by the stairwell (501) and it was much larger room than others down the hall!"
    Read review
    "Don't book on a busy weekend"
    Read review
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