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This motel is in the Franklin/Brentwood area, just on south side of Nashville, in the Cool Springs area, only a few minutes from the galleria mall. There are some questionable quests that frequent this motel for long term stay. I have had to call the...More
We stayed in this hotel for five nights. The trip was awesome but the stay wasn't great. I was laughing through the whole solution because it was a joke. Our food for spoiled because the fridge was broken! The floors were dirty! Had to wear...More
Response from Manager_11525, Manager at Extended Stay America - Nashville - Franklin - Cool SpringsResponded 28 June 2016
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the conditions of your room is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that...More
From the constant banging on the wall from an unknown source, to the uncaring hotel staff who said, "Yeah, we hear it in the break room, too" - this place may be the worst hotel experience I've ever had in the USA. After repeated requests...More
Thank David P
Response from Manager_11525, Manager at Extended Stay America - Nashville - Franklin - Cool SpringsResponded 14 June 2016
Thank you for posting a review of our hotel. I am very sorry to hear about the noise disturbance you experienced during your visit. As well, I apologize that our staff did not attend to your needs in a professional manner. I will be working...More
When you pull up its a little dirty on the outside and needs cleaned up a bit but the inside was very nice and clean. The day we checked in they had changed out their mattresses so we got to enjoy a brand new mattress...More
Thank Abigail C
Response from Manager_11525, General Manager at Extended Stay America - Nashville - Franklin - Cool SpringsResponded 17 May 2016
Thank you so much for posting a review of our property. Please accept our apologies that our hotel’s appearance was not up to standard. We are in process of making exterior improvements and will make sure your experience is not repeated. Still, we are glad...More
Very friendly staff. Room was very clean with all the amenities. Had an issue with my booking agent and the hotel manager resolved for me. Couldn't be happier with the stay. Would recommend to anybody. Perfect!More
Thank Brad V
Response from Manager_11525, General Manager at Extended Stay America - Nashville - Franklin - Cool SpringsResponded 23 March 2016
I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience and exceptional customer service! Once more, thank you for posting your...More
US$83 - US$137 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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Also Known As
Homestead Studio Suites Nashville Cool Springs Hotel Franklin ,