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Embassy Suites by Hilton Nashville South/Cool Springs

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Embassy Suites by Hilton Nashville South\/Cool Springs
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890 Reviews from our TripAdvisor Community

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Showing 888: English reviews
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Arlington Heights
Reviewed yesterday NEW

Great hotel. We stopped here on our family trip to Florida. Great amenities and can't beat the deal! Perfect for our family of 6. We've stayed at this hotel four different times over the last five years.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Jratz4
HOTEL’S FAVOURITE REVIEW
Reviewed 26 November 2016 via mobile

We stayed here for two nights while we were waiting to close on our new home in Nolensville. And we absolutely loved this hotel and will recommend to all our friends and family when they come visit us! Clean, comfortable and friendly staff. Great drinks in the pm and great breakfast! The chef was very friendly to our children and...

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Helpful?
Thank Stevereit34
About Hotel's Favourite Review
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Stevereit34- Thank you for your review. I am so happy to hear that you and your family enjoyed your stay with us and congratulations on your new house! I appreciate your nice comments and will share them with the team. Thank you for your business and your future recomendations. We will do our best to provide you and your guests...

St. Louis, MO
Reviewed yesterday NEW

My family and I stayed here for 3 nights in March 2017. We are not new to Embassy Suites and normally choose this hotel if possible when traveling. Overall, we were disappointed with our stay. #1 The evening reception (minus the adult beverages) is a joke. There were a couple bowls of chips and small bowls of chex mix and...

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Helpful?
Thank SunSunSun06
Madison, Alabama
Reviewed 3 days ago NEW

Recently booked this hotel via Expedia & Expedia so messed up. I had a confirmation but Expedia cancelled the reservation & the hotel was sold out. Kendra at the front desk was so very patient & helpful. She & her manager, Nick spoke with Expedia on my behalf. After over 2 hours of this mess Expedia had made, Nick gave...

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Helpful?
Thank leeannbragg63
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

leeannbragg63- Thank you for the review. I am happy to hear it all worked out in the end and I hope we can have you stay on property soon. I am sorry for all of the confusion and we hope to see you soon.

Florence, Alabama
Reviewed 3 days ago NEW

Our room smelled horrible we used Booking.com to book this hotel and it's not as they described it at all. I was there for an early appointment at Vanderbilt the next day and Booking.com described this hotel as having lunch and dinner buffets which would have been awesome we wouldn't have had to leave the hotel. There's no buffet only...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank marypY9747RI
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

marypY9747RI- Thank you for your review. I apologize that Booking.com had our information wrong. I am sorry that you did not enjoy your stay because of that and I hope you will stay with us again in the future.

Reviewed 5 days ago NEWvia mobile

I was actually surprised. This is one of the better Embassy Suites I've stayed. The bed was quite cozy and the rooms were so spread out. Very comfortable and quite relaxing. No doubt about it. Still too many kids and the parents let them swim at 9:30 at night? Come on, people. Put them to bed. During my stay, I...

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Helpful?
Thank Cameron W
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Cameron W- Thank you for your review. I am sorry that you had an issue with your toilet. I will discuss this with my engineering department to make sure we have solved the problem. I will also discuss with Kyle how he came across to you as this is disturbing to hear as I normally get great comments about him...

Dallas, Texas
Reviewed 1 week ago

Excellent hotel in a wonderful location. Easy in and out of major highway. Near good places to eat and all types of food. Staff was very friendly and helpful. I could tell that they were happy to be working at this location. I highly recommend. Big, clean and comfortable rooms....... I'll be back!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank jim_shepelwich
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

jim_shepelwich- Thank you very much for the nice review. I am so happy to see that that you enjoyed your stay. We look forward to welcoming you back real soon and thanks again for the review and your business!

Reviewed 1 week ago

Food left a lot to be desired and the elevators ran pretty slow in the mornings. Other than that, staff was helpful and courteous and everything else was great. Nothing overly special but nothing to complain about, so I call that a successful stay. :)

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Lauren R
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Lauren R- Thank you for your review. I am happy to see that you enojoyed your stay with us. I apologize that the food was not to your liking and I have shared that with our F&B team. We appreciate your business and hope to see you again soon.

BIRMINGHAM, United States
Reviewed 1 week ago

I styaed 1 night on business trip. It was a lte check in so I did not get a chance to use much of the amenities. I did order a meal from the restaurant. The food was cold, the fries were old, hard. The meal was unacceptable for a hotel of this caliber. Staff was super friendly and room was...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 291malindah
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

291malindah- Thank you for your review. I apologize that your meal was not up to ours or your standards. I will discuss this with my food and beverage team to ensure that we do not have this issue moving forward. I am glad that you found the team and your room to be satisfactory but I apologize for the meal....

Acworth, Georgia
Reviewed 1 week ago

The hotel was on the list of contracted places for players to stay for a local volleyball tournament. The staff accommodated our players by getting breakfast out a bit early each day so they wouldn't have to play hungry. These little things will compensate for a lot of less important issues. Would stay here again.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Jeannie N
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Jeannie N- Thank you so much for your review and we loved having you and your players stay with us. I hope you guys did well in the tournament! It truly was our pleasure and we hope to see you guys again soon. Thank you for your business and best of luck this year!

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Breakfast included
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites Nashville - South/Cool Springs is only a short drive from the Nashville International Airport, downtown attractions of Music City and local area businesses. Explore Franklin, Tennessee's Historic downtown area, Civil War sites or shop at the Cool Springs Galleria mall. Book your stay now and enjoy our indoor pool, fitness center, on-site restaurant as well as other amenities. ... more   less 

Additional Information about Embassy Suites by Hilton Nashville South/Cool Springs

Address: 820 Crescent Centre Dr, Franklin, TN 37067-6218
Region: United States > Tennessee > Franklin
Price Range: $221 - $418 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Nashville South/Cool Springs 3.5*
Number of rooms: 250
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct and Priceline so you can book your Embassy Suites by Hilton Nashville South/Cool Springs reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Nashville South/Cool Springs Hotel Franklin
Embassy Suites Cool Springs
Embassy Suites Franklin
Franklin Embassy Suites
Hotel Style:
#5 Business Hotel in Franklin
#5 Romantic Hotel in Franklin
#8 Family Hotel in Franklin
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Nashville South/Cool Springs staff and other travellers.
8 questions
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Questions? Get answers from Embassy Suites by Hilton Nashville South/Cool Springs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a corner room, on a lower floor. it will be quiet and cooler”
 of 5 bubbles SandiG680, 16 Mar 2017 | Read review
“choose a corner room with 2 beds, it was huge!”
 of 5 bubbles frank752015, 10 Feb 2017 | Read review
“High Floors are Best, but all rooms are great”
  • View from elevator
 of 5 bubbles ChildeRoland, 6 Jan 2017 | Read review
“Go for a corner room away from Highway 65”
 of 5 bubbles NWWineGirl, 5 Jan 2017 | Read review
“Elevator very slow - if you are on a high floor you might have a long wait. I used the stairs at times as did others.”
 of 5 bubbles SusieLou, 30 Nov 2016 | Read review
5 of 5