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Embassy Suites by Hilton Nashville South/Cool Springs

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Embassy Suites by Hilton Nashville South\/Cool Springs
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822 Reviews from our TripAdvisor Community

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Showing 820: English reviews
Murfreesboro, Tennessee
Reviewed 3 days ago NEWvia mobile

The only negative is we had to drive to grab dinners due to it being more nestled in the business district. We like to walk. The rooms were spacious and the beds were very comfortable. Don't forget to bring your swimsuits for the pool like we did. The free breakfasts were good which I got an omelette made to order....

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Helpful?
Thank James Karl D
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

James Karl D- Thank you so much for your review. I am so glad that you enjoyed your stay with us. We look forward to you visiting us again in the future for another great stay.

Reviewed 3 days ago NEWvia mobile

My husband & I give thumbs up! Staff & room was wonderful! We stay at Embassy when ever we travel 👍 The food was great, can't beat free hot made just for you omelette & 2hrs manager reception. Worth every penny to stay here. Thanks to staff 😉

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Helpful?
Thank Blanca S
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Blanca S- Thank you very much for your great review. We certainly take pride in providing great service to all of our guests and I am thrilled to see that we were able to do that for you. I will share your review with the team and we all look forward to seeing you again in the future!

Brentwood
Reviewed 1 week ago

I just like everything about this hotel and the breakfast and cocktail hour are the frosting on the cake. The best part is the big comfortable rooms. I look for Embassy Suites every time I travel. Love them!

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Helpful?
Thank JAMES AND JOANN... M
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

James and Joann Thank you so much for the nice review. I am pleased to hear that you enjoyed your stay with us. We look forward to seeing you back here in the future.

Fruita, Colorado
Reviewed 1 week ago

My husband needed a handicapped accessible shower (not a roll-in one) that would accommodate a shower bench. I had spoken with a staff member prior to booking this hotel (not the call center) who assured me that it would be possible to have a bench in the bathroom. When we arrived we found a transfer bench - no way to...

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Helpful?
Thank SusieLou
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

SusieLou Thank you very much for the review. I apologize for your experience with our hotel. I appreciate your letting us know so that we can fix any issues that you brought forward so we may better serve you and all of our guests moving forward. We will use these comments to try and improve all of our services. Thank...

Reviewed 1 week ago

Our suite was Very clean, and they have a great breakfast. This location is very convenient to south Nashville. Safe parking. Pet friendly. Paid for the extra snacks in our room daily and it was a nice add on, the kids loved it!

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Helpful?
Thank Dilandlil
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Dilandlil- Thank you so much for your great review. I appreciate your business and I am thrilled to hear that you and your family enjoyed your stay with us. We look forward to welcoming you guys back in the future!

Versailles, United States
Reviewed 1 week ago

Stayed here during Thanksgiving while visiting family in the area. There was a large group holding a conference there as well, so hotel was busy. Check in was efficient, however this had to be the first time I wasn't greeted as a Hilton Honors member. I wasn't offended, but thought it odd. We were mad to wait to check in...but...

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Helpful?
Thank Derby A
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Derby A- Thank you so much for your review. I am pleased to hear that you and your family enjoyed your stay with us. I value your feedback as we are continually trying to improve our service to our guests. We will certainly look at your comments and make the necessary adjustments. I appreciate your business and I hope we...

Reviewed 1 week ago via mobile

Was in town for 3 days. Good news,the rooms were spacious and clean. The complementary breakfast was well prepared. The wine hour was good and included mixed drinks The not so good news. One of the 3 elevators was out of service the entire time we stayed. This led to very long wait times and crowded conditions. The front desk...

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Helpful?
Thank Peter S
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Peter S- Thank you for your review. I do apologize for one of our elevators not working during your stay. I can certainly understand your frustration with that. We are in the process of having that repaired but unfortunately we had to have parts shipped here and with the holiday it was delayed. I am happy to hear that you...

West Palm Beach, Florida, United States
Reviewed 1 week ago

Entered the room to a bed not fully made, all of the drawers, doors, microwave open - leaving the room to look like it was ransacked. The food for breakfast was not good. We tried to go into the hot tub - there was a film on the water with grease and grime floating on top. The shower head was...

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Helpful?
Thank Elizabeth P
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Elizabeth P- Thank you for your review. I apologize that you encountered these issues while you were here. I certainly apologize for that and we will look at all of your comments and use them to fix any issues that you noted. Thank you for staying with us and I appreciate your business as well as the review. We do...

Reviewed 1 week ago via mobile

We stayed here for two nights while we were waiting to close on our new home in Nolensville. And we absolutely loved this hotel and will recommend to all our friends and family when they come visit us! Clean, comfortable and friendly staff. Great drinks in the pm and great breakfast! The chef was very friendly to our children and...

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Helpful?
Thank Stevereit34
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Stevereit34- Thank you for your review. I am so happy to hear that you and your family enjoyed your stay with us and congratulations on your new house! I appreciate your nice comments and will share them with the team. Thank you for your business and your future recomendations. We will do our best to provide you and your guests...

Memphis, Tennessee
Reviewed 1 week ago via mobile

I stayed here for one night during a business trip. The location was great! It is located near a very nice mall and there are plenty of places to shop and eat. The service was great. The room was clean and updated. My concerns were the crumbs found outside of my door when I checked. I didn't think that was...

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Helpful?
Thank sherita1
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

sherita1- Thank you for your review. I am glad to hear that you enjoyed your stay. I will certainly look into the issues that you mentioned and make sure that they are all addressed for the future. Thank you again for the review and I hope we can see you again soon.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Business Centre with Internet Access
  • Free Breakfast
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites Nashville - South/Cool Springs is only a short drive from the Nashville International Airport, downtown attractions of Music City and local area businesses. Explore Franklin, Tennessee's Historic downtown area, Civil War sites or shop at the Cool Springs Galleria mall. Book your stay now and enjoy our indoor pool, fitness center, on-site restaurant as well as other amenities. ... more   less 

Additional Information about Embassy Suites by Hilton Nashville South/Cool Springs

Address: 820 Crescent Centre Dr, Franklin, TN 37067-6218
Region: United States > Tennessee > Franklin
Price Range: $184 - $357 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Nashville South/Cool Springs 3.5*
Number of rooms: 250
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Hotels.com, Booking.com, Travelocity, Priceline and Odigeo so you can book your Embassy Suites by Hilton Nashville South/Cool Springs reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Nashville South/Cool Springs Hotel Franklin
Embassy Suites Cool Springs
Embassy Suites Franklin
Franklin Embassy Suites
Hotel Style:
#5 Romantic Hotel in Franklin
#5 Business Hotel in Franklin
#8 Family Hotel in Franklin
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Nashville South/Cool Springs staff and other travellers.
6 questions
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Memphis, Tennessee
23 days ago
1 month ago

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Questions? Get answers from Embassy Suites by Hilton Nashville South/Cool Springs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Elevator very slow - if you are on a high floor you might have a long wait. I used the stairs at times as did others.”
 of 5 bubbles SusieLou, 30 Nov 2016 | Read review
“Read review.”
 of 5 bubbles tzone4, 1 Nov 2016 | Read review
“We always ask to not be close to vending machines and elevators.”
 of 5 bubbles jpwilkinson, 17 Oct 2016 | Read review
“Stay on the 9th floor to get free in-room snacks and beverages. My room was near the elevator, but even it wasn't very noisy.”
 of 5 bubbles Empoweradmin, 11 Sep 2016 | Read review
“stay out of room 410”
 of 5 bubbles CarolArmour, 28 Aug 2016 | Read review
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