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Embassy Suites by Hilton Nashville South/Cool Springs

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Embassy Suites by Hilton Nashville South\/Cool Springs
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820 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Nashville South/Cool Springs
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Showing 818: English reviews
Memphis, Tennessee
Level Contributor
6 reviews
6 hotel reviews
Reviewed 2 weeks ago via mobile

I come for work every year and the bar/restaurant is greatly improved. The Employees work is a team and the manager even helped deliver food and picked up dirty dishes when they were busy. Highly recommend the chicken wings. Smoked and flash fried. Cobb salad was fresh with big portion. I'll back! Thank you!

Helpful?
Thank Nat634
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Nat634- Thank you so much for your review. I am so happy to hear that you enjoy staying with us and I will be sure to pass along your comments to our Food and Beverage team. Thanks again and we look forward to your next stay with us. More 

Toronto, Canada
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago

I stayed here on my couple of business trips to Cool Springs area. Loved the hotel. Suites are spacious and comfortable. Breakfast was also great. Just be aware that breakfast area might be extremely crowded in the morning so plan your breakfast time accordingly. I did not have a car on this trip and it became a bit of inconvenience... More 

Helpful?
Thank querschlag
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

querschlag- Thank you for your review. I am glad that you enjoyed your stay with us. I have noted your comments anbout the restaurant service and we will address that as well. THank you for letting us know. We do offer our shuttle service in a five mile radius and hopefully on your next trip you can use that service... More 

Novi, Michigan, United States
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 weeks ago via mobile

On our second day here, our room didn't get cleaned. I reported this to the desk clerk, and I was asked, "Did you have your 'Do Not Disturb' sign on the door?" I told her that we were gone all day, other than from 4:50 to 5:30pm when we were in the room. "That must have been the reason why",... More 

Helpful?
Thank Patrick M
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Patrick M- Thank you for your review and I will discuss this with my housekeeping staff. I apologize that your room was not cleaned and I will address that situation as well. I hope you will stay with us again in the future and I appreciate your business. More 

Staten Island, New York
1 review
Reviewed 3 weeks ago

Stayed here for a weekend and it was a great visit. Full free breakfast buffet was wonderful and the evening reception was a great perk. Close to many restaurants and a short ride to Nashville. I recommend this hotel!

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank G1219RDjosephm
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

G1219RDjosephm- Thank you for your review. I am glad that you enjoyed your stay and we look forward to welcoming you back to the property on your next visit! More 

Piney Flats, United States
1 review
Reviewed 3 weeks ago

Nice hotel. Best rooms for the money. Clean & spacious. Complimentary breakfast and Manager's Appreciation happy hour. Rooms include living area, wet bar with refrigerator, separate bathroom and bedroom areas.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Kevin W
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Kevin W- Thank you for your review. I appreciate all of the kind words about our hotel and I look forward to welcoming you back soon. More 

Atlanta, Georgia
1 review
Reviewed 3 weeks ago

Enjoyed the stay in a business district and there are plenty of restaurants nearby. Good location. The mall and other stores are in the area as well. I would stay in the area again. The staff was nice and helpful.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Q2294ZCpaulk
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Q2294ZCpaulk- Thank you for the review. I am pleased to hear that you enjoyed your stay. We hope to see you again soon. More 

Level Contributor
3 reviews
Reviewed 3 weeks ago via mobile

First experience with an Embassy hotel and it was great.. great time spent with friends. Would highly recommend this property. Hot tub, swimming pool and sauna . Only thing that bothered me was we asked for luggage cart and the bellhop told us he couldn't let us have one without him accompanying us although he had just let 2 women... More 

Helpful?
Thank harleymom71
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

harleymom71- Thank you for your review. I am so pleased that you and your friends enjoyed the stay. I am not sure what the reason behind the bellman not allowing you to use the bellcart is but I will find out. That certainly is not the norm. We hope to see you guys again soon! More 

Cincinnati, Ohio
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago

Room was clean and the beds were comfortable. The bar staff were professional, polite and stayed on top of things. Be warned they have a 24% tax on alcohol but the mixed drink was a good pour and worth the $7. The hotel staff was very polite and helpful with checking in and out. This Embassy had a wonderful breakfast... More 

Helpful?
Thank Nahilt31
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Nahilt31- Thank you for your review. I am happy to hear that you enjoyed your stay with us and will return on your next visit to the area. We look forward to welcoming you back! More 

Saint Louis, Missouri
2 reviews
Reviewed 4 weeks ago

This hotel was an Excellent location. It is located approximately twenty minutes outside of downtown Nashville. Very, very clean! It was also very extremely effecient and courteous. We were upgraded to a suite, which was superb! The only we had problem was that one of my friends needed a shuttle to the airport. There is not an airport shuttle!

Helpful?
Thank tzone4
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

tzone4- Thank you for your review. I am very happy to hear that you enjoyed your stay with us. I am sorry that we do not run an airport shuttle but hopefully that was a small, minor inconvenience for you on your departure. We look forward to seeing you again soon. More 

Johnson CIty, United States
1 review
Reviewed 5 weeks ago

Karen Hamilton and her staff at this hotel is top notch! They go above and beyond to make sure every guest is comfortable and happy! I have already booked two more meetings there. I AM HAPPY HAPPY HAPPY with this hotel and staff!

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Janet C
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Janet C- Thank you so much for your great review. Karen is great and we are happy she is on our team. We look forward to welcoming you and your groups back to the property on your next visit! More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Business Centre with Internet Access
  • Free Breakfast
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites Nashville - South/Cool Springs is only a short drive from the Nashville International Airport, downtown attractions of Music City and local area businesses. Explore Franklin, Tennessee's Historic downtown area, Civil War sites or shop at the Cool Springs Galleria mall. Book your stay now and enjoy our indoor pool, fitness center, on-site restaurant as well as other amenities. ... more   less 

Additional Information about Embassy Suites by Hilton Nashville South/Cool Springs

Address: 820 Crescent Centre Drive, Franklin, TN 37067
Region: United States > Tennessee > Franklin
Price Range: $189 - $358 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Nashville South/Cool Springs 3.5*
Number of rooms: 250
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Hotels.com, Orbitz, Expedia, Odigeo, Travelocity and Priceline so you can book your Embassy Suites by Hilton Nashville South/Cool Springs reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Nashville South/Cool Springs Hotel Franklin
Embassy Suites Cool Springs
Embassy Suites Franklin
Franklin Embassy Suites
Hotel Style:
#5 Business Hotel in Franklin
#5 Romantic Hotel in Franklin
#8 Family Hotel in Franklin
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Nashville South/Cool Springs staff and other travellers.
6 questions
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Memphis, Tennessee
18 days ago
1 month ago

See all questions (6)

Questions? Get answers from Embassy Suites by Hilton Nashville South/Cool Springs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Elevator very slow - if you are on a high floor you might have a long wait. I used the stairs at times as did others.”
 of 5 bubbles SusieLou, 30 Nov 2016 | Read review
“Read review.”
 of 5 bubbles tzone4, 1 Nov 2016 | Read review
“We always ask to not be close to vending machines and elevators.”
 of 5 bubbles jpwilkinson, 17 Oct 2016 | Read review
“Stay on the 9th floor to get free in-room snacks and beverages. My room was near the elevator, but even it wasn't very noisy.”
 of 5 bubbles Empoweradmin, 11 Sep 2016 | Read review
“stay out of room 410”
 of 5 bubbles CarolArmour, 28 Aug 2016 | Read review
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