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Country Inn & Suites By Carlson, Cool Springs

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Country Inn & Suites By Carlson, Cool Springs
Country Inn & Suites By Carlson, Cool Springs
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529 Reviews from our TripAdvisor Community

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There are newer reviews for Country Inn & Suites By Carlson, Cool Springs
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Showing 529: English reviews
Reviewed 16 June 2016 via mobile

Booked this hotel as a midpoint stay on a trip to Gulf Shores. Hotel is clean and easy to access from the interstate. Complimentary breakfast was tasty, especially the little folded egg omelets, which was a surprise! Parking lot could be a little better lit, but that was the only drawback. Would stay again.

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Helpful?
Thank Jill L
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

We are delighted to read your great review and are thrilled you stayed with us and enjoyed a nice clean stayover on your way to the beach. We're thrilled you loved our breakfast and enjoyed easy access from the freeway. We hope you'll consider staying with us as you travel through the Nashville area. Thank you!

Naperville, Illinois
Reviewed 13 June 2016

Review collected in partnership with Country Inns & Suites By Carlson
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Thank cheech77
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

Kansas City, Missouri
Reviewed 13 June 2016 via mobile

We stopped here while passing through on our way to Florida. It severed us well. Nothing fancy but clean and up to date. Nice lobby but small. Nice indoor pool but small. Nice room (double queens) but small. Nice breakfast area, but small. Price was right and very close to great restaurants and a huge mall.

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Helpful?
Thank Andy B
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

We are so glad you stayed with us while passiing through and enjoyed our pool and breakfast. We love our location and are glad you do too. We hope to see you back for a return visit. Thank you!

Fairburn, Georgia
Reviewed 13 June 2016

The room was ok, not what I expected for the cost per night. The breakfast was good. It was a hot meal with real eggs, meats, and juices. The problem was at checkout. I went to checkout and I had no problems with the front desk. Once I left the hotel the hiring HR called me and asked what happened...

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Helpful?
Thank roncee12
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction you described. We take the time to listen to your constructive comments so we can continually improve our services. We are looking into the matter you've described and appreciate your sharing the information with us. We do hope for another opportunity to exceed your expectations....

Reviewed 7 June 2016

Experience here was nice. Room was clean. Water pressure on 4th floor in shower was amazing. Breakfast was very decent. Only problem that I had was the a.c. kicked on/ off a lot. Woke me up a few times.

Review collected in partnership with Country Inns & Suites By Carlson
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Thank emalber
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

We are delighted to hear from our Tripadvisor family and are thrilled you enjoyed our great water pressure as well as an amamzing breakfast. Please come see us again soon. Thank you!

Independence, Missouri
Reviewed 30 May 2016

Review collected in partnership with Country Inns & Suites By Carlson
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Thank bonki18
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

Pulaski, Tennessee
Reviewed 30 May 2016

Review collected in partnership with Country Inns & Suites By Carlson
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Thank Freda W
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

Dunwoody, United States
Reviewed 27 May 2016

Review collected in partnership with Country Inns & Suites By Carlson
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Thank Blake B
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

Caledonia, Wisconsin
Reviewed 26 May 2016

Location was convenient to historic Franklin and numerous civil war sites. Check in staff gave good directions to get there. Staff courteous and helpful. Gave room upgrade at no additional cost because we were rewards members. Hot breakfast good quality.

Review collected in partnership with Country Inns & Suites By Carlson
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Thank 447howards
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

We are delighted to read your great review. It sounds like you had a very educational visit and yes....there is lots to see and do in the historical category. We are delighted you enjoyed your upgrade and courteous staff as well as breakfast. Thank you for telling us about your experience. We appreciate you!

Atlanta, Georgia
Reviewed 25 May 2016

We were visiting Franklin,TN for the Civil War attractions. This hotel was fairly inexpensive and makes you feel right at home. We had a bit of bathroom yuck on our curtain that was noticed after our showers, we called room service and asked them to change it in the morning. After breakfast, we went back to our room and it...

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1Thank travelerC6277YH
CountryInnCOOL, Director of Sales at Country Inn & Suites By Carlson, Cool Springs, responded to this review

Thank you for staying with us and writing this great review. We regret the shower curtain issue was not resolved quickly enough. We are delighted you enjoyed our location near all the history as well as good breakfast and helpful staff. We love our lending library and are glad you do too! Come see us again.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Pool
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Business Centre with Internet Access
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Country Inn & Suites By Carlson, Cool Springs, TN, where guests are treated to thoughtful services like a well-equipped fitness center, a sparkling indoor pool and free high-speed Internet access. Situated just 20 minutes from Nashville off I-65, the hotel's location near Franklin, TN puts guests close to delightful attractions like Historic Downtown Franklin and Cool Springs Galleria Mall. The hotel's comfortable rooms and suites feature convenient items like a microwave and a refrigerator, and are sure to provide a relaxing, peaceful place to stay. After a restful night, venture down to the hotel's pleasant dining area to enjoy the complimentary, hot Be Our Guest Breakfast buffet-you'll feel as if you'd never left home. ... more   less 

Additional Information about Country Inn & Suites By Carlson, Cool Springs

Address: 7120 S Springs Dr, Franklin, TN 37067-1615
Region: United States > Tennessee > Franklin
Price Range: $147 - $294 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Cool Springs 2.5*
Number of rooms: 64
Reservation Options:
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Also Known As:
Country Inn And Suites By Carlson, Cool Springs
Country Inn & Suites By Carlson, Cool Springs Hotel Franklin
Country Inn Franklin
Country Inn Cool Springs
Franklin Country Inn
Hotel Style:
#6 Family Hotel in Franklin
#8 Business Hotel in Franklin
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Questions & Answers

Here's what travellers have asked, with answers from Country Inn & Suites By Carlson, Cool Springs staff and other travellers.
5 questions
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Indianapolis, Indiana
1 month ago
Fort Walton Beach, Florida
7 months ago
Marion, IN, United States
over a year ago
Plainfield, Illinois
over a year ago

See all questions (5)

Questions? Get answers from Country Inn & Suites By Carlson, Cool Springs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor is better”
 of 5 bubbles bbj0872, 11 Jan 2017 | Read review
“Not sure, we were never given one.”
 of 5 bubbles L9202FZjamesh, 12 Nov 2016 | Read review
“Rooms on east side of building face a Harley dealership, so expect to hear that.”
 of 5 bubbles PaulaMorton, 16 Oct 2016 | Read review
“Stay on the first floor.”
 of 5 bubbles jpslm271, 24 Sep 2016 | Read review
“Every room is good :)”
 of 5 bubbles Joliesbucketlist, 13 Sep 2016 | Read review
5 of 5