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Best Western Franklin Inn

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Traveller (35)
Room & Suite (94)
Pool & Beach (29)
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Overview
  • Excellent38%
  • Very good31%
  • Average16%
  • Poor8%
  • Terrible7%
Travellers talk about
“room was clean”(79 reviews)
“waffle house”(13 reviews)
“an older hotel”(10 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Fitness centre
2 Star Hotel
All hotel details
Additional information
Offers from Best Western Franklin Inn
Special Offer: BOOK DIRECT & SAVE
Hotel deals
Offers from Best Western Franklin Inn
Special Offer: BOOK DIRECT & SAVE
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Rooms
Jun. 3Jun. 4
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1 room, 2 adults, 0 children
Standard Room
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Reviews (993)
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Traveller rating
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All reviewsroom was cleanwaffle housean older hotelsmoking roomstay there againstaff was friendlypancakesup to dateoff the highwayfirst floorcleaning staffhot breakfastconvenient locationthe breakfast areayogurtnashville areabw
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11 - 15 of 986 reviews
Reviewed 3 weeks ago

We reserved and paid for this room ahead of time. When arriving at 10:30 due to flight delays we opened the bed to find that it had very OBVIOUSLY not had the sheets changed. I called the front desk and was told "the staff is...More

Thank WillinMKE
Response from Best Western F, Guest Relations Manager at Best Western Franklin InnResponded 3 weeks ago

Thank you very much for taking your time and reviewing our property. I apologize for the inconvenience caused during your short stay. We would use this as a learning experience and make sure our future guests do not have the same experience. Thank you for...More

Reviewed 3 weeks ago via mobile

A good affordable option for a single overnight during a road trip South. Room decor has been updated, but the building itself is old. Hotel staff was decent, not extremely friendly and approachable, but we're accommodating when needed. There was some sort of mix up...More

Thank DanielleRenee92
Reviewed 4 weeks ago

We stopped here for a quick overnight stop in Franklin, TN. The room we had was a bit on the small side but it suited our needs just fine as it was just my husband and I. The room was very clean! It's in a...More

Thank Kelz225
Response from Best Western F, Public Relations Manager at Best Western Franklin InnResponded 4 weeks ago

Dear Klez, Thank you very much for your wonderful feedback. We are happy to here that you enjoyed your stay at our hotel. We would love to take this opportunity to extend our gratitude for all the wonderful compliments about the service and the product...More

Reviewed April 11, 2018

Positives: This hotel has obviously been reworked and it's pretty good overall. The beds were good, the shower was fine, plenty of hot water. We picked it because it doesn't allow pets and finding one like this is getting more and more difficult. my Mother-in-Law...More

Review collected in partnership with Best Western
Thank Robert C
Reviewed April 10, 2018

We've stayed there 3 times on our visits to Franklin. Friendly and helpful staff. Full beakfast included is a real benefit. Convenient location to historic sites, including Carnton Plantation, where my great grandmother Mariah Reddick was once enslaved.More

1  Thank DamaniWVK
Response from Best Western F, Public Relations Manager at Best Western Franklin InnResponded April 10, 2018

Dear DamaniWVK, Thank you for sharing your feedback with us, it is indeed grateful to know that you enjoyed your stay here with some good memories. Our breakfast is most liked by all our guest as compared to other hotels in the vicinity. We thank...More

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free Parking
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Laundry Service
Self-Serve Laundry
Meeting Rooms
Business Centre with Internet Access
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Outdoor pool
Details
Price range
US$89 - US$147 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Best Value Hotel in Franklin
#2 Green Hotel in Franklin
Room types
Non-Smoking Rooms, Smoking rooms available
Details
Price range
US$89 - US$147 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Best Value Hotel in Franklin
#2 Green Hotel in Franklin
Room types
Non-Smoking Rooms, Smoking rooms available
Add Photo Photos
Traveller (35)
Room & Suite (94)
Pool & Beach (29)
Dining (1)
Amenities (47)
Family and Play Areas (1)
Business Centre & Event Rooms (1)
Questions & Answers
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February 18, 2018|
Answer
Response from gldjbomar | Reviewed this property |
I believe if you have guaranteed your reservation with a credit Card, your reservation will be held for you. You might call ahead and let them know you will be a late arrival. We stay there a couple of times a year and Nick... More
0
Votes
RescueMom73
December 6, 2017|
AnswerShow all 3 answers
Response from Best Western F | Property representative |
We, Best Western Franklin are very flexible with check ins. Our guests can check in anytime after 3. Our front desk is staffed 24 hours, for your convenience. Please call us at 615.790.0570, if you have any questions.
0
Votes
Room Tips
"Convenient Location to Historic Franklin TN"
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"Ground floor rooms offer the most convenient entry. Stairs to 2nd floor are covered but outside."
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"Stay away from this hotel if you want a good room!"
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"Park early parking spaces run out"
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