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All reviewsroom was cleanwaffle housean older hotelsmoking roomstay there againstaff was friendlypancakesup to dateoff the highwayfirst floorcleaning staffhot breakfastconvenient locationthe breakfast areayogurtnashville areabw
We reserved and paid for this room ahead of time. When arriving at 10:30 due to flight delays we opened the bed to find that it had very OBVIOUSLY not had the sheets changed. I called the front desk and was told "the staff is...More
Response from Best Western F, Guest Relations Manager at Best Western Franklin InnResponded 3 weeks ago
Thank you very much for taking your time and reviewing our property. I apologize for the inconvenience caused during your short stay. We would use this as a learning experience and make sure our future guests do not have the same experience.
Thank you for...More
A good affordable option for a single overnight during a road trip South. Room decor has been updated, but the building itself is old. Hotel staff was decent, not extremely friendly and approachable, but we're accommodating when needed. There was some sort of mix up...More
We stopped here for a quick overnight stop in Franklin, TN. The room we had was a bit on the small side but it suited our needs just fine as it was just my husband and I. The room was very clean! It's in a...More
Response from Best Western F, Public Relations Manager at Best Western Franklin InnResponded 4 weeks ago
Thank you very much for your wonderful feedback. We are happy to here that you enjoyed your stay at our hotel.
We would love to take this opportunity to extend our gratitude for all the wonderful compliments about the service and the product...More
Positives: This hotel has obviously been reworked and it's pretty good overall. The beds were good, the shower was fine, plenty of hot water. We picked it because it doesn't allow pets and finding one like this is getting more and more difficult. my Mother-in-Law...More
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We've stayed there 3 times on our visits to Franklin. Friendly and helpful staff. Full beakfast included is a real benefit. Convenient location to historic sites, including Carnton Plantation, where my great grandmother Mariah Reddick was once enslaved.More
1 Thank DamaniWVK
Response from Best Western F, Public Relations Manager at Best Western Franklin InnResponded April 10, 2018
Thank you for sharing your feedback with us, it is indeed grateful to know that you enjoyed your stay here with some good memories.
Our breakfast is most liked by all our guest as compared to other hotels in the vicinity.
Response from gldjbomar | Reviewed this property |
I believe if you have guaranteed your reservation with a credit Card, your reservation will be held for you. You might call ahead and let them know you will be a late arrival. We stay there a couple of times a year and Nick... More
I believe if you have guaranteed your reservation with a credit Card, your reservation will be held for you. You might call ahead and let them know you will be a late arrival. We stay there a couple of times a year and Nick is very accommodating.
Response from Best Western F | Property representative |
We, Best Western Franklin are very flexible with check ins. Our guests can check in anytime after 3. Our front desk is staffed 24 hours, for your convenience. Please call us at 615.790.0570, if you have any questions.