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Quality Inn & Suites

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Quality Inn & Suites
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115 Reviews from our TripAdvisor Community

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Showing 115: English reviews
Michigan Center, Michigan
Reviewed 19 April 2015

The location was a beautiful area. Hotel was ok. Nothing spectacular just average. The front desk didn't wow me but was nice and professional. The room had a funny smell but because we were on a road trip and planned to stop at many hotels we had air freshness with us which helped.

Thank jenn427
CISManager, Manager at Quality Inn & Suites, responded to this review

Thank you for taking time to respond to our survey. We hope you stay with us again soon. Savita GM

Reviewed 26 March 2015 via mobile

We stayed two nights here, and it was a good home base for our adventures in Memphis. It was clean and very quiet. We never heard our neighbors or people in the hallway. However the room was very small - actually quite cramped for two adults and two teens. The beds were also a bit hard. The breakfast was adequate,...

Thank Lori H
Atlanta, Georgia
Reviewed 10 March 2015 via mobile

Great property and excellent staff. The location is in a very nice suburb of Memphis. Far enough for comfort, close enough to the city. Great shops and eating very close to hotel. The property is well maintained and the rooms updated. My only issue is the 'cheese-cloth' like towels. They should have been replaced a while ago. For everything to...

1Thank Jmcolker
Reviewed 3 February 2015

Recently, my husband and I spent a night in this hotel. The location was convenient to Campbell Clinic where my husband had an appt, and it was conveniently located to lots of restaurants and stores. The price was quite a bit less than other area hotels that we priced. However, the saying, "you get what you pay for," rings true...

2Thank BluegrassSue
Little Rock, Arkansas
Reviewed 9 December 2014 via mobile

Extremely a good location for where we needed to go. Price wise, it was almost half the price of other hotels in the vicinity. <check in> We arrived really late but it was an easy and hassle free check in. Their website had the best deals compared to other sites. <room> Layout is weird. It felt like you were entering...

2Thank ttChet
CISManager, Director of Sales at Quality Inn & Suites, responded to this review

We would like to thank you for staying with us, here at the Comfort Inn & Suites Germantown Tn. Your review will help us to improve our guest stay here with us. Thank you Melani Ball Director of Sale

Saint Peters
Reviewed 21 October 2014

Very very small rooms. Sink area is right next to the room door. Carpet needs updating. Wifi is useless, very slow. There is a sign is the lobby banning public consumption of alcohol. Pool is small and it was over chlorinated. There is no meeting space. The free breakfast was pretty bad, with eggs that resembled razor thin hockey pucks....

Thank dcb95sol
CISManager, Director of Sales at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience...

Springville, Tennessee
Reviewed 8 October 2014

Stayed here last night. I booked this as had a surgical procedure today close by. We used to live in Memphis area and am very familiar with the Germantown area. This hotel is not what you would expect to find in Germantown. The carpet in our room was filthy with stains galore. One stain next to bed was red and...

Thank Sibbiewill
CISManager, Director of Sales at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete Trip Advisor Survey and sharing your experience with the Comfort Inn & Suites Germantown. You indicated in your response that your most recent stay here with us at the Comfort Inn & Suites Germantown was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride...

Acworth, Georgia
Reviewed 19 August 2014

Stay away from this hotel. Booked this room offline. The pictures and descriptions of what room you will get when you get there is deceiving. We didn't get the room we booked. We used our choice points to book a free night here. We were told by the guy who checked us in that he couldn't even get his grandparents...

Thank WGS1967
O Fallon, Mo
Reviewed 17 August 2014

We stayed at this place on July 23, 2014. We stay at Comfort Inn a lot when we do travel. This, without a doubt, was the dirtiest motel we have stayed at. First impressions mean a lot and if I didn't have reservations and was just looking for a place to stay, I would have left. The carpet was very...

Thank James V
Saint Louis, Missouri
Reviewed 15 August 2014

When we arrived and went to our room, there was an extremely strong odor of mold/mildew. After notifying staff and entering 2 additional rooms, we realized that the hotel has a problem with mold/mildew. Although we could not see any mold, what was concerning to us is the possibility that the mold could be stachybotrys. (toxic black mold, google it)...

Thank funkylarry

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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Breakfast Available
  • Dry Cleaning
  • Business Centre with Internet Access

Additional Information about Quality Inn & Suites

Address: 7787 Wolf River Blvd., Germantown, TN 38138 (Formerly Comfort Inn & Suites)
Region: United States > Tennessee > Germantown
Price Range: $122 - $152 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 80
Reservation Options:
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Also Known As:
Comfort Inn And Suites
Comfort Hotel Germantown
Comfort Inn Germantown
Germantown Comfort Inn
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn & Suites staff and other travellers.
2 questions
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Questions? Get answers from Quality Inn & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Elevator is quick and not noisy”
 of 5 bubbles Lostnspace9, 15 Jan 2017 | Read review
“pool was great...”
 of 5 bubbles zakdcont21, 26 Oct 2016 | Read review
“Beware of this ONE !!!!!!”
  • Bedding
  • Ceiling
  • Furniture Foot stool
  • Bedding
 of 5 bubbles 2bobj, 11 Oct 2016 | Read review
“use one of the find hotel aids.Travelosity, etc.”
 of 5 bubbles johnsO5121TN, 3 Jun 2016 | Read review
“There is major construction on the expressways so be sure to check on alternate routes to and from the airport.”
 of 5 bubbles 820deem, 19 Apr 2016 | Read review
5 of 5