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So my husband and I have stayed at this hotel a lot over the past several years. I am in the are once or twice a year. I was there the week before Thanksgiving. We stayed at the hotel when it first opened. The staff...More
I chose this location because (1) I am a Marriott Rewards Gold status member and a big fan of Marriott properties/service in general, (2) the location right off I-40, and (3) it was pet friendly.
After a 600-mile road trip with the family (and beagle),...More
I don't like this hotel I will never stay ever again the manager Virginia she's rude nasty attitude she's not professional the 2 nights we stayed she walked and stomp through the halls cursing talking bad about her housekeeper's the lady ask if me and...More
Response from Lori M, General Manager at Residence Inn JacksonResponded 3 weeks ago
I apologize for the experience during your stay. These are serious issues that I need to discuss further with you. Can you please contact me directly at 731.935.4100? I need some further information regarding your experience. This is not our standards and needs...More
The chairs in the breakfast area are so worn out you can't tell what color the seats even used to be. The chair lift in the pool area looks so corroded at the base it doesn't look safe. The hot tub was grungy with a...More
Truly enjoyed this hotel
Staff were excellent
Room was spacious and well appointed
Some furniture in breakfast area needs replacing
Fantastic breakfast and good location
Really compliment front office staff for directions