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My family and I stayed for 3nights & 4days here at the hotel and I must say it started off a little bumpy. We had to walk up the stairs , had to get our room switched due to a breaker issue which lead to...More
Response from Manager_11525, Manager at Extended Stay America - Knoxville - West HillsResponded 13 October 2016
I received a copy of your review, and wanted to take a moment to personally respond. We are happy to read your remarks about the staff taking such good care of you. However, we are very sorry that you had an issue with your room...More
We decided at a week before our Anniversary to take a trip to Knoxville and the mountains. Labor Day weekend and got a good rate online. Room was everything we needed, but getting a third floor room was tough with the luggage. The room was...More
Response from Manager_11525, Manager at Extended Stay America - Knoxville - West HillsResponded 29 September 2016
Thank you for taking the time to share your experience. I am more than pleased to read you were pleased with your accommodations, as well as the rate you paid for them, enough that you would stay with us again with your return for the...More
It's newly remodeled and Under New Management and it's definitely worth the price every room has a full-size kitchen with a full size refrigerator and stove with an actual oven it's got a nice new laundry room unfortunately no elevator butt it's convenient you can...More
Thank Daniel D
Response from Manager_11525, Manager at Extended Stay America - Knoxville - West HillsResponded 7 September 2016
Your feedback is very important. I am glad to read you favored our new look from the remodel and the amenities provided in the room, such as the fully equipped kitchen, helped make your stay more suitable. Thank you for choosing Extended Stay Hotels. We...More
This hotel is close to West Hills mall and tons of restaurants. Each room has a full kitchen. There is no ice machine, but you can freeze ice in the full six fridge. There is a laundry and grab and go breakfast, but you have...More
Thank Courtney P
Response from Manager_11525, Manager at Extended Stay America - Knoxville - West HillsResponded 8 August 2016
We would like to thank you for sharing your experience with us. I'm glad you were able to have a great stay with us. It is great to see that our location near restaurant was suitable for you. Thank you again for your review. We...More
My family of 4 is here. I booked this for them because I had to stay behind to work. 3 children and my husband are on the third floor... NO elevator. This was NOT mentioned when we booked. The pool they claim to have? It's...More
1 Thank A P
Response from Manager_11525, Manager at Extended Stay America - Knoxville - West HillsResponded 29 July 2016
I appreciate you bringing your experience to our attention. I am so sorry to hear that your family of four had to walk up the steps to the third floor. I am not sure how you made your reservation but I would like to apologize...More
US$65 - US$92 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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