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Hilton Knoxville

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1,041 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Knoxville
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Showing 1,034: English reviews
Memphis, United States
Reviewed 2 weeks ago

Wonderful experience for our business meetings and room accommodations. Easy to work with, great customer service. The staff of the hotel are friendly and welcoming. YOu can not go wrong in selecting this hotel.

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Helpful?
Thank elizabethwI6188JC
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for your wonderful review on our hotel from your recent stay. It is so important that we hear from our guests about their experiences with us. I am grateful that you chose to stay with us and that you took the time to tell fellow travelers about your stay with us. Please think of us again...

Nashville, Tennessee
Reviewed 3 weeks ago

Solid facility with great location. Enjoyed the concierge lounge- only warning is we were there for homecoming weekend and a large party was occurring in the suite across the hall and didn't wrap up until 3:30. Other than that it is the best place to stay near campus

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Helpful?
Thank Drew P
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for taking the time to tell us and others about your stay at our hotel. Truly pleased that you enjoyed your time with us and we do apologize that the surrounding guests disturbed you in your room. We will look forward to your return. Sincerely, Paul Jordan General Manager

Reviewed 3 weeks ago

I want to go back to this hotel just for the outdoor bar area. Great drinks, friendly bartender and the outdoor bar is so fun with the fire pit table. Plenty of seating all around, Starbucks just in the door. Nice restaurant inside too. Lobby is nice with modern furniture.

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Helpful?
Thank 133joyceh
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for your feedback on our new outdoor patio bar at the hotel. We are proud of the new area and happy to hear that it helped you enjoy your stay. Sincerely, Paul Jordan General Manager

Birmingham, Michigan
Reviewed 4 weeks ago

Great family experience, concierge floor great as was concierge area...enjoyed the breakfast and snacks throughout the day including fresh fruit. Diet coke on ice, I was a happy girl.. loved the Peter Thomas Roth toiletries as well

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Helpful?
Thank Patifor
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for the kind comments about our hotel and service. We are grateful for your business and will look forward to your return. Sincerely, Paul Jordan General Manager

Clarksville, Tennessee
Reviewed 4 weeks ago via mobile

I had to sneak in a business stop on my way to vacation and was struggling to find a hotel that would allow me to bring my adult Rhodesian ridgeback dog along with me. This hotel was incredibly accommodating and even kept my pup occupied with dog treats while I checked in. All the dogs stay on one floor so...

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Helpful?
Thank jphgreenwood
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Just wanted to thank you for the wonderful review on our hotel and staff. We are truly pleased that you enjoyed your stay and are very thankful that you told us about your experience. Sincerely, Paul Jordan General Manager

Nashville, Tennessee
Reviewed 4 weeks ago

We eat out very frequent. One of the Restaurant was the Marble City, the food is excellent the drinks and cocktails are fabulous, the hostess Glo, has a welcome approach to all she comes in contact with and a southern hospitallity smile. The problem is the KITCHEN, it takes fourty five minutes to one hour of waiting for just salads,...

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Helpful?
Thank alba t
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for telling us about your experience at our hotel and in our restaurant. I truly appreciate professional feedback as it is vital to our success. I was sorry to hear that your service was slow during your experiences with us. I would love to speak to you personally to review and correct the issue if you...

Hamilton, United States
Reviewed 5 weeks ago

This hotel was so over price for the quality of the room. It;s downtown and we had a wedding that the bride used for her guest. Bad choice. We had to pay to park which was a surprise and the breakfast had cold food and even the coffee was cold.

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Helpful?
Thank Sherrye O
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, I just want to apologize to your for the poor experience that you had during your stay with us. We will take your comments and address them from the top down understanding that is a reflection of all of us when we fail to reach expectations. I would love to speak with you personally to fully understand your...

dc
Reviewed 30 October 2016

Hotel was nicely located. Garage was next to the hotel and seemed to always have space, although I saw people parking on the roof a few times. The room was OK. I stayed in one ending with the number "21" and heard very strange noises all the time. I was 3 rooms away from the elevator, but I think it...

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Helpful?
1Thank roamroam
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for taking the time to give us your professional and thoughtful feedback on our hotel. Although I am pleased that you enjoyed our newly added outdoor area to the hotel. I am sorry that the other areas of the hotel did not fully reach your expectations. I trust that we will have another opportunity to serve...

Knoxville, United States
Reviewed 27 October 2016

I would consider staying at this hotel if back in the area. The hotel is clean and inviting. The room also was clean and inviting. I recommend this hotel if staying in the area. Close to dining and shops. At the time of my stay not a lot of traffic/congestion. Architecture of neighboring buildings are very interesting due to their...

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Helpful?
Thank Kristina J
Team_Guestservice, Manager at Hilton Knoxville, responded to this review

Dear Kristina J, Thank you for you glowing review and we are so happy to hear that we exceeded your expectations during your stay. We hope you will visit with us again when your travels bring you to the Knoxville area.

Reviewed 26 October 2016 via mobile

Room was clean, bed comfortable. Garage was not very convenient, especially for $13 a day. There are hotels closer to the center of town. Hard getting in and out, especially since there are a lot of one way streets. Restaurants a few blocks away.

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Helpful?
Thank Stephen K
Team_Guestservice, Manager at Hilton Knoxville, responded to this review

Dear Stephen K, Thank you for your feedback. We are happy to hear that you found our rooms comfortable and enjoyed your stay. We're sorry that the parking experience didn't meet your expectations, but we do hope you will consider us for future visits based on our quality rooms and superior guest service.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
The Hilton Knoxville hotel is located in the heart of downtown Knoxville, within walking distance of University of Tennessee and convention center. ... more   less 

Additional Information about Hilton Knoxville

Address: 501 West Church Avenue, Knoxville, TN 37902-2591
Region: United States > Tennessee > Knoxville
Price Range: $130 - $251 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Knoxville 3.5*
Number of rooms: 317
Reservation Options:
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Also Known As:
Hilton Knoxville Hotel Knoxville
Hilton Hotel Knoxville
Knoxville Hilton Hotel
Hotel Style:
#2 Green Hotel in Knoxville
#18 Business Hotel in Knoxville
#19 Romantic Hotel in Knoxville
#28 Family Hotel in Knoxville
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Knoxville staff and other travellers.
2 questions
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Drake, Colorado
over a year ago

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Questions? Get answers from Hilton Knoxville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay somewhere else”
 of 5 bubbles MACVirginia, 24 Nov 2016 | Read review
“Ask for one away from the elevator”
 of 5 bubbles roamroam, 30 Oct 2016 | Read review
“Ask if a handicap room is available or a suite because the restrooms are a little on the small side.”
 of 5 bubbles jenniferlW1404CI, 26 Oct 2016 | Read review
“Avoid rooms near the elevator. Also, construction is going on in the surrounding streets so there was a bit of noise.”
 of 5 bubbles PEWhite, 17 Oct 2016 | Read review
“this is in downtown, not picturesque views.”
 of 5 bubbles staso141, 15 Oct 2016 | Read review
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