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Knoxville Marriott

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Knoxville Marriott
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526 Reviews from our TripAdvisor Community

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Showing 525: English reviews
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Silver Spring, Maryland
Reviewed 2 days ago NEW

Beautiful building from the inside, could use a bit of updating for style, but a nice atmosphere. Rooms were well appointed, and we had a nice view of downtown Knoxville from our shared balcony on the 9th floor. Helpful staff who directed us to the James White Fort down the street as a fun activity for the kids.

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Helpful?
Thank craig s
Culleoka, Tennessee
Reviewed 1 week ago NEW

When in Knoxville, I like staying at the full service Marriott. There is lots of parking outside, but if it is rainy...head for the garage. When you enter the garage go up a level....it's easier to enter the hotel on the lobby level. This is a dramatic lobby with a large and open atrium feel. My experience with the front...

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Thank PioneerTW
Reviewed 1 week ago via mobile

A nice place to get away for the weekend even though i only live 30 miles away. A great place to unwind for a weekend. Loved the outside to relax and unwind with some wine. A Beautiful fire glowing. Great Customer Service. The room was very cozy and bed was was comfy. Room was nice and clean.. Even though it...

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Thank sissycat84
Louisville, KY
Reviewed 1 week ago

This hotel looks beautiful from the vast lobby but the rooms are a bit tired. The furniture was dented and worn as well as the wallpaper in places. The bathroom was nice sized and had granite counter tops. Our room had two doors although you could only enter from one of them. The second door led onto a hallway that...

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Helpful?
Thank luvtravel88
Kimberly B, Front Office Manager at Knoxville Marriott, responded to this review

We appreciate your feedback. I apologize your experience was lacking in some areas, and I will address these issues with the appropriate hotel departments to ensure they are corrected going forward. Thank you for staying with us and we hope you will stay again should your travels bring you back to Knoxville.

Cincinnati, Ohio, United States
Reviewed 2 weeks ago via mobile

We stayed in this hotel about 5 years ago and it was old and needed an update back then. We were sure it had been updated by now! As we pulled up, my kids were laughing about all the bad things from our last stay - and guess what - they're still here! Filthy, matted carpet, old, stained, peeling wallpaper,...

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Helpful?
Thank KKWalter
Kimberly B, Front Office Manager at Knoxville Marriott, responded to this review

Thank you for your review. Your feedback is valuable to us, though I regret we fell short of your expectations during your stay. Marriott strives to maintain a certain standard, and we are scheduled for an update at the end of the year. Though our property is dated in ways, we try to ensure the highest level of customer service....

Clarksburg, West Virginia
Reviewed 4 weeks ago via mobile

If you've read two of these reviews you will know the place is old, who cares get over it. I wasn't aware of this but it's not the hotels problem its mine for not scoping things out well at all. The room was clean and comfortable. But the problem was when I tried to change my checkout date 1 hour...

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Helpful?
Thank Lucas F
Kimberly B, Front Office Manager at Knoxville Marriott, responded to this review

Thank you for your response. We pride ourselves on customer service, so I am disappointed to learn we fell short during your visit. I will address this immediately with the front desk to ensure it is corrected going forward. I apologize again and thank you for staying with us.

Nashville, Tennessee
Reviewed 4 weeks ago

The room was nice and standard. The staff was very nice, courteous and professional. Very nice bellhop who took up our bags. When we entered for the 1st time, the balcony door was open. I wouldn't get a balcony again because it is shared with the room next to you which I didn't like. The room appeared clean but there...

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Thank leslie f
Wellington, Florida
Reviewed 4 weeks ago via mobile

It's time for an upgrade. This hotel is showing its age. From the old carpets to the thigh high bathroom counters to the overall musty smell in the hotel. It's time to invest in this hotel. Many markets with older Marriotts (Nashville - Charlotte) are working on complete renovations of their hotels. Platinum Premier Elite member will not return to...

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1Thank Joe S
Kimberly B, Front Office Manager at Knoxville Marriott, responded to this review

Thank you for your feedback. I am disappointed your experience was unfavorable. I understand the condition of the hotel did not meet your expectations, but I hope We are expecting a renovation, sure to meet the standards of our modern traveler's, like you. Thank you for your continued loyalty to Marriott, and we hope to better serve you in the...

Boston, Massachusetts
Reviewed 16 February 2017

I have stayed here 1-2 times per year for the past 5 years. There is nothing technically wrong with the hotel, but I just feel like it's seen better days. I appreciate it's location which is very close to my work on Gay St and other places downtown. I also appreciate the friendliness of the staff - everyone is always...

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1Thank Squared22
Kimberly B, Front Office Manager at Knoxville Marriott, responded to this review

Thank you for your review, your feedback is valuable to us. While we appreciate your review of our staff, I understand you have certain expectations as a Platinum Member. I apologize your experience was less than desirable. We are expecting a renovation soon, sure to provide our guests a more modern and functional space. Thank you for staying with us...

northern virginia
Reviewed 15 February 2017 via mobile

My husband and I were in town visiting family and decided to use our category 5 certificates to stay here. I should have figured if it was a category 5 for a Marriott, that it would be marginal. This hotel was built back in the 70's and that's where it's stayed. The lobby area is ok but the rooms are...

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1Thank NVAtraveler
Kimberly B, Front Office Manager at Knoxville Marriott, responded to this review

Thank you for taking time to review your stay with us. We pride ourselves on customer service, so I regret your experience was not what you anticipated. We are expecting a renovation soon, sure to better suit the needs of our modern travelers. I apologize for the issue with breakfast. I have shared your feedback with the appropriate departments to...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Concierge
  • Multilingual Staff

Additional Information about Knoxville Marriott

Address: 501 E Hill Ave, Knoxville, TN 37915-2516
Region: United States > Tennessee > Knoxville
Price Range: $218 - $372 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Knoxville Marriott 3.5*
Number of rooms: 378
Reservation Options:
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Also Known As:
Marriott Knoxville Hotel Knoxville
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Questions & Answers

Here's what travellers have asked, with answers from Knoxville Marriott staff and other travellers.
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Questions? Get answers from Knoxville Marriott staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a river view...high room”
 of 5 bubbles PioneerTW, 19 Mar 2017 | Read review
“If light bothers you when you sleep, ask for a room that doesn't overlook the lobby.”
 of 5 bubbles luvtravel88, 14 Mar 2017 | Read review
“Go to a different hotel”
 of 5 bubbles Arness, 7 Dec 2016 | Read review
“River view is a bonus”
 of 5 bubbles hotelier427, 6 Nov 2016 | Read review
“This is a tricky hotel to get to from the highway?!”
 of 5 bubbles antioch1212, 29 Oct 2016 | Read review
5 of 5