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At the SureStay by Best Western Lenoir City in Lenoir City, TN, you're sure to find rewarding value and quality. Everything you need, nothing you don't want. SureStay® Hotels by Best Western welcome those who like to travel simply and casually.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Stayed here June 23-24. The owner checked me in and nicely asked me to be careful about pulling my small trailer around the fresh landscaping his wife has just planted (I thought good sign - the owners are there and care!). The room was clean, comfortable and quiet. The carpet looked new or very close to it, bed was comfortable and bathroom supplies and towels were fine. Breakfast was pretty basic but I was very happy with my stay - especially for the price. I like supporting family owned businesses, especially when it is obvious they are trying and do care. I rarely feel motivated to leave a tip for housecleaning but it was earned and I did this time.
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at SureStay By Best Western Lenoir City
Responded Jun 28, 2023
Hi Camodad, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests and to know that we have accomplished such a goal gives us great joy. Our management is always happy to serve you and we can't wait to see you again!
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The rooms was clean and kept that way all 4 days of our stay. Housekeeping cleaned the bathroom and replaced towels and cups and coffee packets. The air conditioner hummed quietly the whole night. There was no rattling or noise produced when it cycled through turning on/off the condenser. Lots of mid-sized pillows, not those stingy, little pillows at other hotels. We are retired and travel several times a year and always looking to save money on the hotel since we're not spending a lot of time in it but when there, we want to relax and rest so I appreciate the room and the fast internet speed. Breakfast has waffle maker working like a charm, bagels and cereal and bananas but I would like a boiled egg or some other protein. The OJ machine was out of order but we had apple juice and coffee. I also appreciated getting a room on the 1st floor of this 2 story hotel. Nice not to have to lug everything up the stairs. Also was glad to see only short term visitors there. We have stayed at hotels that have long term visitors that tend to hang around outside, create their own ashtrays, ask you personal questions, etc. They can be a little worrisome. The manager is always there with a smile and warm greeting. We had a comfortable and relaxing stay!
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at SureStay By Best Western Lenoir City
Responded Jun 14, 2023
Hi LesS971, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests and to know that we have accomplished such a goal gives us great joy. Our management is always happy to serve you and we can't wait to see you again!
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I travel from Florida and will NOT stay anywhere else. Ken and his staff are kind and make you feel like family. I know if I call and tell him, "Hey, I'm coming from Florida, I'll be there 2 AM at the lastest to check in.." The response given is, "Don't worry about a thing, drive safe and I'll make sure you have a room available for you when you arrive." The breakfast is Hot and Fresh, Rooms are cleaned and thoroughly sanitized, they don't rush to push you out of the room at check out and the location which in includes a pool is ideal. Never had a problem here at the Sure Stay and over the years of coming here my experiences only continue to get better and better making it my Home away from Home. Thank you Ken and Staff for all you do!
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Date of stay: August 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at SureStay By Best Western Lenoir City
Responded Sep 19, 2021
DHi Boys2Moms, Thank you for the wonderful review. Our ultimate ambition is to provide a five-star experience, and we are thrilled to learn that we have succeeded. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
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Motel needs updating. Humid smell in the two rooms offered. Not clean. Paint on walls worn and damaged. Toilet not sealed to floor. Don't waste you time on this one. We canceled and went elsewhere. Made early reservation here which you can not cancel. Got sick and had to postpone 3 days. Went through corporate to have them consider a cancellation due to illness and this motel refused costing me over $700 for the nights I missed. I foolishly made regular reservations again and this review is after we arrived. That reservation was canceled after we inspected the rooms offered. Still a very bad experience with this motel and maybe Best Western too. $700 bad taste.
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Date of stay: October 2024
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Trip type: Travelled with family
Room Tip:Â Bad smell in rooms offered. Dirty and needs updating.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, Owner at SureStay By Best Western Lenoir City
Responded Oct 11, 2024
Dear Guest, Thank you for your feedback. We sincerely apologize for your experience and the issues you encountered during your stay. It's disappointing to hear about the cleanliness and maintenance problems, as well as the cancellation difficulties. We appreciate your comments, as they help us improve our services. Please consider reaching out to us directly for further assistance. Sincerely, Hotel Manager
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I got in there was people shooting fireworks the first two nights. It sounded like a party going on every night after 10. Went to get breakfast the first morning I was there and the person working the area made a point to show me a sigh saying, don’t take fool out of area more then once. The smoke detector was not hocked up. There was dust bunnies on the ceiling, then what looked like black mold near the shower. Just look at the pictures I took - by the way I do not smoke but someone had. They did not change my sheets until the 4th day I was there.
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Date of stay: May 2024
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Cleanliness
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Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, Owner at SureStay By Best Western Lenoir City
Responded May 10, 2024
Dear Guest, We're sorry to hear about your experience. Your feedback about noise, breakfast, cleanliness, and maintenance issues is concerning. We will address these promptly to improve our guest experience. We appreciate your feedback and hope you will consider staying with us again in the future. Sincerely, Hotel Manager
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It was almost 1:00 in the morning and I could not get my phone to access any of my apps to find me a hotel to stay for the night. I ended up calling the number myself personally and the gentleman told me that he was very close to me only a couple of miles just to come in and he would work something out for me on accommodations even though it was the middle of the night and it was last minute. I ended up booking a suite that was unbelievable. this should be a five star hotel or a five-star room at least instead of a two to three store hotel. extremely clean they take all the precautions against all of the covid anything that you can think of was at my disposal I just want to say thank you I will stay there every time I pass through that town and I think that I will always book that suite.their jacuzzi tub is amazing. Excellent bedding ,clean ,wet ,extremely safe locks he took every precaution to make sure that I was safe being a woman that traveled alone I would like to say thank you to this family and their establishment so very much and they will always have my business. Do yourself a favor. it is not overpriced it is well worth every penny for the safety and the extreme friendliness the way they go out of their way to look out for their customers I cannot say enough good about this hotel and the people that run it I only caught the gentleman's name his first name is Ken and Ken I just want to say thank you over and over again and I will stay there many many years to come. A repeat customer for sure. They also have a full breakfast that is unbelievable you will not be disappointed you will go away a very happy satisfied customer with money in your pocket. thank you.
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Date of stay: January 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at SureStay By Best Western Lenoir City
Responded Jan 7, 2022
Hi lorriel915, Thank you very much for your great review of our hotel! We appreciate your compliments and we take high pride in the peaceful ambiance that we can provide to our guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests, and to know that we have accomplished such a goal gives us great joy. Thank you very much!
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The building itself is kind of old, but it seems to have been recently renovated. The room had new paint. There was a small hole in the ceiling, and a few other minor imperfections here and there. Everything was clean. All staff was pleasant to deal with. Breakfast room was very small, and somewhat limited (but typical) options. The highlight was the waffle machine, and if you want hot food, that's about it. I paid less than $100 for one night (mid-week) , and at that price point this was a good value.
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Review collected in partnership with Best Western
Date of stay: October 2022
Value
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Location
Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at SureStay By Best Western Lenoir City
Responded Oct 28, 2022
Hi GoPlaces07507850941, Thank you for taking the time to share your review and experience. We are glad to know that our staff was pleasant, clean and enjoyed our hotel's amenities provided especially the waffle machines We have shared your feedback with our staff to ensure we continuously work on bettering our services particularly the rooms and the breakfast. We will do our best to make sure your next stay with us is completely satisfactory. We look forward to hosting you again in the future!
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Booked a one night stay while traveling from AL to VA. The stated Cancellation policy in reservation: can cancel up to 4 pm on check in date; called at 5:50 am CST to cancel due to potential flooding/high winds from Hurricane Helene. Owner refused to honor the stated cancellation policy and would not cancel reservation.
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Date of stay: September 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, Owner at SureStay By Best Western Lenoir City
Responded Sep 28, 2024
Dear Guest, We sincerely apologize for the inconvenience you experienced regarding your cancellation request. We understand how stressful it can be to travel during severe weather conditions like Hurricane Helene. Our cancellation policy is designed to provide flexibility, and we regret that it was not honored in your case. Your feedback is important to us, and we will review our policies and communication to ensure clarity and better service in the future. We appreciate your understanding and hope to have the opportunity to serve you better next time. Sincerely, Hotel Manager
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The owners and staff are great you can tell they care about their guests. The beds are very comfortable and the rooms are always clean. They have truck parking available and are ver accommodating to truckers. It really is a great place to stay if you’re in or close to lenoir city.
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Date of stay: January 2025
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Location
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Trip type: Travelled solo
Room Tip:Â Some truck parking available for drivers.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, Owner at SureStay By Best Western Lenoir City
Responded Jan 25, 2025
Dear Guest, Thank you for your awesome review! We’re thrilled to hear that you found our owners and staff caring and accommodating. It’s wonderful to know you enjoyed the comfortable beds, clean rooms, and convenient truck parking. We take pride in providing a welcoming experience, especially for our hardworking trucker guests. We truly appreciate your kind words and look forward to welcoming you back whenever you’re in or near Lenoir City! Sincerely, Hotel Manager
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I'm starting to suspect the authenticity of some of these reviews as if you go over to Google, there is a different story, closer to the experience I had. Arrived after midnight, the room I booked was no longer available which was a basic 2 queen non-smoking. The only room left was the smoking "honeymoon suite", Ken the manger, talked it up as if I cared that it was a suite with a hot tub, I told him that all I need was a clean bed as we would be out early in the morning to hit the road. As it was late, I agreed to take the room. I get to the room and it is filthy, I can deal with most of what was wrong about this room, cigarette ash and burns on the bed, small pieces of trash on the carpet, fridge not working, and dead lock to the door busted open. But the ROACHES and whatever else small bugs I saw, I cannot deal with. After working with my credit card company I was able to get my money back as Ken was extremely unhelpful and after reading the reviews I knew arguing with him would get me no where. We left the same night and ended up sleeping at rest stops. That is how bad this whole experience was.
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Date of stay: June 2021
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Christine McGrath, General Manager at SureStay By Best Western Lenoir City
Responded Jun 16, 2021
I would like apologize for your unpleasant stay. We cannot offer a refund after the room was thoroughly used. As we have to pay to have that room cleaned in order to rent. We do take pictures/videos and investigate any possible concerns. As we did as we did when you departed. We have inspected that room as well as the whole hotel and our exterminator was unable to find any roaches. I do apologize if I can be of any assistance please feel free to call me directly.
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There are more places to choose from in the Lenoir City area.
PRICE RANGE
C$118 - C$136 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ramada lenoir city, lenoir city ramada
FORMERLY KNOWN AS
Knights Inn Lenoir City
LOCATION
United StatesTennesseeLenoir City
NUMBER OF ROOMS
40
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Is SureStay By Best Western Lenoir City accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
