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Mackay's Hotel

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381 Reviews from our TripAdvisor Community

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Showing 369: English reviews
Reviewed 25 February 2017

Booked this hotel as a cheap break. Hotel and food very basic . Hotel really caters primarily for coach parties. Staff friendly though. Needs money spent to update the furnishing and decor. Little/no character throughout the hotel. But for a cheap break I suppose it was ok. Does have a small pool,sauna etc. Here you get what you pay for...

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Helpful?
1Thank Carol B
Debbie S, General Manager at Mackay's Hotel, responded to this review

Dear Carol B, I appreciate you taking the time to review your stay. The hotel is currently under refurbishment including our lounge area and nearby toilets, bedrooms and a treatment room, all of the above for the benefit of our guests. We are a budget hotel and claim to be nothing else, we pride ourselves in offering value for money,...

Edinburgh, United Kingdom
Reviewed 13 February 2017

We arrived on a trip weekend it was really good. rooms clean , good food and friendly staff apart from older woman in restaurant {smile} she plonked my breakfast down before I finished cereal. Girl in pool area was so nice and helpful.Guy in reception friendly and helpful too.Need to work on seating area in bar as missed all entertainment...

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Thank Sue M
Debbie S, General Manager at Mackay's Hotel, responded to this review

Dear Sue M, Thank for reviewing your recent stay I am very pleased you found your stay really good and value for money and the staff friendly I will be sure to pass on your comments as they will be delighted to hear them. We currently have contractors in working on part of the lounge therefore part of the room...

Falkirk, United Kingdom
Reviewed 12 February 2017

This was part of a deal with a well know Scottish Tour Operator called David. The Hotel was nice, clean, cosy and comfortable, meals were good and filling. Staff were excellent went out of their way to assist, top marks to Debbie and her team. Entertainment was provided in the bar which was a few hundred steps from the main...

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Helpful?
Thank Barrowlad163
Debbie S, General Manager at Mackay's Hotel, responded to this review

Dear Barrowlad163, Thank you for such a lovely review. I am very pleased to hear you found the staff excellent and went out their way to be helpful they do work very hard to make your stay an enjoyable one so will be delighted to hear your comments. I do hope we see you again in the future. Kind Regards...

Glasgow,Scotland
Reviewed 31 January 2017

After numerous stays at Mackays this time did not disappoint. Booked the "Burns Bash" excellent value for £99. Saturday nights dinner included piper prior to addressing the haggis with a dram. All meals are very good quality and the staff work like a well oiled machine. We stayed in the lodge which was clean & warm, decor was freshly done,...

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Thank empeedee
Debbie S, General Manager at Mackay's Hotel, responded to this review

Dear empeedee, Thank you for such a lovely review. I am really pleased to hear you found your trip good value for money and the staff hardworking and pleasant, the staff do work very hard and I delighted to hear it has not gone unnoticed. Hopefully we will see you again in the future. Kind Regards Debbie Scott General Manager

Irvine, United Kingdom
Reviewed 31 January 2017 via mobile

We don't like hotels that are too pretentious and too full of themselves, so we found Mackays just right......warm, cosy, a bit frayed round the edges, good food, things not always working quite as they should do but nice and relaxing.....a bit like going back to your mam's for tea. Debbie and her staff greeted us warmly on arrival, checked...

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Thank Fenaloni1
Debbie S, General Manager at Mackay's Hotel, responded to this review

Dear Fenaloni1, Thank you for taking the time to review your recent stay. I am delighted to hear that you enjoyed our Burn's Bash weekend and found the staff very friendly and helpful, they work very hard to make your stay an enjoyable one and I am very pleased to hear that it does not go unnoticed. Hopefully we will...

Perth, Scotland
Reviewed 31 January 2017

My wife and I spent 4 nights here towards the end of January 2017 and thoroughly enjoyed the experience. I can highly recommend this hotel as a base to explore the north of Scotland. Our room was bright and modern, and the enormous wall heater made it extremely cosy. The en-suite shower room/toilet was clean and we were supplied with...

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Thank Gordon_T1953
Debbie S, General Manager at Mackay's Hotel, responded to this review

Dear Gordon_T1953, Thank you for such a kind review. I am very pleased to hear that you thoroughly enjoyed your experience, we work very hard to make each guests stay a good one. Thank you for the tips about the room I have got my maintenance man on it already as these things all help improve the guest experience. It...

Reviewed 24 January 2017 via mobile

What can I say??? Pleasantly greeted by general manager Debbie and Aaron, duty manager... quick and easy check in and guided to our decent sized room with newly refurb bathroom. Function suite out dated but noticed in the process of refurb also... entertainment provided throughout stay. Nice clean main bar and staff friendly.. reasonably priced drinks. Onsite facilities very good...

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Thank Lsmith238
Debbie S, General Manager at Mackay's Hotel, responded to this review

Dear Lsmith238, Thank you for taking the time to review your stay. I am very pleased to hear you had enjoyable stay and found the staff to be friendly, they work very hard to make your stay an enjoyable one and I am delighted to hear it does not go unnoticed. I hope we get a chance to welcome you...

Reviewed 23 January 2017 via mobile

Ok, if you want a clean bed as a pit stop take it, otherwise.. I chose it as it was the cheapest,,, Ok welcome, misdirected to wrong room, bang head on low hall light, freezing cold when I found correct room, spacious but basic, clean linen, stained carpet, limited but clear tv channels. Staff ok when engaging, but if you...

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2Thank radjigadgie
Debbie S, General Manager at Mackay's Hotel, responded to this review

Dear radjigadgie, I am sorry to hear that you found us "barely functional", as you will see from the majority of our other reviews that is not the normal experience our guests receive. I do hope you choose to return for another pit stop so you are able to experience our hotel as you should have the first time. Kind...

Reviewed 20 January 2017 via mobile

Had an overnight here when visiting family. From arrival I found the hotel clean, tidy and most importantly - warm ☺ I was checked in quickly and efficiently by Debbie, hotel manager, then shown to my room by Aaron, duty manager. Both we're so pleasant and answered all my queries. My son was able to have a splash around in...

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Helpful?
Thank Pinknorto1
Debbie S, General Manager at Mackay's Hotel, responded to this review

Dear Pinknorto1, Thank you for taking the time to review your stay, I am pleased to hear you and your son enjoyed your stay and would return again. Please book your return visit direct at the hotel to receive the best available rates, I look forward to welcoming you to the hotel again. Kind Regards Debbie Scott General Manager

Reviewed 13 January 2017

We had very good break at hogmany, food was very good breakfast was lovely and fresh salmon on New Year's Day at lunch time was so nice, we were a party of seven had three rooms next to each other rooms were great bit hot but easily adjusted, staff are so nice and helpful, only one small thing no room...

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Helpful?
2Thank Karen H
Debbie S, General Manager at Mackay's Hotel, responded to this review

Dear Karen H, Thank you for your kind review. I am very pleased to hear that you all had a memorable stay and found the staff nice and helpful they do work very hard to make your stay an enjoyable one. Unfortunately there was nothing we were able to do this year regarding the dance floor due the construction work...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking

Additional Information about Mackay's Hotel

Address: The Square, Strathpeffer IV14 9DL, Scotland
Region: United Kingdom > Scotland > Scottish Highlands > Ross and Cromarty > Strathpeffer
Price Range: $89 - $128 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mackay's Hotel 3*
Number of rooms: 54
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Also Known As:
Mackays Hotel Strathpeffer
Mackay's Hotel Strathpeffer, Scotland
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Questions & Answers

Here's what travellers have asked, with answers from Mackay's Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My Room was very quiet although at the front of the Hotel.”
707neilf, 11 Apr 2017 | Read review
“I have stayed here 3 times and had different rooms each time,didn't have a problem with any of the rooms.”
moira306, 5 Apr 2017 | Read review
“If you have mobility problems don't get room at spa building, there's no lift, lots of stairs.”
helenbrown247, 5 Apr 2017 | Read review
“Rooms are more or less similar.”
J4726OKdavidr, 27 Mar 2017 | Read review
“Lodge spacious”
krayman, 26 Feb 2017 | Read review
5 of 5