Kaim Park Hotel

Kaim Park Hotel

17 Edinburgh Road, Bathgate EH48 1EP Scotland
Traveller (35)
Our Glenavon function suite perfect for private dining and wedding ceremonies.
Dining (1)
Bathroom (2)

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About

2.5
#3 of 3 hotels in Bathgate
3.4 of 5 bubbles
Location
2.8 of 5 bubbles
Cleanliness
2.9 of 5 bubbles
Service
2.6 of 5 bubbles
Value

If you’re looking for a budget friendly hotel in Bathgate, look no further than Kaim Park Hotel.

Public wifi is offered to guests, and rooms at Kaim Park Hotel offer a flat screen TV.

Guests of Kaim Park Hotel are also welcome to enjoy free breakfast, located on site.

While you’re here, be sure to check out some of the cafes, including 1912, Bridge Cafe, and The Cottage Restaurant, all of which are a short distance from Kaim Park Hotel.

If you’re looking for something to do, Cairnpapple Hill and Torphichen Preceptory are a nice way to spend some time.

The staff at Kaim Park Hotel looks forward to serving you during your upcoming visit.

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Property amenities
Public wifi
Free breakfast
Bar / lounge
Breakfast buffet
Banquet room
Meeting rooms
Non-smoking hotel
Room features
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Budget
Languages Spoken
Polish
228Reviews5Q+A52Room tips
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Detailed Reviews
McCartneys wrote a review Jun 2014
Bathgate, United Kingdom
3.0 of 5 bubbles
Not a pleasant experience. Buffet booked by our company, after a fundraising charity event. Food was sub standard and very sparse, for the money, to say the least, and when several of our party complained to the manageress, we were abruptly told ' we are in the middle of serving in the restaurant' yes appreciate it may have been a busy time - we were the customers though, not our fault.
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Date of stay: June 2014
1.0 of 5 bubblesValue
2.0 of 5 bubblesService
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sharon M, General Manager at Kaim Park Hotel
Responded Jun 20, 2014
It is very unfortunate that you felt the buffet provided was substandard and my attitude not acceptable. The buffet that was supplied was for the price agreed when booked. The price paid was greatly reduced and the hire hall was given FOC due to it being a charity event. I can also confirm that during busy service on Fathers Day, I had to ask the chef to prepare a further tray of sandwiches and a tray of chicken, which was done as quickly as possible during this busy time. We done our best to provide you with more food than what was asked for at short notice, and I had 1 complaint which was shouted at me very rudely for everyone to hear. We give our hall FOC and try and help as many charities as we possibly can and give generously to many local charities.
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sgtmajor wrote a review Oct 2014
Scotland
3.0 of 5 bubbles
I had my wedding reception in the Torchfire Suite and stayed in Room 5, the wedding suite. I had various guests stay in other rooms within the hotel.
The evening wedding reception in the Torchfire was good, the suite was newly decorated and looked very classy. The wedding coordinator had been in regular contact with me and had ensured the right amount of tables and chairs were out.
The coordinator arranged the buffet for 120, which was bacon and sausage rolls, she also booked the DJ and arranged all payments.
The DJ was okay, he played the correct first dance but unfortunately announced us by the wrong surname.
We had 91 guests in total and the buffet for 120 was gone before they had all eaten. I was told that people took more than one roll, which was obviously going to happen, I had`nt realised they catered one roll per guest for our original number of 120 guests.
If I was made aware of this I would have asked for more rolls, luckily the cook was able to knock up some sandwiches and pizza for the unfed guests, for a small fee.
I got reports the next day that all the food was really good, which was good as I didn`t want anyone to leave unhappy or hungry.
I was asked if I wanted the wedding cake served with the buffet, I said yes to this. Obviously I expected the chance to cut the cake first in front of my guests, but this didn`t happen, I was given no apology or reason for this.
A relative made the centre pieces for the tables, I was asked if I wanted them back, but they disappeared.
The bar staff did a good job of taking the gifts and putting them in our room.
Apart from these issues the night in the Torchfire was a success.
The room however was a different story. It was nice and comfortable, but I paid extra for Prosseco, chocolates and flowers, none of which arrived. I spoke to reception who said I wouldn`t be billed for these, there was petals on the bed but this was something done as standard, not as an extra according to the receptionist. The Prosseco appeared after 1am when we got back to the room, which we were told was free of charge.
We had the room since midday and would have like it then.
One of the main selling points in the room was the jacuzzi bath, which didn`t work. Again I spoke to reception who said that its an old building and as yet none of the jacuzzi baths were wired in.
My guests in Room 8 complained that they had no hot water during their stay.
I have been told by the hotel since that there was no issues with hot water, but my guests have no reason to make this up.
My other guests complained the rooms were freezing and there was a lack of tea and coffee making facilities.
I received various emails regarding my issues, but only an apology for the DJ getting the name wrong, nothing else.
I would suggest that if anyone uses this place to check out the rooms thoroughly first before booking. Make sure you give detailed instructions to the coordinator and DJ to avoid any issues.
The Torchfire suite itself is perfect for a party and I would recommend that again.
I would have rated my review slightly higher, but the hotel and coordinator have refused to accept any blame for the issues during my event which were out of my control, but well within theirs.
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Date of stay: October 2014
2.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Travelled with family
Room Tip: Check the situation with jacuzzi baths first if thats what you`re after. if you arrive 1 hour...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sharon M, General Manager at Kaim Park Hotel
Responded Oct 12, 2014
Dear Sgtmajor, Thank you for taking the time to write your review. It is very disappointing that we were unhappy with some things that we sorted out for you on the night. Buffet - We put our 140 rolls, 20 more than what was paid for, as I advised in my reply email to you last week, we can't police buffets, and if people are taking 2,3 or 4 rolls and leaving other foods, unfortunately we can't stop this. The honeymoon package was not on your request and was not paid for. However, after you spoke with Lynsey, we put a bottle of sparkling wine in your room as a Gesture of Goodwill, FOC. The Jacuzzi bath in the room does work, and has instructions on the wall how to use. Centre pieces - we did not remove any of your centre pieces and they were left in the reception hall for you to take. Cake - Lynsey asked yourself and your wife on several occasion when you wanted the cake cut. Both confirmed you wanted the cake cut for the buffet, which we done. The cake was out for the full evening on display, had you requested the cake to be left, we would have done so. Thank you for your kind comments on our staff and food, as we do our upmost to ensure all our guests have an enjoyable time with us and always strive to ensure we can fix any issues if highlighted at the time. I am glad you and your guests enjoyed the food and our hospitality.
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tommyb111 wrote a review Feb 2013
2.0 of 5 bubbles
When we arrived our first impression was "oh, this looks nice" we'll looks can be deceiving.... We were directed to our rooms which on first impression looked ok. Once we started looking around we could see the room was filthy with mould and damp!!! The en suite was also filthy, shower looked as though it hadn't been cleaned in weeks and the shower base was cracked and had been for a long time. We were moved to a better room in the main hotel, this room was better and cleaner than the first one and the en suite was very nice..... Until it was time to go for a shower, NO HOT WATER. And when we told management about this they said they'd get a plumber out,,, ok I though I'll have a warm shower in the morning?? No, still no hot water, Luke warm at best, again when mentioned at reception we were informed a plumber had been out and said 1 of the boilers wasn't working. Well it still want working this morning. Breakfast was ok. the tea and coffee were cold as they arebleft sitting out for on a table with no means of keeping them warm. 1 toaster for the whole dining room, not acceptable. Would I recommend this hotel??? NO. My recommendation would be AVOID this (2 star at best) hotel,
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Date of stay: February 2013
1.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ashley W wrote a review Dec 2016
Bathgate, United Kingdom
1.0 of 5 bubbles
Please do not go to this hotel or restaurant for a big event like wedding or party, they cannot cope and it will be a disaster. They cant be trusted to put on a good event. My family of 6 came here for Christmas day dinner. It was very expensive but we felt it would be worth the price. It ended up being a complete disaster, not just for us but for every last family who came here. I put the blame squarely at the feet of the management team who did not organise, train or support their staff. Not only that but they have now deleted their Facebook page as there was just so many bad reviews. This is so inappropriate, at the very least they should have used their page to give some sort of explaination and apology. I have emailed them directly to complain and will persist until I hear from them. Paying any price would be shocking but £55 per head to wait 40 mins to an hour between meals, to repeatedly ask for drinks, to completely miss parts of the menu, to have to ask for plates to be removed before new courses arrived, to ask the manager for drinks and be told to ask someone else, to watch whole families walk out without even getting their starters and to suffer through the awful atmosphere is truely disgusting. I really hope the management team reach out to all who attended and deal with it appropriately.
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Date of stay: December 2016Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
louise111Bathgate wrote a review Dec 2016
bathgate
1.0 of 5 bubbles
AVOID. We just went for Christmas Day dinner here. Our table was booked for 3pm and we arrived at 2.45. An hour past and we still hadn't been seated. We then proceeded to ask how long it would be then were advised that it would be 5 minutes and to wait. It can to 20 past 4 and still wasn't seated. We eventually were seated at 4.25 and the table was dirty. They didn't change the linen from the table before us!! We then complained again about this and then advised they would move us to another table. We were then moved and another 20 minutes past with no service whatsoever. We had enough by this point. We waited nearly 2 hours for our Christmas dinner and didn't get any food or drink. Therefore demanded a refund. The manager was the most ignorant man. From start to finish he didn't care about the complaint. Every time we asked about our table he fobbed us off and ignored us. There was that many people complaining and wanting there money back that apparently the manager didn't have enough money to refund us by cash(even though we paid by cash) and would need to pay the refund by card. Not good enough!! The manager hid round the back and left his staff to deal with all the complaints. I physically had to go and find the manager had to demand the money back in cash. He then eventually gave me my money back in cash but refused to give it to anyone else money back as he apparently didn't have enough on the premises. Considering we paid £55 per person for 7 people and waited 2 hours for service or even a drink on Christmas Day isn't good enough. The staff were crying because the manager took no responsibility for his own errors. By the time we left there was nobody left in the restaurant, everyone deserted the place. Do not waste any money here. It's safe to say me or my family will never spend a penny in this place again.
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Date of stay: December 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
scottmac78 wrote a review Sep 2015
1.0 of 5 bubbles
Just back from a visit here and I don't know where to start with how bad it was! Arrived at the door and waited to be seated, after about a 10 minutes before a girl with blue hair appeared and asked if she could take us through. We could only assume that she works there as, like every other member of staff, does not where a badge. We get seated and are given menus but no drinks order. Eventually a another girl appeared and takes both drinks and our food order. We wait some time before the drinks appeared. A different girl appears with our starters, walks up to the table and proceeds to tell us that she has just been handed our food and checks if it ours!! Again we can only assume that she works there and not some random wandering about. After being in this establishment for well over an hour our mains arrived. When ordering we asked if burgers came with fried onions to be told yes but when it arrived it had onion rings cut in two on top, the girl sorted this out for us with a bit of fuss. We finished our meal and sat with our empty plates in front of for half an hour with not a member of staff in sight. Eventually I got up to go looking for a member of staff to get the bill to find them all laughing and giggling at the reception desk that was abandoned at the beginning of our experience. I told that the blond girl that the service was diabolical to which I received no reply. Our bill came and when checking it I realised that we had been charged £2.50 for the onions that we had already confirmed were a part of the burger. I went back up to query this to find only the receptionist who took it off te bill. I again explained how bad the service was for her to tell me she had already heard me complaining and that I should fill in a comment card ! You were given two opportunities to flip my complaint instead you should complete disinterest! I look forward to your usually unprofessional response !!
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Date of stay: September 2015Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HMarchant13 wrote a review Dec 2016
Aberdeen, United Kingdom
1.0 of 5 bubbles
We have just returned from a meal at Kaim Park on Christmas Day and it was potentially one of the worst services I have ever received at a sitting. We paid £55 per head for what should have been a special Christmas meal and I can honestly say I have never experienced such poor service in a hotel on any day - far less on Christmas and for the price charged. It was very clear the waiting staff had not been properly trained and there clearly was no system in place for ensuring meals were brought in a timely fashion to tables. For our starters, two were delivered and we had to wait at least 15 minutes for the remaining soups to appear. This after we brought it to the attention of the floor manager. We had to ask for bread rolls which did not appear until everyone had finished their soup. We did not receive any sorbets as indicated on your menu and for which we paid. Once again at desert time three were delivered - this after a waitress actually came to our table and asked in a very abrupt fashion 'what are yous waiting on?' - to which a member of our party had to reply 'our deserts'. The final two deserts appeared some 20 minutes later. By this point we decided to leave, not being able or indeed being offered the planned coffee and mince pies. As I said I have never seen such poor service and at the inflated Christmas price demanded. This was a disaster of a meal which was felt by other members in the dining hall with no resolutions offered at the time. Unless this establishment changes training, tact and the way it's staff deals with it's paying customers - avoid it at all costs.
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Date of stay: December 2016Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
flynner18 wrote a review Jul 2014
1.0 of 5 bubbles
Rooms are far from the pics on web hotel is filty staff rude had big row over bill first nite cos waitress didnt no wat she was doin my 16 yr old son wasnt aloud into bar to play snooker cos they have no licence why run wats ment to be a family hotel when u dont have the licence for it we were ment to have a king size bed and double sofa bed for me and my teenage sons as i asked be for i booked it ended up a double bed and a fold up camping bed in a tiny room where the bathroom door was nt able to open properly wit the bed in the was my cups for tea in the room was nt changed for two days we had to wait two hrs on dinner so we only ate in it the one nite had to go to other hotel to eat there was eight of us so they lost out on over a grand cos of there rudeness and there breakfast was roten ntin on tables had to keep gettin up and down from table to get stuff disaster never stay there again
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Date of stay: July 2014
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
1.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sharon M, General Manager at Kaim Park Hotel
Responded Jul 29, 2014
I was not surprised to see your untrue review and would like to take the time to comment on the facts of all your comments noted. 1. Rooms are clearly stated on website as individual, due to the age of the building, rooms are different sizes depending on what you book. 2. You will find no up to date reviews advising filthy rooms, rooms are very clean and checked daily. 3. The standard practice in any hotel for linen being changed, is every 3 days unless a guest requests daily. 4. You booked your room through our reservation site and booked a double room for 2 Adults and 1 Child not supplying a DOB, had you done so, your Child at 16 Years Old is classed as an adult. Had you done this you would have been guided to book a Family Room or King Room at a slightly higher rate, this was your choice to pay for a double room and not upgrade at time of booking. 4. Your party arrived for dinner at 8pm and had not booked, you were asked earlier in the evening if you would like to book as we were very busy. On arrival at 8pm we kindly fitted you in and arranged tables in our lounge area of the restaurant, which were all very happy with. You did not wait 2 hours for your meal, you arrived at 8pm, your party of 8 all had 3 courses and you paid your bill at 10.07. 5. When my waiting staff handed the bill, you then advised you were all paying separately. She then had to stand with you for over 20 mins whilst you advised who had what?? You then argued that she had not separated things properly and demanded I give you change you were not entitled to. Yourself and your friend were very rude to everyone and your behaviour was unacceptable. 6. We have a bar for over 18's only. Your son and his friend were playing pool and your 16 YEAR old son was asked what age he was and if he had ID? He advised he was 18 and gave a DOB of 1996? Having NO ID, he was kindly advised due to our licence we are not allowed under 18's in our bar area? It is unfortunate that you felt you had to put so many untruths on Trip Advisor, I am sure I have answered all your complaints reflecting the true facts of what happened on your stay. Regards Sharon Mackay-Miller General Manager
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Bodkin74 wrote a review May 2015
1.0 of 5 bubbles
I arrived very late at night and was greeted warmly by the night porter. I have been to the hotel previously for food and have always been impressed. I stayed in room 9 ( I think, it was so awful been trying to blank it out!). I entered the room which was tiny. The room stank of stale smoke. I opened the door to the tiny bathroom. It stank of stale urine and there was black mould over the walls and the wall paper was peeling off. The shower worked fine but had black mould inbetween the tiles. I tried to sleep with the window open due to the smells but it was too noisy and cold. I barely slept as the awful stale smells kept me awake. The curtains had dirty marks on them and were cheap thin material. Dirty marks on the walls. The bed linen looked clean as did the floor and surfaces. The room need gutted and re-done. I didn't stay off breakfast in the morning as I just wanted out of the place. The lady on reception did listen to what I had to say and also gave me half my money back, for which I thank her. However the rooms really need to be bought up to standards as I would rate this as the worse room I have ever stayed in and they should not be charging £60 for an extremely small double that stinks and has a lot of mould in the bathroom. Go to the premier inn or cairn hotel.
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Date of stay: May 2015Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from John D, General Manager at Kaim Park Hotel
Responded May 17, 2015
My apologies on your dissatisfaction, a bit exaggerated but now resolved. John Douglas
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lewish87 wrote a review Jul 2018
Armadale, United Kingdom
1.0 of 5 bubbles
I had the misfortune of spending two abysmal weeks at this 'hotel'.

Upon arrival I was greeted by a sign telling me to look in the bar if nobody was at reception.... great start. Eventually I find a woman pulling pints for the drunk locals. She ushered me back to reception and promptly sent me to my room with my key - the keyring was snapped/bitten in half. Straight away I was expecting the worst....

Upon entering my extremely small room I was slapped in the face by a warm/damp stench. Upon further inspection, it was obvious the room had not seen fresh air in a long time. This was reinforced by several moths hiding behind the curtains/peeling wallpaper.

Commodities such as a hairdryer and a 18'' colour tv were provided free of charge - it even had a remote!

The rest of the room was extremely dated - the furniture/fittings would look perfectly at home on the antiques roadshow! The place was thick with dust.

The bathroom was a disgrace - the showers were mouldy and when you switched the shower on, warm/pungent air from the sewers filled the room. Be sure to pack a couple of pegs if you decide to stay here.

When I tried to get some sleep, I noticed the bed linen had holes in it. On several occasions there was loud lager louts shouting/partying until 1am. If you are planning on working the next day - good luck!

As I lay awake on my first night I gazed to the ceiling above.... and noticed a sock over the smoke detector. I assume the previous occupier needed some 'wacky backy' to get some sleep....

Not to worry, the free breakfast will refuel your batteries ready for the day ahead.... think again! Avoid - but if you do attempt to find something edible, be prepared to be treated as an inconvenience at all possible times.

Overall the place was a complete shambles in every aspect possible. I've stayed in many hotels and I have never seen such disregard shown towards their guests.

Avoid.
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Date of stay: July 2018
1.0 of 5 bubblesRooms
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
Trip type: Travelled solo
Room Tip: Avoid at all costs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
…
GeeWizzz asked a question Jan 2017
East Midlands, United Kingdom142 contributions69 helpful votes
OK I can pay to book in "early" but what is the normal booking in time?
Answer from Janiemur
Glasgow, United Kingdom16 contributions17 helpful votes
I would not even consider staying here... I don't know what you're looking for in a hotel but this place is awful and we only stayed 1 night.
Answer from Danny S
scotland29 contributions8 helpful votes
Yes the service is bad there the last time we were there we could have easily walked out of the restaurant with out paying
743Applepie13 asked a question Jun 2016
Marseille, France96 contributions24 helpful votes
parking a l'hotel
lewish87 wrote a tip Jul 2018
Armadale, United Kingdom3 contributions9 helpful votes
1.0 of 5 bubbles
"Avoid at all costs"
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Gillian R wrote a tip Feb 2018
Edinburgh, United Kingdom6 contributions2 helpful votes
1.0 of 5 bubbles
"Do Not Stay Here at any cost!"
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Anne S wrote a tip Jul 2017
Inverness, Scotland, United Kingdom21 contributions27 helpful votes
2.0 of 5 bubbles
"Don't go by Booking.com's ratings!"
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KB1285 wrote a tip May 2017
Jedburgh, United Kingdom456 contributions174 helpful votes
3.0 of 5 bubbles
"Close to the Vu and friendly staff"
Read full review
Malcolm H wrote a tip May 2017
Penzance, United Kingdom4 contributions5 helpful votes
1.0 of 5 bubbles
"Book another hotel"
Read full review
…
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LOCATION
United KingdomScotlandWest LothianBathgate
NUMBER OF ROOMS
26
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Kaim Park Hotel - Reviews & Photos

Frequently Asked Questions about Kaim Park Hotel
Which popular attractions are close to Kaim Park Hotel?
Nearby attractions include Escape Livingston (7.0 km), Scottish Owl Centre (6.3 km), and Almond Valley Heritage Centre (4.7 km).
What are some of the property amenities at Kaim Park Hotel?
Some of the more popular amenities offered include free breakfast, a lounge, and breakfast buffet.
What food & drink options are available at Kaim Park Hotel?
Guests can enjoy free breakfast and a lounge during their stay.
What are some restaurants close to Kaim Park Hotel?
Conveniently located restaurants include Terrace Restaurant, El Toro Gaucho, and Sabannga Thai Restaurant.
Does Kaim Park Hotel offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Are there any historical sites close to Kaim Park Hotel?
Many travellers enjoy visiting Cairnpapple Hill (3.6 km) and Torphichen Preceptory (4.7 km).
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