We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All reviewscurling rinkgames roomice rinkreception staffbit datedswimming pooltable tennispolice stationtrouser pressstep back in timeold fashioned charmchristmas breakindoor bowlschanging roomsstaff could not have been moredining room isgood size
This hotel looked promising in the pics online etc. But its basically a 1970's hotel with a lot to be done to bring it up even to 3*. We didn't get much information on checking in. Not even on how to access pool or how...More
Response from TheMcMillanFamily, Owner at North West Castle HotelResponded December 14, 2016
We are sorry you were disappointed by your recent stay. We are aware that some public areas and guest rooms at the hotel are rather old fashioned and we have a programme in place to bring them up to date. Our newly refurbished...More
We've gone once or twice a year for an evening meal, but this time we opted for DB&B. The room and breakfast were very good but the dinner was lamentable. At one time, there was an a la carte and a table d'hote and a...More
Response from TheMcMillanFamily, Owner at North West Castle HotelResponded December 8, 2016
Thank you for the kind comments about our friendly and enthusiastic young staff. We were sorry to hear you didn’t enjoy your most recent dinner at North West Castle, having enjoyed previous ones so much. Our two menus are both very much in...More
This a comfortable and pleasant hotel although a bit dated. The rooms are a good size and have good facilities, however the trouser press in my room didn't work. The staff were very friendly and very helpful. The pool area is nice but again the...More
had to leave as member of family was sick, so unable to take breakfast and meal
Staff were very good and I had no charge only lost my deposit.
Will definitely use this hotel again as this shows excellent customer care.
Had similar problem at...More
Lovely room nice big bathroom and balcony with lounge area. Got a great sleep in the comfy bed. When we didnt appear for breakfast in the morning they called the room and sent it up. Great service thoroughly enjoyed our stay although it was short.
We are a family of dog lovers, so there is no charge for dogs to stay in the hotel, they are allowed in guest bedrooms but should not be left unaccompanied. As a courtesy to other guests, we do not allow dogs in our bar or... More
We are a family of dog lovers, so there is no charge for dogs to stay in the hotel, they are allowed in guest bedrooms but should not be left unaccompanied. As a courtesy to other guests, we do not allow dogs in our bar or restaurant. Any damaged caused by pets may be charged for.