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About
#1 of 22 motels in Memphis
Location
Cleanliness
Service
Value
Located in Memphis,TN, the Best Western Plus Galleria Inn & Suites is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Children's television networks
Business Centre with Internet Access
Meeting rooms
Parking
Wifi
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Vending machine
Baggage storage
Convenience store
Non-smoking hotel
Shared lounge / TV area
First aid kit
24-hour front desk
Express check-in / check-out
Clothes dryer
Self-serve laundry
Washing machine
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Room features
Air conditioning
Housekeeping
Safe
Iron
Coffee / tea maker
Microwave
Cable / satellite TV
Bath / shower
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Family
Languages Spoken
English
Location
8635 US Highway 64, Memphis, TN 38133
Getting there
Rental CarsSee all Memphis car hire
791Reviews16Q+A78Room tips
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Don't use room 214. The freeway noise is crazy loud. Toilet and faucet needs plumber. Stayed 2 days, both days ran out of breakfast items and no staff to replenish was around. Hotel in good location for restaurants and large shopping mall. Felt safe. Pillows were like round balls. We chose it since it was convenient to Graceland and I an rewards member. Wouldn't stay there again.
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Date of stay: December 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Hotel's Favourite
Staff rooms entier grounds were great and the Breakfast was awesome lots choices everything was hot and fresh great job guy will definitely return if we get back that way 😀 👍 and keep up the great work
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Guest Relations Manager, General Manager at Best Western Plus Galleria Inn & Suites
Responded Jul 27, 2022
Hi maloneBaytown_TX, It is really nice to know that you liked the stay and services at our hotel during your recent visit. Thank you for your compliments on our staff, hospitality, and breakfast layout. Our ultimate ambition is to provide a five-star experience, and we are thrilled to learn that we have succeeded. I am glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was with a senior bus tour (47 people) to memphis and stayed here Nov 6-10 2023,it was great, clean inside and out, We Enjoyed our stay. Highly recommend. Good breakfast each morning. There is plenty of seating in the lobby area to gather with friends and discuss our days activities.
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Date of stay: November 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Guest Relations Manager, General Manager at Best Western Plus Galleria Inn & Suites
Responded 2 weeks ago
Hi Larry L, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments on our shuttle service, breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review. Thank you for your recommendation and we can't wait to serve you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Housekeeping staff went above and beyond. They switched up breakfast daily and it was hot breakfast. There was a very nice sitting are to watch TV. My room had a private living room. I got all this for $100.
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Review collected in partnership with Best Western
Date of stay: October 2023Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Guest Relations Manager, General Manager at Best Western Plus Galleria Inn & Suites
Responded Oct 26, 2023
Hi Love6ly4, It is really nice to know that you liked the stay and services at our hotel during your recent visit. Thank you for your compliments on our staff, our great amenities, and breakfast layout. Our ultimate ambition is to provide a five-star experience, and we are thrilled to learn that we have succeeded. I am glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Charged for 2 nights we did not stay! On June 26 our family arrived at the hotel. Although they had accepted our reservation through Expedia that day, they had no electric power. It was 100 degrees in Memphis. The front desk clerks told us we could cancel, but had to do it through Expedia. The electric outage meant there were no lights, no tv, no elevators, no air conditioning. I called Expedia, but they were unable to reach the hotel. Now the hotel has refused to refund my money. I would suggest that any hotel that thinks it is ok to charge 2 nights for a cancelation when the hotel has no electricity is unethical or perhaps that is their normal standard for services. Be very careful about booking this hotel. You might arrive as we did to a hotel with no power and be charged for a nonexistent stay. Find another hotel. Find another booking agency.…
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Date of stay: June 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Be careful booking this hotel. Make sure you don't pay in advance because they aren't likely to...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Guest Relations Manager, General Manager at Best Western Plus Galleria Inn & Suites
Responded Aug 17, 2023
Dear bookworm8, We are truly sorry that we never had the chance to host you as well as the inconvenience you experienced with your reservation. Unfortunately, we can not do much about the booking made thru third-party sites and encourage guests to always contact us directly for the best rate and flexibility. Again, we are sorry for the frustration, and we hope you are feeling better. Please come visit us in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Since the front desk wont tell you, I will. These things wil help you if you do decide to stay. All the a/c units are close to ceiling and you have to have a remote control to operate. Check the remote when you enter to make sure it is working. I unpacked everything and then found out so had to be moved to another room. A/c was off in this room and if you know how hot it was in July and August of 2023, then you know how uncomfortable it was just entering. It did eventually cool down, cant believe they turned off in that weather. Just because they have outlets on side of bed, do not assume they will work, ours only worked on one side of the bed. If you want the bed made and clean towels and area picked up, you have to put out the sign that also has do not disturb on one side. They dont tell you that on the other side it says make up the room. Someone could just as easily go down a hall and flip all these so its far from a perfect system.…
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Review collected in partnership with Best Western
Date of stay: August 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Guest Relations Manager, General Manager at Best Western Plus Galleria Inn & Suites
Responded Aug 15, 2023
Dear Sizzletime29, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We take the value on your report regarding the condition of the air conditioning system and the hotel. We will act on these complaints and will fix all problems as soon as possible. Your business is our priority and assure you that management has taken all the steps to make sure that all the rooms are well maintained and our ultimate goal is to make sure each guest has a comfortable stay. Again, thank you for your time and feedback. We sincerely hope you will give us another chance to provide you with superior service and accommodations on your next visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
No internet for days I was there, coffee is 1/2 cup at a time, food bland and tasted bad, lamp in entryway had a block on it holding it up, ceiling plaster all over the room floor, landscaping full of dead bushes and trash. Bathroom door was filthy. No services in three days I was there.
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Review collected in partnership with Best Western
Date of stay: July 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Guest Relations Manager, General Manager at Best Western Plus Galleria Inn & Suites
Responded Jul 27, 2023
Dear 1008Vicki, Thank you for taking the time to share your experience! We are sorry for sharing with us such an inconvenience with our cleanliness, internet, breakfast, and amenities that did not live up to your expectations. It's important for us to impress our guests and your comments will make this goal that much more attainable. We have raised this concern to our maintenance manager for immediate action. I apologize that your recent stay was not a good one but we hope you'll return someday to see how we're improving.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed as a family of 4. The extra bed was perfect for giving each teenager their own space. The room had been updated but I hope they didn’t pay much for it because the job done was pretty bad. The air conditioner was loud and the air in the room had a funk smell. The TV didn’t work and when I spoke to front desk they could do nothing since it was late and no one was on duty but the one clerk. The air conditioner did not reach to the twin bed area so that room remained muggy and warm. The breakfast was decent with plenty of offerings. Nice coffee machine that made cappuccino, espresso as well as flavored coffees. The parking lot was pretty full when we arrived at 10pm and big trucks were parked everywhere and there were a ton of signs stating not responsible for auto break ins…. Gave it all a sketchy feel and increased the ick factor on the whole place. Can’t say I recommend this place and will stick to other hotel chains with suites.…
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Date of stay: July 2023Trip type: Travelled with family
Room Tip: 5th floor was quiet and ice makers seem to be on odd number floors.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Guest Relations Manager, General Manager at Best Western Plus Galleria Inn & Suites
Responded Jul 13, 2023
Dear kayrene2, Thank you for staying with us and for sharing your feedback. We are glad you liked the breakfast, parking, and the coffee machine. However, we apologize for the concerns you had with your room and the AC and we appreciate your patience. We utilize feedback like yours to improve our guest experience; therefore, we appreciate you taking the time to leave your review. Thank you for being our guest, and we look forward to hosting you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Out dated window units rooms smelled like meldew and halls smelled even worse and when the staff was informed they acted as if they knew and didn’t care we stayed with a baseball team and one of my players family had to get a new room because they had very large roaches/bugs and another one of my player’s family checked out after one night because of the smell
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Review collected in partnership with Best Western
Date of stay: June 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Guest Relations Manager, General Manager at Best Western Plus Galleria Inn & Suites
Responded Jul 5, 2023
Hi eddiemartinjr25, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We want to apologize for the unpleasant smell, and these cleanliness issues and to assure you that this inconvenience has been addressed. Fortunately, the pest control experts that we employed to complete the thorough inspection following your complaint discovered no evidence of bedbugs in any of our rooms. However, each room were still treated with a bed bug heater for precaution. I hope you will find your expectations to be far surpassed during your next visit!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Good location and great staff. I picked this hotel specifically because they had a 2 queen 1 single suite. First time I have seen a room offering like this and it was really nice for our older teen to have a semi-private space for them. The hotel is nice, it was very busy while we were in town. The breakfast was hot and had a lot of options. I mean a lot. The only complaint I had which was trivial is that we only had 2 bath towels in the room with 4 on the reservation.
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Guest Relations Manager, General Manager at Best Western Plus Galleria Inn & Suites
Responded Jul 3, 2023
Hi 644jonathanf, It is really nice to know that you liked the stay and services at our hotel during your recent visit. Thank you for your compliments on our staff, hospitality, convenient location, and breakfast layout. Our ultimate ambition is to provide a five-star experience, and we are thrilled to learn that we have succeeded. We hope to see you stay with us more in the future as we promise to push our services better to provide you the most pleasant stay that you can find. We thank you that you highlighted our strengths in your review. May you return again soon and feel comfortable just like the last time!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$104 - US$123 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western galleria hotel memphis, best western bartlett, best western memphis, bartlett best western
FORMERLY KNOWN AS
Holiday Inn
LOCATION
United StatesTennesseeMemphis
NUMBER OF ROOMS
107
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Claim Your ListingBest Western Plus Galleria Inn & Suites - UPDATED 2023 Prices, Reviews & Photos (Memphis, TN) - Motel - Tripadvisor
Frequently Asked Questions about Best Western Plus Galleria Inn & Suites
Which popular attractions are close to Best Western Plus Galleria Inn & Suites?
Nearby attractions include Stellar Cellar Wine & Spirits (1.2 km).
What are some of the property amenities at Best Western Plus Galleria Inn & Suites?
Some of the more popular amenities offered include free wifi, free breakfast, and a fitness centre.
Which room amenities are available at Best Western Plus Galleria Inn & Suites?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Plus Galleria Inn & Suites?
Guests can enjoy free breakfast, complimentary tea, and free instant coffee during their stay.
Is parking available at Best Western Plus Galleria Inn & Suites?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Plus Galleria Inn & Suites?
Conveniently located restaurants include Firebirds Wood Fired Grill, Texas Roadhouse, and Olive Garden Italian Restaurant.
Are there opportunities to exercise at Best Western Plus Galleria Inn & Suites?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Best Western Plus Galleria Inn & Suites?
Yes, self serve laundry and a clothes dryer are offered to guests.
Does Best Western Plus Galleria Inn & Suites offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Best Western Plus Galleria Inn & Suites?
Many travellers enjoy visiting Davies Manor Historic Site (2.6 km).
Is Best Western Plus Galleria Inn & Suites accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.