The hotel is old, run down, with broken furniture. They also have these SMALL square pillows...very odd, like throw pillows! I could deal with all that for the price however there was no hot water AND no water pressure! I will not stay here again!
My room was Emaculant! The shower was Amazing! Didn't get the room that I booked But, that was ok. Loved the food choices in the area. The front desk staff was helpful attentive. Definitely coming back. Keep up the great work!
The interstate traffic noise is unbearable.. The parking lot light shine into the rooms and the curtains will not close. The pillows are extra thick and square so you will need to climb on top of them the use Our hostess was super but the location is too close to the roads, Jake-Brakes all night. Now I realize why there are ear plugs in the .convenience store... you'll need them.
Staff rooms entier grounds were great and the Breakfast was awesome lots choices everything was hot and fresh great job guy will definitely return if we get back that way 😀 👍 and keep up the great work
Jack was kind and helpful. He always greeted us with a smile and a positive attitude. The room was decent, breakfast was good, and the staff was pleasant. At breakfast the juice machine has an option that I’d never seen before: Orange Passion Fruit Guava Cocktail, my new favorite.
Date of our stay was 06/24/22. The good. The room was clean, beds comfortable and it was conveniently located near the interstate and the restaurant where we wanted to have dinner. It was right next to the highway but the room was still very quiet. The bad. The room smelled of cigarette smoke and the bed linens had a musty smell. There are no USB ports so bring your plug in chargers. The link sausage, scrambled eggs and coffee were not good. Sausage is soy based, eggs are from a powder and coffee was below average. Stick with the waffles, oatmeal, cereals, fruit, juices and bread. Do not recommend and would not stay again.
First, the room smells musty as if it’s overrun with mildew. Black mold is on the walls and ceiling in the bathroom. The air conditioner does not work properly and the smell of mold is coming from the air conditioner. I booked this hotel based off of previous experience with Best Western. Booked on hotels.com for two nights. I was unable to cancel the second night since I booked online and did not cancel the entire stay before a certain time. There are areas that were painted to cover up mold. This is unacceptable. I will not stay in another Best Western. Corporate will be notified of these anomalies. I will not book a hotel online again in the future. Once you book you are locked in and will not be refunded if you choose not to stay the entire booking. You will be out money if you book for one night or even more than one night. The bathroom was also not clean to any reasonable standard. Dead gnats on the ceiling, hair shavings on the shower. Toilet kept running. The furniture retains the moisture in the room, stains on the desk chair. It’s not fit to sleep in.…
Ceiling paint/material was falling due to mold/mildew issues. The room smelled of mold and mildew. The hotel hallways and reception area smelled of smoke/mildew trying to be covered up by chemicals. Management refused to reimburse for stay…still waiting on corporate to fulfill reimbursement. There are much better options in the area. Don’t get suckered in my the lower cost on this property!
Awoke at 3 am to find roachs crawling all over walls. Reported to front desk. Then went to eat breakfast after shower and packing to get out of there and the coffee was cold and only brought out very limited amount of anything at one time.
Will NEVER stay at a BEST WESTERN AGAIN! Our A/C went out in our room and we contacted the front desk. The Desk Clerk said they would call us back in five minutes and never did. After an hour, we went to the front desk and they said the Manager would be coming in and would talk to us. We went to dinner. When we came back, the Manager was talking with the police in the lobby because two cars were stolen last night. He can to talk to us and he asked what the problem was? WHAT?????? The A/C is broken! He asked is the room get hot? WHAT??????? I am so aggravated!!!!!! He did not even offer to have a a/c person come check the unit!!!!!!!! This is the WORST experience i have ever had with a manager!!!!!! This is unacceptable!!!!! We have no other place to go so now we have to suffer through tonight!!!!! We learned that 5 other room are having issues with the A/C's also!!!!! How does a large organization like Best Western run a business like this???????? And then say i have another room available but the a/c is broken in that one also!!!!!! DUH ARE YOU SERIOUS!!!!!!! This is the worst hotel EVER!!!!! I WLL NEVER RECOMENT BEST WESTERN AGAIN! ESPICALY THIS LOCATION!!! BEST WESTERN NEEDS TO REVIEW THIS HOTELS PRACTICES!!!! We asked why someone, like maintenance or and a/c guy look at the unit? We Don't have maintenance!!!!!! sorry but i am very P$%#ed off!!!!!!…