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Extended Stay America - Memphis - Mt. Moriah

71 reviews
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Traveller (7)
Room & Suite (9)
Dining (1)
Overview
  • Excellent29%
  • Very good9%
  • Average12%
  • Poor16%
  • Terrible34%
2 weeks ago
“Very convenient!”
4 Jul 2017
“Breakfast was snacks”
Free Wifi
Free Parking
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
Wheelchair Access
2.5 Star Hotel
All hotel details
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Rooms
Mar. 4Mar. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (71)Write a Review
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1 - 5 of 71 reviews
Reviewed 2 weeks ago

Location was very convenient staff was super friendly had a little problem with checking in but they worked with me and made my accommodations wonderful. excellent View the only thing I had a problem with was the my kitchenette area more pacific the microwave was...More

Review collected in partnership with Extended Stay
Thank marciab886
Response from 00esa, Manager at Extended Stay America - Memphis - Mt. MoriahResponded 2 weeks ago

Thank you for taking the time to share your feedback. We are pleased to know our location was ideal for your needs and that you had an overall enjoyable stay with us. That being said, we are sorry for the cleanliness issues you experienced in...More

Reviewed 2 weeks ago

need a continental breakfast, dnt be any breakfast left reguardless of the time u come down to get it, need to get a variety of breakfast items, and the hotel wouldn't have any issues, and need to get better cable, hallmark channel a mustMore

Review collected in partnership with Extended Stay
Thank V3245RFbarbaraf
Response from 00esa, Manager at Extended Stay America - Memphis - Mt. MoriahResponded 2 weeks ago

Thanks for being our guest. Although you had an overall pleasant stay with us, we are sorry our breakfast offerings weren't to your liking. Your constructive feedback will be used to ensure we deliver better guest experiences going forward. We hope the positive aspects of...More

Reviewed 4 weeks ago

Everything was all out of sorts, availability wasn’t updated so rooms with people already in them were given, 5-6 guest waiting to be serviced while the front desk clerk had to literally go on various floors to check for available rooms!More

Review collected in partnership with Extended Stay
Thank 958dee
Response from 00esa, Manager at Extended Stay America - Memphis - Mt. MoriahResponded 4 weeks ago

Thank you for your stay. Our goal is to provide every guest with an outstanding visit, and from your review, it appears that we did not do that for you. We apologize the difficulties you experienced and hope you will give us another chance to...More

Reviewed 5 weeks ago

I found anal cream inside of my room and they're was crumbs still on the floor. It was very poor cleanliness. The workers was not very caring or friendly. There was not enough tissue inside of the bathroom or towels.More

Review collected in partnership with Extended Stay
Thank shanquishas
Response from 00esa, Manager at Extended Stay America - Memphis - Mt. MoriahResponded 4 weeks ago

Please accept our sincere apologies for the cleanliness and service issues you encountered while here and the inconvenience caused. Your comments have been shared with the entire team, and we will take the appropriate steps to prevent these problems from happening again. Please note, toiletries...More

Reviewed 3 January 2018

Hallway smelled of marijuana. Had to request everything including towels, hand soap, toilet paper, coffee pot, more trash bags. Trash in hallway. Room was not clean. On a positive note, staff was friendly when we needed something.

Thank Tracy S
Response from 00esa, Manager at Extended Stay America - Memphis - Mt. MoriahResponded 4 January 2018

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Self-Serve Laundry
Details
Price range
US$60 - US$96 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$60 - US$96 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (7)
Room & Suite (9)
Dining (1)
Questions & Answers
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Room Tips
"Regardless where your room is located, the guest service is still wonderful.."
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"Go to a different motel...."
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"The rooms on the second floor should be better in the near future."
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"Book at a different hotel to get a good room."
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