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Four Points by Sheraton Memphis East

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Four Points by Sheraton Memphis East
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245 Reviews from our TripAdvisor Community

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Showing 239: English reviews
Vancouver, Canada
Reviewed 2 days ago NEW

The service has dropped since the last time I stayed here, and breakfast is no longer free. While I don't eat the free breakfasts at hotels anyway, I have a real issue with the fact they're charging the same money and offering less to people. Traffic is still a nightmare here, because of the circle, but that is not something...

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Helpful?
Thank Desespoir
Smyrna, Georgia
Reviewed 2 weeks ago

I have stayed at this location about 5 or 6 times in the past. I was able to present a Kayak price and that price would be honored without a hassle. There are two important changes to this facility now. 1) They will not honor a Kayak price, making you obtain a room thru Kayak first before one can check...

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Thank Fun F
Robin J, Director of Sales at Four Points by Sheraton Memphis East, responded to this review

Dear Valued Guest, We appreciate your feedback and unfortunately breakfast is not included in the rate. We have many packages that include amenities in the rate. You can find these specials/packages online or through our reservations department. I will take your feedback to our guest services manager and again thanks for the review. Sincerely, Robin Jordan Director of Sales

Clarks Summit
Reviewed 4 weeks ago

The Sheraton was a very clean, classy establishment which maintained the highest of standards. A very nice breakfast was served daily with a variety of beverages. In the evening, a happy hour type buffet was provided as well. There were computers available for guest use with printers available as well. The workout facility was more than adequate with a pool...

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Helpful?
Thank sailfish87
Robin J, Director of Sales at Four Points by Sheraton Memphis East, responded to this review

Thanks so much for your positive review. We appreciate you staying with us and I hope when you visit us again, you will rebook at our property. Please feel free to contact us if you ever need anything further. Sincerely, Robin Jordan Director of Sales

Reviewed 9 October 2016 via mobile

Nice and quick check in process. Upon entering our room a small lizard creature was killed by my boyfriend in the bathroom. The carpet throughout the hotel is stained and old, especially in the hallways. There was only minor staining in our actual hotel room. The staff is friendly.

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Thank venecia H
Robin J, Director of Sales at Four Points by Sheraton Memphis East, responded to this review

Thanks so much for your review and you will be happy to know we are renovating our property at the beginning of the year. I am sorry the carpet was stained and I totally agree it is something that we dislike as well. Hopefully you can visit us again after our renovation. Thanks again for the positive words about our...

LITTLE ROCK
Reviewed 8 October 2016

The Sheraton Four Points is a better choice than the nearby hotels from competing chains. There is an excellent restaurant across the courtyard a few steps away. The hotel is small enough to give a good feel and the staff is super-friendly. The room was well appointed. We did not have to use the A/C this trip, so we don't...

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Helpful?
Thank SrgnFsh
Robin J, Director of Sales at Four Points by Sheraton Memphis East, responded to this review

Thanks so much for such a positive review. We appreciate it so very much. I hope when you return to Memphis again you will give us another go. Thanks again for the review and we appreciate your business. Sincerely, Robin Jordan Director of Sales

Nashville, Tennessee
Reviewed 7 October 2016

While working out in the gym, there was a gentleman that continued to slam the weights on the machines. I kindly asked him to stop slamming them. He just looked at me and gave me a dirty look. He continued to slam them but louder. I asked the front desk to send someone to ask him to stop slamming them....

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Thank sdkfour
Robin J, Director of Sales at Four Points by Sheraton Memphis East, responded to this review

Thanks so much for your review and I believe my GM contacted you. We hope you will visit us again in Memphis and we appreciate your business. Sincerely, Robin Jordan Director of Sales

Chicago, Il
Reviewed 2 October 2016 via mobile

Friendly helpful staff at check in. Room was clean and comfortable and perfect for a quick stop along our trip. Staff recommended Beale street for a fun night out and it didn't disappoint. Great music and atmosphere

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Thank live2travel42
Robin J, Director of Sales at Four Points by Sheraton Memphis East, responded to this review

Wow! Thank you for such a wonderful response to our hotel. We are so glad you enjoyed your stay here and we truly hope you will come again. Thanks so much for your positive review and hopefully we will see you soon. Sincerely, Robin Jordan Director of Sales

Atlanta, Georgia
Reviewed 22 September 2016

The hotel was very clean and the customer service was pleasing. There was nothing that stood out as extraordinary but the staff did make you feel at home. We stayed four days and 3 nights and each morning or evening as we departed or returned to the hotel, they were very engaging. The hotel is also conveniently located near the...

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Thank Andrea H
Philadelphia, Pennsylvania
Reviewed 2 September 2016

Hotel overall - This hotel is dated – we got stuck more than once in the elevator. While we understand that management has to work within the physical limitations of the current infrastructure, there needs to be enough updating to make it viable. Rooms – Old, tired, dated, seen better days long, long ago. Our pet peeve is the lack...

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Thank S N
Robin J, Director of Sales at Four Points by Sheraton Memphis East, responded to this review

Thanks for your feedback. Our management team has looked over all your complaints and we are definitely speaking to all departments. Next time if you ever stay with us again, please come by and make all your requests in person that way we can exceed all expectations. I am sure there were some language issues because not all of our...

Oak Creek, Wisconsin, United States
Reviewed 27 August 2016

My wife Ann and I are spending out wedding anniversary in Memphis and we have had a remarkable experience at Four Points by Sheraton Memphis East. At the check-in we met Kimilkah Jones and Sherod (not sure of his last name) and they were amazing. We were greeted warmly and they treated us like "special" guests. I mentioned it was...

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Helpful?
Thank JPcasino
Robin J, Director of Sales at Four Points by Sheraton Memphis East, responded to this review

Wow! That was an amazing review and thanks for the praise for our front desk. Both of those employees are wonderful and they truly do make a difference at our hotel. Please visit us again and hopefully you can celebrate your next anniversary with us. Sincerely, Robin Jordan Director of Sales

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Four Points by Sheraton Memphis East hotel is near the business corridor, Beale Street, and Graceland. This Memphis hotel offers a complimentary airport shuttle and free wifi with guest's hotel room. ... more   less 

Additional Information about Four Points by Sheraton Memphis East

Address: 5877 Poplar Ave, Memphis, TN 38119-3949 (Formerly Park Place Hotel Memphis)
Region: United States > Tennessee > Memphis
Price Range: $139 - $220 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Memphis East 3*
Number of rooms: 123
Reservation Options:
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Also Known As:
4 Points By Sheraton Memphis East
Four Points By Sheraton Memphis East Hotel Memphis
Park Place Memphis
Memphis Park Place Hotel
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Memphis East staff and other travellers.
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Questions? Get answers from Four Points by Sheraton Memphis East staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The 5th floor (top) was quiet. The first floors had the pool, gym, business center, and breakfast for convenience.”
 of 5 bubbles JPcasino, 27 Aug 2016 | Read review
“Stayed on the 5th floor facing Poplar, which is a very busy street, but noise was not a factor.”
 of 5 bubbles C9471FFpaulk, 23 Jul 2016 | Read review
“Make sure you are not next to the elevator and you'll have more space.”
 of 5 bubbles OzarkTroutBum, 17 Jul 2016 | Read review
“Recommend a room on the fourth or fifth floor with a view, but not on the Poplar Street side.”
 of 5 bubbles 787joyb, 13 Jun 2016 | Read review
“Expect to pay around $10-$12 if you want a simple breakfast”
 of 5 bubbles leandrap490, 25 May 2016 | Read review
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