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Extended Stay America - Memphis - Germantown

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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Extended Stay America - Memphis - Germantown
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30 Reviews from our TripAdvisor Community

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Showing 29: English reviews
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Reviewed 1 week ago NEWvia mobile

The place is very nice and clean most of the time. The crew is wonderful very nice and helpful. The location of the place is far from the city but very close to restaurants, shopping centers and so.. great for business.

Thank Sagynahum
00esa, General Manager at Extended Stay America - Memphis - Germantown, responded to this review

Thank you for providing your feedback. We are delighted to know you loved our service and the location being close to many points of interest in our area. We hope to welcome you back soon. Sincerely, General Manager

Charlotte, North Carolina
Reviewed 15 July 2016

Several weeks ago, my brother and I were traveling to Memphis, TN for a golfing event. At first, we were pleasantly surprised with the sheer number of fine dining options we had surrounding the hotel. There was a Ruth Chris, Capital Grille, Starbucks and even a famed, local seafood joint within a one mile radius. Upon entering the hotel, we...

1Thank Tommy704
About Hotel's Favourite Review
Manager_11525, Manager at Extended Stay America - Memphis - Germantown, responded to this review

Thank you so much for posting a review of our property. As this hotel’s manager, I’m so pleased to read that you had a great stay at our hotel. I truly appreciate your kind comments regarding our friendly staff and comfortable rooms. I’m thrilled we were able to provide you with a home away from home experience and that you...

Reviewed 1 week ago

The room was spacious and the staff made you feel like family. The AC went out in the room and they fix it in no time. The staff paid attention to your needs and went out their way to help you. I will stay here again this summer.

Thank Michael H
00esa, General Manager at Extended Stay America - Memphis - Germantown, responded to this review

It was a pleasure to read your fantastic review about Extended Stay America - Memphis - Germantown. We strive to provide our guests outstanding hospitality, and your compliments serve as an encouragement to all of us. I will share your praises with my associates. We look forward to serving you again soon! Sincerely, General Manager

Reviewed 1 week ago via mobile

I have stayed here at least 50 times. When I go to Memphis, I only stay here. The staff is great!!!! And the location is good also. I call this my home away from home. I will be going back again. I can't wait to get to see everyone again.

Thank Debra B
00esa, General Manager at Extended Stay America - Memphis - Germantown, responded to this review

Debra, thank you for your consistent support towards Extended Stay America - Memphis - Germantown. We work hard to make your stay as enjoyable as it can be, so when you choose to return it confirms our efforts are focused in the right direction. It was nice to have you back again, and we look forward to your next visit....

Montgomery, Texas
Reviewed 11 April 2017

Unclean room, hair on bed sheets and bathroom. Commode was unclean, sheets were so thin you could see thru them and the blanket had holes. The window was stuck open about 1" and would not close. Tried using the iron and had to hunt for a working outlet. Terrible experience.

Thank ametcalfgcc
Florida Keys, Florida
Reviewed 16 March 2017

This was my second time to stay here in a month. First off I did have a reservation for 2 nights. When I arrived at the hotel at 8PM I was told my room wasn't ready?? What hotel doesn't have a clean room ready for someone who has a reservation by 8PM? I finally got in my room and wanted...

1Thank DJFaninTN
Jacksonville, North Carolina
Reviewed 17 February 2017

Our visit here was great. The customer service was very friendly and helpful. Was greeted with a smile everytime. We had a handicapped room and had everything we needed. The room was very clean. I would recommend this place.

Thank tarnold3
Manager_11525, Manager at Extended Stay America - Memphis - Germantown, responded to this review

The team and I appreciate your feedback. I'm glad that you had an excellent stay at our hotel while being provided with great customer service and clean room accommodations. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Reviewed 24 November 2016 via mobile

Staying at this place I was told half truths many times,it was very noisy and several of my valuable including a 200.00 Verizon phone were stolen.Was told to check out when I complained and inquired.Do not stay here for any reason.

5Thank John D
Reviewed 17 October 2016

Friendly and helpful staff who were professional yet still very personable and enjoyable to interact with. Everyone greeted us with a smile and a positive attitude. The room and hotel were very clean and well maintained and roomy with a very comfy and clean king bed. I would certainly recommend the Extended Stay America, German Town.

Thank Shannon W
Manager_11525, Manager at Extended Stay America - Memphis - Germantown, responded to this review

Your feedback is important. Thank you for sharing. I am pleased to read about how well our staff assisted you and that your accommodations were to your liking so much that you would recommend our hotel. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our...

Taylor, Michigan
Reviewed 3 October 2016

All went well two nights of good sleep large king size beds . Room was set up for housekeeping nice clean bathrooms . No noise at night made for a good sleep big plus there . Can't say enough of the staff day and night shift were great. Will stay again .

2Thank jckflaherty
Manager_11525, Manager at Extended Stay America - Memphis - Germantown, responded to this review

We appreciate you taking the time to write a review and for choosing to stay with us. It is great to see you had a relaxing and well accommodated two nights at our hotel. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

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04/06/2017 05/06/2017
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  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Memphis - Germantown

Address: 6500 Poplar Ave, Memphis, TN 38119-4872 (Formerly Homestead Studio Suites)
Region: United States > Tennessee > Memphis
Price Range: $108 - $201 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Memphis - Germantown 2.5*
Number of rooms: 134
Reservation Options:
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Also Known As:
Homestead Studio Suites Memphis/Poplar Hotel Memphis
Homestead Suites Memphis
Homestead Memphis
Memphis Homestead Suites
Extended Stay America Memphis
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Memphis - Germantown staff and other travellers.
4 questions
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Cheshire, United Kingdom
5 months ago

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Questions? Get answers from Extended Stay America - Memphis - Germantown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you can get room 383 get it! Its like a small apartment.”
T4473VEmichaelh, 13 May 2017 | Read review
“rooms on the east side may be quieter”
H9938MSstephenb, 18 Mar 2016 | Read review
“Deluxe suites have fold out beds for the little ones or guests. Ask for Dallas...”
IsraSom, 10 Jan 2016 | Read review
“avoid this place period, do not stay at any extended stays at all!”
  • Mold on the bed!
  • Mold
2mitchc, 4 Jan 2016 | Read review
4 of 4
US$76* /night
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