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Extended Stay America - Memphis - Germantown

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Extended Stay America - Memphis - Germantown
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96 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Memphis - Germantown
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Showing 94: English reviews
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 August 2015 via mobile

They told me they had recently had a remodel. It was fabulous everything seemly new. Staff was great, nice quite location close to resturants. They only thing I did not like is how you had to ask for your kitchen items even down to the coffee pot. They gave them to me wrapped in a clear trash bag. Other than... More 

2 Thank Carrie H
Spartanburg, South Carolina
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 18 May 2015

My friend and I felt safe at this hotel. It was clean and the staff was very helpful with anything we needed. We felt like friends by the time we left. I would definitely love to visit again if I have the opportunity.

6 Thank Kathy M
Tullahoma, Tennessee
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 13 April 2015

What a nightmare. Arrived on a Sunday night and they did not have my reservation ( I had booked through a 3rd party.). I showed them the confirmation email on the phone app an on my email and they refused to honor the rate. I had to practically beg for a room from the young girl at the desk. It... More 

2 Thank k c
Manager_11525, General Manager at Extended Stay America - Memphis - Germantown, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that you had such an unfavorable experience with us. Please accept my apology. To ensure that a situation like yours doesn't happen again, our staff will be contacting all booked reservations a day prior to arrival to make sure we... More 

1 review
Reviewed 16 March 2015

The manager was very rude. I was staying there with my two children so that we could finish the school year, and during that stay the manager called my room almost everyday complaining. She also kicked us out of our room. We did not have a very good stay. I would not recommend it to anybody.

Thank Ilovemyd0gs
Tampa, Florida
Level Contributor
39 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 18 February 2015

I recently took my granddaughter to Memphis on a extended weekend get away, This place was great and the front desk person Tiffany was AMAZING!!!, when I got there I could tell she wan't feeling well, but was pollite and the next day apologized for not feeling well,-who does that?-she had a greeting hello every morning asked if I need... More 

1 Thank shaniyagrandma
Germantown, Tennessee
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 January 2015

I recently stayed at Extendedstay America on Poplar Avenue. The property is under renovation and will be incredible once completed. Jessica at the Front Desk, Housekeepers, and Tenisha the General Manager were top notch and took care of all my needs with genuine care. The hotel is clean and in a great location close to stores and shopping. I will... More 

2 Thank Richie G
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 October 2014

I'm here on an extended work assignment and have found Extended Stay America~ Poplar to be just what I need. It's safe. It's clean. It's close to everything for both work and entertainment, and most importantly, it has a caring, friendly, and supportive staff, ready to serve you well. Certainly I can truly say that ESA` Poplar's management and staff... More 

1 Thank YES1YES
Manager_11525, General Manager at Extended Stay America - Memphis - Germantown, responded to this review

Thank you so much for posting a review of our property. I'm so pleased to hear that you enjoyed your stay. As this hotel's manager, I am so proud to read of the caring, friendly, and supportive service you received from our staff. I am so glad to read that you decided to continue staying with us over other options.... More 

2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 17 September 2014

I selected this hotel because it is across the street from my appointment. I first called in advance to see if I could check in early (arriving on a red eye thus exhausted) . i was told it would not be a problem. However, when i arrived the front desk person (consistently horrible) said i would have to pay an... More 

1 Thank doctorsilver
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 15 September 2014

Old hotel in a very bad shape. Disgusting carpet inside room, aisle smells bad and cigarettes, no breakfast available even 30 minutes before the end. Kitchen supplies very bad cleaned. Only the location is ok and it is a safe Hotel. But it is place where I will never come back

2 Thank Daniel S
Manager_11525, General Manager at Extended Stay America - Memphis - Germantown, responded to this review

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize for the carpet conditions and odors encountered during your stay. Your comments were reviewed by our staff and we are taking steps to ensure your experience is not repeated. Thank you for sharing your experience with us. We would love to have... More 

Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 26 August 2014

I got what I thought was a great 'last minute' rate for a two night stay in Memphis over the 4th of July weekend from priceline. Turns out to be a seriously dirty and completely unacceptable motel. Checked in and received my room key - went to the room. The bed looked as though someone has just got out of... More 

3 Thank badglfer

32 photos of this hotel

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Room/Suite (4)
Bathroom (4)
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Other (13)

Management photos: Courtesy of the property manager

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Bathroom (1)
Hotel & Grounds (2)
Room/Suite (4)
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  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Memphis - Germantown

Address: 6500 Poplar Avenue, Memphis, TN 38119 (Formerly Homestead Studio Suites)
Region: United States > Tennessee > Memphis
Price Range: $105 - $128 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Memphis - Germantown 2.5*
Number of rooms: 134
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Extended Stay, Hotels.com, Priceline, Odigeo and Travelocity so you can book your Extended Stay America - Memphis - Germantown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Homestead Studio Suites Memphis/Poplar Hotel Memphis
Homestead Suites Memphis
Homestead Memphis
Memphis Homestead Suites
Extended Stay America Memphis
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Memphis - Germantown staff and other travellers.
3 questions
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Questions? Get answers from Extended Stay America - Memphis - Germantown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms on the east side may be quieter”
 of 5 bubbles H9938MSstephenb, 18 Mar 2016 | Read review
“Deluxe suites have fold out beds for the little ones or guests. Ask for Dallas...”
 of 5 bubbles IsraSom, 10 Jan 2016 | Read review
“avoid this place period, do not stay at any extended stays at all!”
  • Mold on the bed!
  • Mold
 of 5 bubbles 2mitchc, 4 Jan 2016 | Read review
“The staff does a fantastic job of putting everyone in just the right place for each guest.”
 of 5 bubbles YES1YES, 9 Oct 2014 | Read review
“Any other property has to be better than here... No satisfactory response from management, This place is a less than single star rating and should never be seriously considered for any over night stay.”
  • Bed looked unmade, wrinkled sheets, looked someone just got up
  • dead bugs behind door in bathroom
  • Film - unknown cause in toilet - looked nasty
 of 5 bubbles badglfer, 26 Aug 2014 | Read review
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