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Our visit here was great. The customer service was very friendly and helpful. Was greeted with a smile everytime.
We had a handicapped room and had everything we needed.
The room was very clean. I would recommend this place.More
Response from Manager_11525, Manager at Extended Stay America - Memphis - GermantownResponded 20 February 2017
The team and I appreciate your feedback. I'm glad that you had an excellent stay at our hotel while being provided with great customer service and clean room accommodations. Once more, thank you for posting your review. We look forward to having you visit with...More
Staying at this place I was told half truths many times,it was very noisy and several of my valuable including a 200.00 Verizon phone were stolen.Was told to check out when I complained and inquired.Do not stay here for any reason.
Friendly and helpful staff who were professional yet still very personable and enjoyable to interact with. Everyone greeted us with a smile and a positive attitude. The room and hotel were very clean and well maintained and roomy with a very comfy and clean king...More
Thank Shannon W
Response from Manager_11525, Manager at Extended Stay America - Memphis - GermantownResponded 31 October 2016
Your feedback is important. Thank you for sharing. I am pleased to read about how well our staff assisted you and that your accommodations were to your liking so much that you would recommend our hotel. Thank you again for sharing your experience with us....More
All went well two nights of good sleep large king size beds . Room was set up for housekeeping nice clean bathrooms . No noise at night made for a good sleep big plus there . Can't say enough of the staff day and night...More
2 Thank jckflaherty
Response from Manager_11525, Manager at Extended Stay America - Memphis - GermantownResponded 10 October 2016
We appreciate you taking the time to write a review and for choosing to stay with us. It is great to see you had a relaxing and well accommodated two nights at our hotel. Thank you for choosing Extended Stay Hotels. We hope to see...More
I was expecting a little more amenities in the room, and in the dinette suites, there weren't any dishes in the room. Some of the furniture is starting to show wear and give the ruin a tired look. I read a comparison that states that...More