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My flight landed late by the time I got there it was 10:30pm I walk in and immediately smell stale cigarettes and marijuana and just a nasty odor the front desk girl was less than friendly and wasn't even there at first, I check in...More
The experience here starts and stops with Keisha, the General Manager, who apprently never sleeps. She is involved in everything and her staff follows her lead. Rooms were affordable and clean. They turned over 100 rooms the day we checked in, so the wait was...More
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Response from 00esa, Manager at Extended Stay America - Memphis - AirportResponded January 3, 2018
Thank you for the delightful review. We are thrilled to read you had a great stay with us at Extended Stay America and enjoyed all the aspects of our hotel. We appreciate you for mentioning Keisha, as she is a true asset to our team,...More
This hotel is aweful!! It is filthy, smells awful, and our room was filled with bugs. We kept killing bugs in the kitchen and bathroom area even after requesting that they spray. In addition, there was something spilled and dried on the floor between the...More
Response from 00esa, Manager at Extended Stay America - Memphis - AirportResponded August 17, 2018
Thank you for reviewing your stay. Please accept our sincere apologies for the cleanliness and odor issues you encountered in your room. We assure you that we have shared your feedback with our housekeeping team, and we’re also working on the procedures to avoid such...More
The hotel was filthy. The floors in the hallway and room looked as if they had not been vacuumed in weeks. .
There were not enough towels and once you used them you had to bring them dirty to front desk to get clean ones...More
Response from 00esa, Manager at Extended Stay America - Memphis - AirportResponded June 18, 2018
Thank you for the feedback of your stay. We are very disappointed to see that your feedback referenced the description of our hotel as "filthy". We have brought this to the attention of our housekeeping for review and action. We also apologize if our housekeeping...More
We came here to go to Graceland and stayed here. Didn’t have a good experience initially. I booked online and got a good rate, the next day got a call saying my card declined payment. Huh? We called reservations and they told me the reservation...More
Response from 00esa, Manager at Extended Stay America - Memphis - AirportResponded May 22, 2018
Thanks for being our guest. We are glad to know you had a pleasant stay with us and that our facilities and service were to your satisfaction. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and...More