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Extended Stay America - Memphis - Airport

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Traveller (20)
Room & Suite (11)
Dining (1)
Overview
  • Excellent14%
  • Very good11%
  • Average10%
  • Poor19%
  • Terrible46%
Travellers talk about
“memphis zoo”(2 reviews)
“place to stay”(3 reviews)
Free Wifi
Free Parking
Non-Smoking Hotel
Kitchenette
Pets Allowed
Wheelchair Access
Self-Serve Laundry
2 Star Hotel
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Offers from Extended Stay America - Memphis - Airport
Special Offer: Save up to 10% TODAY!
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Rooms
Apr. 29Apr. 30
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1 room, 2 adults, 0 children
Standard Room
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Reviews (94)
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31 - 35 of 90 reviews
Reviewed 24 August 2017 via mobile

Regardless of the bad reviews, we decided to give it a try. It was just as bad a everyone said. Floors were dirty throughout the halls & in the room, it hasn't been vacuumed in a while. There was little black hairs on the bed...More

1  Thank Jessie F
Response from 00esa, General Manager at Extended Stay America - Memphis - AirportResponded 25 August 2017

Jessie, please accept my sincere apologies for the cleanliness issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken with our housekeeping department. Thanks for your candid feedback, and...More

Reviewed 19 August 2017

Where to begin. The unit is not stocked. You have to beg for plates, forks, etc. for 3 people and for items like a toaster or hairdryer. The smoke-detector beeped in the hallway for our entire week long stay. We reported it repeatedly to different...More

1  Thank pickybossyp
Response from 00esa, General Manager at Extended Stay America - Memphis - AirportResponded 20 August 2017

We're sorry we provided you with inferior service and inconvenienced you. We have shared your concerns with our staff, and we are taking appropriate measures to ensure these issues are not repeated. Thank you for taking the time to bring these to our attention. We...More

Reviewed 10 August 2017

The room and, hallways and stairways were a mess. We never received housekeeping. Worst hotel I have ever stayed at. Will never use this hotel ever again!! The staff was not helpful. Awful, awful, awful!!!More

Review collected in partnership with Extended Stay
Thank kevinkN7671AE
Response from 00esa, Manager at Extended Stay America - Memphis - AirportResponded 13 October 2017

Kevin, thank you for taking the time to review your stay with us. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for...More

Reviewed 8 August 2017

This Extended Stay of America in Memphis, Tennessee on 2541 Corporate Avenue Est does not meet the examples that are listed on the website. The pictures are nice, but when you get there and see it in person, it is a different story.More

Review collected in partnership with Extended Stay
Thank James M
Response from 00esa, General Manager at Extended Stay America - Memphis - AirportResponded 10 August 2017

James, please accept my apologies for the inconveniences you experienced while here and for not meeting all of your expectations. Your comments will be shared with the appropriate team members, so we can serve you better in the future. We would like to regain your...More

Reviewed 8 August 2017

They didn't know which room was ours. When we arrived at the room number written on a post-it note, the room was left ajar. We knocked on the door and slowly opened it to find food and other things scattered throughout the room. My finance...More

Review collected in partnership with Extended Stay
1  Thank F6846BNrachaelb
Response from 00esa, General Manager at Extended Stay America - Memphis - AirportResponded 10 August 2017

Rachael, please accept my sincere apologies for the cleanliness and service issues you experienced and for the inconvenience it caused. Your concerns have been shared with our entire team and will be reviewing our guidelines to provide a better experience for every guest. Please feel...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$58 - US$166 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$58 - US$166 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (20)
Room & Suite (11)
Dining (1)
Questions & Answers
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Mick B
2 March 2017|
AnswerShow all 3 answers
Response from BUFFYG2311 | Reviewed this property |
Yes
0
Votes
Lisa L
6 September 2016|
AnswerShow all 5 answers
Response from Robert V | Reviewed this property |
It's located in a rather dark, secluded area. I would not stay there again because I didn't feel safe at night and neither did my wife.
1
Vote
Room Tips
"look at your reviews My God does anyone there care??"
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"Nothing nice."
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"Room size is good on the ground floor"
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"We were on the 3rd floor and it was blessedly quiet!"
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