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Homewood Suites Memphis - Hacks Cross

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Homewood Suites Memphis - Hacks Cross
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382 Reviews from our TripAdvisor Community

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Showing 379: English reviews
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Ames, Iowa
Reviewed 4 days ago NEW

Enjoyed stay. Was visiting out of state for soccer tournament. Very close to fields a plus. Nice sitting area outside lobby. vERY friendly breakfast staff on duty every morning. Also different breakfasts items made daily !

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Betsy B
Management response:

We appreciate your feedback about your stay at Homewood Suites by Hilton. We will be sharing your feedback with our breakfast staff as well as the rest of the hotel staff to ensure that we are striving to meet all our guest expectations. We look forward to welcoming you home again should your travels bring you through the area. Casey...

Huntsville
HOTEL’S FAVOURITE REVIEW
Reviewed 2 November 2016 via mobile

My room was on the 4th floor. Noise level was low. Large king sized bed which was very comfortable with a white duvet cover. Room was very clean. Separate rooms, kitchenette and living room area, bedroom is separated by a door and the sink vanity area is separated from the shower toilet room. Plenty of countertop space at sink along...

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Helpful?
Thank Lisa B
About Hotel's Favourite Review
HiltonsofSouthwind, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review

Dear Lisa B - It is great to see you enjoyed your stay with us. I am happy that you were pleased with everything from the room down to the complimentary breakfast. Our suites are very spacious and have much to offer our guests if traveling one night or staying an extended period of time. We will definitely look into...

Reviewed 4 days ago NEW

from the front desk to your hotel room you were treated fantastically. Betty in the kitchen cares about all of the staff and the kids fell in love with her. Tamera at the front desk was very welcoming. Hotel rooms were clean

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank B9448YIlindas
Management response:

Thank you for taking the time to let us know about your stay here at Homewood Suites by Hilton. We are delighted that you enjoyed your experience with us. We will share your feedback with Tamera and the rest of our staff. We cant wait to welcome you home again when your travels bring your through the area. Casey Thompson...

Texarkana
Reviewed 5 days ago NEW

Our stay at Homewood Suites was the best! There was trouble with our reservation, but the manager made a quick solution to our problem! The breakfast was wonderful, and Bette made us feel right at home. Will definitely stay there again❣

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank K6113DRaprilc
Management response:

Good afternoon, We are delighted to hear that your stay at Homewood Suites by Hilton was great. We are pleased we were able to solve any problems met. We will share your feedback with the team to ensure that we are meeting all out guest expectations. Have a great day! Casey Thompson Assistant General Manager

Nampa, Idaho
Reviewed 1 week ago via mobile

The lobby staff is one of a kind. Please visit Miss Bridget and Mrs Betty at the evening social. They make you feel like family. I will be back. The cleaning staff did miss servicing my room on one day of my four day stay.

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Helpful?
Thank ceisenbrandt
Management response:

We appreciate you taking the time to let us know about your experience here at Homewood Suites by Hilton Southwind. Our breakfast attendants truly are gems at our hotel. We will share your feedback with them as well as our other staff to ensure that we are all exceeding our guest expectations. We look forward to welcoming you home again...

Nashville, Tennessee
Reviewed 1 week ago

Good place to stay but might want to have breakfast somewhere else. Friendly staff and they did a great job but lacked a proper breakfast. Also need the linens for the sleeper sofa in the room it's a long walk to the front desk. Otherwise I'd give them a 10.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank E7699VRmikeyj
Management response:

Thank you for taking the time to let us know about your stay here at Homewood Suites by Hilton Southwind. Unfortunately, it seems as though we fell short of meeting your expectations and for that we apologize. We will be sharing your feedback with our staff and looking into widening our breakfast variety to accommodate all guest. We will also...

Bethany, Connecticut
Reviewed 2 weeks ago via mobile

I've been to Memphis several times in the last few months. Betty makes being away from home feel like you are home. She is absolutely incredible. One of the warmest and most genuine people I've ever met. She will welcome you like you are family. If the world was made up with people like Betty it would be a better...

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Helpful?
Thank Jim S
Management response:

Good evening, Thank you for taking the time to let us know about your stay here at Homewood Suites by Hilton Southwind. Betty, Marty, and all of our other staff really are what set us apart from other properties. We strive to make every guest "feel at home". We are delighted that we were able to do so with you....

tallahassee, United States
Reviewed 3 weeks ago

In a nice location of Memphis, staff was very polite and helpful, room was up to date, clean and well appointed. The only thing i found odd is you have to go outside to access the lobby as it is not connected to the main hotel, not really a big deal unless it is 20 degrees as it was when...

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Helpful?
Thank John W
Management response:

We appreciate you taking the time to let us know about your stay here at Homewood Suites by Hilton Southwind. Unfortunately, our property is a little different. You do have to access the guest rooms in a separate building as the lobby and lodge. We apologize for the short walk in cold temperatures. However, we are delighted to see your...

Annapolis, United States
Reviewed 3 weeks ago

The stay at this property was made even better by your number 1 employee, Betty! I think the mold must have been broken after her as you do not find her warm spirit and kindness around very often. Clone her, Clone her, Clone her. She is the epitome of Customer Service!

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
1Thank chereet2017
Management response:

Thank you for letting us know about your stay at Homewood Suites by Hilton Southwind. Ms. Betty truly is a delight. She sets the standard that we all strive to work towards when delivering great customer service. We will share your remarks with her as well as the rest of the staff to ensure that we are continuously working toward...

Sweetwater, Tennessee
Reviewed 4 weeks ago

I spend a lot of time in hotels. This hotel has become my favorite. Great and friendly staff with nice clean rooms. The folks that prepare the food are exceptional and treat everyone like family. They tell every guest how they appreciate them coming to eat. The guest get to enjoy great food each morning and evening. Great Hotel!!!

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank lonnier972
Management response:

Thank your for taking the time to let us know about your stay here at Homewood Suites by Hilton Southwind. We will be sharing your feedback with the staff to ensure that we are striving to exceed all our guest expectations. We hope you will visit us again should your travels bring you through the area. Casey Thompson Assistant General...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Multilingual Staff

Additional Information about Homewood Suites Memphis - Hacks Cross

Address: 3583 Hacks Cross Rd, Memphis, TN 38125-8803
Region: United States > Tennessee > Memphis
Price Range: $161 - $283 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites Memphis - Hacks Cross 3*
Number of rooms: 123
Reservation Options:
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Also Known As:
Homewood Suites Memphis - Hacks Cross Hotel Memphis
Homewood Suites Hacks Cross
Homewood Memphis
Memphis Homewood Suites
Hotel Style:
#20 Business Hotel in Memphis
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Questions & Answers

Here's what travellers have asked, with answers from Homewood Suites Memphis - Hacks Cross staff and other travellers.
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United States
5 months ago
over a year ago

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Questions? Get answers from Homewood Suites Memphis - Hacks Cross staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get first floor, but if you get back of hotel it is a bit of a hike to the lobby.”
 of 5 bubbles johnwH3732RS, 2 Feb 2017 | Read review
“away from stairs or elevator”
 of 5 bubbles SuzieDallas_Tx, 31 May 2016 | Read review
“I had the 4th floor, and it was fine.”
 of 5 bubbles jillienga, 14 Apr 2016 | Read review
“If noise early in the morning (4am) bothers you, ask for a room on the north side (even #'d rooms).”
 of 5 bubbles v0nyad, 11 Apr 2016 | Read review
“As I said very quiet, except for room 100, if you sleep in the bedroom area not on pull out the sounds of the door wouldn't bother you much.”
 of 5 bubbles 1200Emma, 1 Apr 2016 | Read review
5 of 5