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Homewood Suites Memphis - Hacks Cross

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Homewood Suites Memphis - Hacks Cross
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365 Reviews from our TripAdvisor Community

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Showing 362: English reviews
Southern California
1 review
Reviewed yesterday NEW

The entire staff was very professional and willing to assist. The Front Desk Clerk very positive and professional. Housekeeping very thorough room was super clean. Shuttle Drivers both were friendly and professional. My second trip within two month and I will always come back. Thank You and Warm Regards

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank constancel307
KNOXVILLE
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 days ago NEW

This hotel gives you a home away from home atmosphere. The staff will go out of their way to get whatever you need. The breakfast staff (Betty) was excellent. The hotel is less that one mile from shopping, restaurants and grocery stores.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank RODNEY B
Management response:

Good afternoon, Thank you so much for taking the time to let us know about your experience while staying at our property. We are delighted to hear these wonderful remarks. We will share your kind remarks with our staff, especially Betty. We look forward to seeing you again should your travels bring you through our area. More 

Fayetteville, North Carolina
2 reviews
Reviewed 1 week ago

Great staff & location! It's always nice to enjoy the atmosphere & area whenever we're in town. Homewood Suites Southwind always knows how to bring on southern hospitality. Ms Betty & Lorenzo are true stars!

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank ruthtS9430EN
Management response:

Good evening, Thank you for letting us know about your stay here at Homewood Suites by Hilton Memphis Southwind. We are pleased to hear that your stay was exceptional. Betty, Lorenzo, and our staff will be delighted to hear the warm remarks you have provided. We look forward to seeing you again in the future. More 

Dallas, United States
1 review
Reviewed 1 week ago

This hotel has the best staff ever! they are very welcoming and made sure they took care of every guest! My favorites were Bridget and Lorenzo! I have never received this type of hospitality at any hotel. The rooms were great but i would come back and stay just of the strength of the staff! They were awesome!

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank 879ravens
Management response:

Good afternoon, Thank you so much for taking the time to let us know about your experience while staying at our property. We are delighted to hear the positive remarks. Here at Homewood Suites by Hilton Memphis Southwind, we not only want to meet our guest expectations, we try to exceed them. We will share your kind remarks with our... More 

Huntsville
Level Contributor
90 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 4 weeks ago via mobile

My room was on the 4th floor. Noise level was low. Large king sized bed which was very comfortable with a white duvet cover. Room was very clean. Separate rooms, kitchenette and living room area, bedroom is separated by a door and the sink vanity area is separated from the shower toilet room. Plenty of countertop space at sink along... More 

Helpful?
Thank Lisa B
HiltonsofSouthwind, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review

Dear Lisa B - It is great to see you enjoyed your stay with us. I am happy that you were pleased with everything from the room down to the complimentary breakfast. Our suites are very spacious and have much to offer our guests if traveling one night or staying an extended period of time. We will definitely look into... More 

Memphis, United States
1 review
Reviewed 4 weeks ago

The staff was friendly, the rooms were clean and very accommodating. It was quiet and close to several food options. Stayed here for business one night, but would definitely stay again. Complimentary breakfast was also a plus.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Rachel M
HiltonsofSouthwind, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review

Dear Rachel M - It is always great to come to hotel with a friendly staff. I am glad you enjoyed your rooms. Yes we are located in a quiet part of East Memphis with plenty of shopping and restaurants nearby. We do hope you will definitely stay with us again. Hope to see you again soon. Best regards, Jonathan... More 

2 reviews
Reviewed 27 October 2016

Consistently receive exceptional customer service from all of the staff. From checking in to checking out and everything inbetween they never fail to make my stay exceptional. I'd highly recommend this Homewood Suites if you are planning to stay in Memphis

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Linda S
HiltonsofSouthwind, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review

Dear Linda S - I am very pleased to see you have consistently received exceptional customer service from the staff. This is what should be expected for our guests. It is great to know we are accommodating you from check-in to check-out. We also very much appreciate any and all recommendations. Please do not be a stranger and come back... More 

Lichfield, United Kingdom
1 review
Reviewed 25 October 2016

Handy location, large comfortable rooms and friendly staff. Enjoyed 6 night business stay and found plenty of restaurants and bars within a short walking distance. Minor criticism of breakfast quality is deserved but overall stay very good and would not hesitate to go back.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank andrewhM8803YB
HiltonsofSouthwind, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review

Dear andrewhM8803YB - I am glad that you enjoyed your 6 night stay with us. Our rooms are quite large and comfortable. And of course it is always great to be greeted with a friendly staff. There are many restaurants close by as you mentioned. I am sorry to hear of the breakfast quality you experienced. I would love to... More 

Little Rock, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 October 2016

Title sums it up. Room smelled strange, air conditioner did not work properly. No maintenance staff on weekends so I had to fix the air conditioner myself. It is a shame since this hotel is in such a great location.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Larry M
HiltonsofSouthwind, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review

Dear Larry M - I am sorry that you feel the quality has gone down over the last couple of years. Your comments were received through your survey and I really appreciate your response in your email. As I said, I have addressed the issue regarding the air conditioner. We do have maintenance staff on the weekend and am still... More 

Little Rock, Arkansas
1 review
Reviewed 18 October 2016

Good basic accommodations. Our unit did not have a door between living area and bedroom, but other suites at the hotel did. Wife loved the lighted mirror in the bathroom. Breakfast was ok - average for this type of hotel. Staff was polite, pleasant, and quick to respond to requests.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank joseph742
HiltonsofSouthwind, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review

Dear joseph742 - I am glad to see that you were pleased with your stay. Yes, we have several different room types with some being studios and others suites that have the separated living room. The mirrors are quite amazing. I will follow up with breakfast to see what we can do to make it better than just ok. And... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Multilingual Staff

Additional Information about Homewood Suites Memphis - Hacks Cross

Address: 3583 Hacks Cross Rd, Memphis, TN 38125-8803
Region: United States > Tennessee > Memphis
Price Range: $162 - $259 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites Memphis - Hacks Cross 3*
Number of rooms: 123
Reservation Options:
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Also Known As:
Homewood Suites Memphis - Hacks Cross Hotel Memphis
Homewood Suites Hacks Cross
Homewood Memphis
Memphis Homewood Suites
Hotel Style:
#20 Business Hotel in Memphis
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Questions & Answers

Here's what travellers have asked, with answers from Homewood Suites Memphis - Hacks Cross staff and other travellers.
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United States
2 months ago
over a year ago

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Questions? Get answers from Homewood Suites Memphis - Hacks Cross staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“away from stairs or elevator”
 of 5 bubbles SuzieDallas_Tx, 31 May 2016 | Read review
“I had the 4th floor, and it was fine.”
 of 5 bubbles jillienga, 14 Apr 2016 | Read review
“If noise early in the morning (4am) bothers you, ask for a room on the north side (even #'d rooms).”
 of 5 bubbles v0nyad, 11 Apr 2016 | Read review
“As I said very quiet, except for room 100, if you sleep in the bedroom area not on pull out the sounds of the door wouldn't bother you much.”
 of 5 bubbles 1200Emma, 1 Apr 2016 | Read review
“Hotel is very long in one direction. The farthest rooms are probably a 4 minute walk from the lobby.”
 of 5 bubbles sestevens, 27 Feb 2016 | Read review
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