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Hilton Memphis

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Hilton Memphis
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833 Reviews from our TripAdvisor Community

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Showing 825: English reviews
Tracy, California
Reviewed 2 days ago NEW

I have stayed at this Hilton several times. Location is great! Excellent service at Provisions, Breakfast and the bar! Now they have a new chef and he has opened the restaurant for dinner. Fantastic menu, you have to try the crab bisque amazing. Front check in desk always friendly and full of information.

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Helpful?
Thank Kmd2145
Ben j, Manager at Hilton Memphis, responded to this review

Dear Guest, Thank you for your continued loyalty of our hotel. We are very pleased to hear that you like our new dinner menu and got the chance to try it. Thank you for recognizing our staff for their hard work in making your stay even more memorable. We look forward to seeing you again soon. Best Wishes, Ben Joseph...

Tampa, Florida
Reviewed 2 days ago NEW

Decent hotel, beds weren't comfortable, but the executive lounge was cool. Many issues at check in and other then Jamie at the front desk, I didn't meet anyone that was helpful. Had to call for a luggage cart twice, then finally had to go down 26 flights to get it myself because they never came. Just seems they don't have...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank aharmeso
Ben j, Manager at Hilton Memphis, responded to this review

Dear Guest, Thank you for your recent review of our hotel. Please accept our apologies for the issues you encountered at check-in and for assistance with your bags. We do take guest feedback seriously and will use your comments to address these issues immediately. We hope you will give us another chance to earn your business again. Best Wishes, Ben...

Reviewed 3 days ago NEW

After a night on the town, my drunken friends and I stumbled into the lobby in the wee hours of Saturday morning; Jackie, with great intuition and perfect politeness, saw that we were in need of assistance. He brought out a wheelchair for one of my friends who found herself so drunk she was unable to walk. He saved us...

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Helpful?
Thank Wesleyswoman
Ben j, Manager at Hilton Memphis, responded to this review

Dear Guest, Thank you for your raving review of our hotel and your recognition of Jackie for his intuition and top notch hospitality service. We will be sure to recognize him in front of his peers for this kind gesture. Look forward to seeing you again in the near future. Best Wishes, Ben Joseph Hotel Manager

Joppa
Reviewed 3 days ago NEWvia mobile

Hotel was nice. The room was small, but comfortable. It was hard to keep the temperature steady and there was a great deal of condensation on the window. The staff was excellent but no real restaurant that's open for any length of time.

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Helpful?
Thank Charles B
Ben j, Manager at Hilton Memphis, responded to this review

Dear Charles, Thank you for your recent feedback about your stay. We are glad to hear that you found our staff to be excellent. I am also pleased to let you know that we do have Rooks Corner open now for dinner daily from 5:30 pm to 9:00 pm. We hope you have the opportunity to try out the new...

Chicago, Illinois
Reviewed 3 days ago NEW

My experience with this hotel is over a number of years from many overnight stays for work to team meetings and larger conferences. The lobby is has a nice coffee/breakfast/lunch fast grab open into the late evening, Provisions Market, as well as a full bar. The bar is often busy in the evening and filled with guests mingling before calling...

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Helpful?
Thank Mom2MGirls
Ben j, Manager at Hilton Memphis, responded to this review

Dear Guest, Thank you for your recent review of our hotel. We appreciate your continued loyalty and your feedback. We do take guest feedback very seriously and will look at ways to improve our service to the customer. We are happy to hear that you find our staff very friendly and helpful. We look forward to seeing you again soon....

Houston, Texas
Reviewed 4 days ago NEWvia mobile

We stopped over on a road trip as a half way mark. We stay here every time that go to see family and have stayed numerous times. Every time is great, never disappoints. While it's an older hotel, it has really comfortable beds, spotlessly clean and well situated. Right on the freeway with tons of restaurant choices. We usually have...

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Helpful?
Thank meagandale84
Ben j, Manager at Hilton Memphis, responded to this review

Dear Megan, Thank you for your raving review of our hotel and your continued loyalty. We are excited to hear that we continue to exceed your expectations when you stay with us. We look forward to your return visit the coming year as well. Best wishes, Ben Joseph

Union City, Tennessee
Reviewed 6 days ago NEW

It was convenient, but they could up their game on heat in the halls/elevators. Lunch was offered, but there wasn't enough seating for our large group to be accommodated. The bellhops were extremely nice and one even went to the next floor to fill my ice bucket.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank R5499PFlisam
Ben j, Manager at Hilton Memphis, responded to this review

Dear Guest, Thank you for your recent review of our hotel. We are glad to hear that our staff was very helpful with your needs during your stay. We look forward to your return visit soon. Best Wishes, Ben Joseph Hotel Manager

Tennessee
Reviewed 1 week ago via mobile

I stayed the first night with my husband and the second with husband and kids, so I feel like I got a well-rounded experience. The hotel has added a grab-and-go market with Starbucks Coffee, salads, and sandwiches, which means that guests have breakfast options other than the hotel restaurant. This is a great addition! This was the first time I...

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Helpful?
Thank PastorMom
Ben j, Manager at Hilton Memphis, responded to this review

Dear Guest, Thank you for your raving review of our hotel. We are so glad that we were able to exceed your expectations and you had the opportunity to use our newly renovated fitness center and our newest addition Provisions Market. We look forward to continuing to serve you in your future stays with us. Best Wishes, Ben Joseph Hotel...

Frisco, Texas
Reviewed 1 week ago

Hilton Memphis is a beautiful and strategically located hotel. I stay there whenever I'm in Memphis because it is located near great amenities. Staff is very accommodating and courteous! Clean rooms, beautiful views!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank marchetag
Ben j, Manager at Hilton Memphis, responded to this review

Dear Guest, We thank you for your continued loyalty to our hotel. We are so glad to hear that we continue to exceed your expectations. We will continue to strive very hard in maintaining these high service levels. We look forward to your return visit soon. Warm Wishes, Ben Joseph Hotel Manager

NOLA
Reviewed 1 week ago

Other guest was smoking on the hall. Window leaked. Common areas were freezing cold in January. Just nasty. Food options were minimal. Ran out of top shelf beverage. Room needed to be deep cleaned and sanitized. Internet was very sub par.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Susan L
Ben j, Manager at Hilton Memphis, responded to this review

Dear Susan, Thank you for your recent review of our hotel. We are disappointed to hear that your stay was not up to par. We do take guest feedback very seriously and will look at ways to improve our service based on that. I am happy to let you know that we have introduced new menus so now you have...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Hilton Memphis

Address: 939 Ridge Lake Blvd, Memphis, TN 38120-9407
Region: United States > Tennessee > Memphis
Price Range: $166 - $312 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Memphis 3.5*
Number of rooms: 405
Reservation Options:
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Also Known As:
Hilton Memphis Hotel Memphis
Hilton Hotel Memphis
Memphis Hilton Hotel
Hotel Style:
#23 Business Hotel in Memphis
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Memphis staff and other travellers.
16 questions
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Questions? Get answers from Hilton Memphis staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms are quite similar, choose executive level if possible.”
 of 5 bubbles Mom2MGirls, 18 Jan 2017 | Read review
“26th Floor has the Executive Lounge”
 of 5 bubbles tlee5820, 11 Jan 2017 | Read review
“Only the suites have microwaves and refrigerators. However, you can request a refrigerator, but not a microwave.”
 of 5 bubbles C8092TLmarym, 12 Nov 2016 | Read review
“Great views and location”
 of 5 bubbles P2170NZjohnn, 25 Oct 2016 | Read review
“The higher floors have a better view.”
 of 5 bubbles Tarps86, 14 Oct 2016 | Read review
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