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Hilton Memphis

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890 Reviews from our TripAdvisor Community

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Showing 882: English reviews
Selma, Alabama
Reviewed 17 May 2016

Buffet is great and well worth the price! This property does not offer concierge services on Saturday however they supplement. Staff was very friendly and overall atmosphere was good. Location was about 15 minutes from downtown. Only concern was the pillows-didn't sleep well. Too bulky.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank annieb329
Ben j, Manager at Hilton Memphis, responded to this review

Dear Annie, Thank you for your recent review of our hotel. We are happy to hear that you enjoyed the overall atmosphere in the hotel and found our staff to be very friendly and helpful. I do apologize that you were not able to use the concierge lounge on the weekend, we do have it open Sunday to Friday every...

Reviewed 17 May 2016 via mobile

Our car Club stays at this hotel every year. They are very accommodating and the facilities and staff are great. The new Bluetooth room lock didn't work but they will get those bugs worked out. The hotel sets up a secure parking area for our special cars,and provides a competitive group room rate.

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Helpful?
Thank Frank A
Ben j, Manager at Hilton Memphis, responded to this review

Dear Frank, We certainly enjoy hosting the Corvette Club group at our hotel every year. Thank you for taking the time to recognize our staff who work very hard in making sure every guest is well taken care of. We look forward to seeing you at this event again next year. Thank you. Ben Joseph Hotel Manager

Nashville, Tennessee
Reviewed 17 May 2016

We recently spent one night at this hotel. Very pleasant check-in. We had a king size room, but it was on the small side. Husband is in a wheelchair and he did not have enough room to get through doorway into the bathroom. We could have moved to a handicap accessible room, but it had double beds and that won't...

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Helpful?
Thank MaxandBoo
Ben j, Manager at Hilton Memphis, responded to this review

Dear Guest, Thank you for the great review of our hotel. We are glad that you and your husband enjoyed your time with us. We hope to welcome you again as our guest in the near future. Regards, Ben Joseph Hotel Manager

Chicago,IL
Reviewed 17 May 2016

It was an amazing experience to stay on a room "penthouse" thanks to the adorable front desk clerk, she asked me "did you ever stay on the top floor of a hotel?" I said, not yet, and voilá we got this great room, with an impressive view. Clean, quiet, a little trouble for those who can't deal with stairs, lonce...

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Helpful?
1Thank Ciganinha
Ben j, Manager at Hilton Memphis, responded to this review

Dear Guest, We are very excited to hear that you had an amazing experience with us and you were able to experience the amenities that we have to offer. We hope that you will come to visit us soon so that you can enjoy some of the best views of Memphis from our hotel. Thank you. Ben Joseph Hotel Manager

Gadsden, United States
Reviewed 13 May 2016

I think this along with one other stay, is one of the worst hotel stays that I have had. To begin with the air did not work, so I called to have it fixed. They sent someone up to work on it. It worked for about 30 minutes and went out again. My iron did not work, so I called...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
2Thank Ina M
Ben j, Manager at Hilton Memphis, responded to this review

Dear Ina, I am very sorry and disappointed that your experience with us was not very good. Please accept my sincere apologies for your A/C not working properly as well as having to wait for an iron. These are not acceptable levels of service from my team. I sincerely appreciate your comments and you bringing our failures to my attention,...

Washington, Illinois
Reviewed 12 May 2016

Room was not what we expected. My brothers room was exactly the same only with 2 beds instead of the King. We paid more then him. We also wish you had a mini fridge to keep our drinks in. The staff was wonderful

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank N5283UDmichaela
Ben j, Manager at Hilton Memphis, responded to this review

Dear Guest, Please accept my apologies for your room not meeting your expectations. I can assure that we will continue to look at ways to improve our product to meet the expectations of our guests. We are currently looking at putting mini-fridges in our guest rooms. Thank you for recognizing our staff for their hospitality towards you and your family....

Reviewed 11 May 2016 via mobile

Beautiful rooms, just wished bathroom was bigger, friendly staff, great pillows, but really...had to pay for wifi?! That's crazy...I expected at least free WiFi, I understand no continental breakfast...but WiFi charges??....Walmart has free wifi!

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Helpful?
1Thank Cortney C
Ben j, Manager at Hilton Memphis, responded to this review

Dear Cortney, I was very happy to see that you had a great time during your recent stay with us. Our staff work very hard to ensure that we provide genuine hospitality to our guests. We are thrilled that you recognized the friendliness of our staff, we love to receive these comments from our guests. We apologize regarding your WiFi,...

Colorado
Reviewed 10 May 2016

I was in Memphis for meetings and auto events which were primarily held at the Memphis Hilton and downtown on Beale St. Though I have stayed at this property in the past, I was a bit apprehensive on this visit because of past issues. I made a reservation for a room on the club level. The room was typical of...

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Helpful?
Thank Bgreenard
Brandon, Mississippi
Reviewed 10 May 2016

Enjoyed our stay at the Hilton as always. Good location. Very safe. Don't eat the breakfast buffet. Waste of money, but rooms are nice and clean. Visited Mother's Day weekend. Friendly staff and got a great advance rate.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
2Thank 291deidre
Ben j, Manager at Hilton Memphis, responded to this review

Dear Deidre, Thank you for your review of our hotel. We are glad to hear that you enjoyed your stay and found our staff to be very helpful and friendly. I do apologize that you didn't enjoy the breakfast buffet. I have shared your comments with my executive chef so that we can continue to enhance the buffet and make...

Dubai
Reviewed 10 May 2016

Spent a night at this hotel. Very old asset . Large hotel. The rooms seems more like a Hampton Inn but definitely not a Hilton. The room seem musty. Location was ok if you wanted to be nearby to airport. Its a bit of a distance from downtown. The Executive lounge was very basic. Being t better Hilton hotels

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Helpful?
2Thank ZMR
Ben j, Manager at Hilton Memphis, responded to this review

Dear Guest, I am very sorry and disappointed to hear that we didn't meet your expectations during your recent stay with us. I sincerely appreciate your comments and will definitely look at ways to improve the guest experience based on your feedback. We hope you will give us another chance if your travels bring you back to the Memphis area....

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Internet
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Hilton Memphis

Address: 939 Ridge Lake Blvd, Memphis, TN 38120-9407
Region: United States > Tennessee > Memphis
Price Range: $167 - $312 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Memphis 3.5*
Number of rooms: 405
Reservation Options:
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Also Known As:
Hilton Memphis Hotel Memphis
Hilton Hotel Memphis
Memphis Hilton Hotel
Hotel Style:
#23 Business Hotel in Memphis
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Memphis staff and other travellers.
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Questions? Get answers from Hilton Memphis staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book a higher floor room the view is great!!”
 of 5 bubbles Rhoyaldiva22, 20 Mar 2017 | Read review
“Book elsewhere.”
 of 5 bubbles cameronc553, 16 Feb 2017 | Read review
“The view from the higher floors is spectacular! One whole wall is a window!”
 of 5 bubbles sostrzycki, 2 Feb 2017 | Read review
“Higher floors probably have less "traffic"noise”
 of 5 bubbles 40KarenP40, 25 Jan 2017 | Read review
“Rooms are quite similar, choose executive level if possible.”
 of 5 bubbles Mom2MGirls, 18 Jan 2017 | Read review
5 of 5