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I stay a lot of hotels, it’s the little things that make the big impact. Upon checking in to our room today, Sharod and Kim at the front desk went above and beyond to welcome us. Personally brought us the extra breakfast coupons, that was...More
Stopped here for a one night stay. Had been here a few years ago & was impressed with the new renovation. Four Points is our usual choice if available & the Southwinds location was easy for us to find from Hwy 55. Comfortable "heavenly bed"...More
Thank Patricia K
Response from Emily K, Front Office Manager at Four Points By Sheraton Memphis-SouthwindResponded January 25, 2018
Thank you for sharing your experience with us! We are thrilled to learn that you enjoyed your stay and look forward to seeing you again the next time your travels bring you to Memphis!
Service here was no good. We stayed 3 nights and each morning found either no coffee pods, next day no cups, no sweetener etc...who wants to go downstairs first thing in the morning? Also called one evening after a LONG day to inquire if the...More
Response from Emily K, Front Office Manager at Four Points By Sheraton Memphis-SouthwindResponded May 7, 2018
On behalf of the entire staff, I would like to sincerely apologize for the issues you encountered during your stay with us. We do, however, greatly appreciate you bringing it to our attention. I assure you this was never our goal and we look forward...More
Here at a significant time, more by accident than design, but still had a good service and access to the Executive floor. Great dishes for evening snacks and for breakfast and went to the lobby restaurant for dinner on several occasions. Wonderful service every time,...More
Response from Emily K, Front Office Manager at Four Points By Sheraton Memphis-SouthwindResponded November 9, 2017
I am delighted to learn that you enjoyed your stay with us! We take great pride in serving your needs and all of your feedback is highly appreciated! Your kind comments will be shared with the rest of the team to continue to inspire them...More
I came to Memphis this past weekend to visit my dad. I stayed one night at this hotel, and it was wonderful. The staff was nice, the room was clean, and the bed was heavenly. I slept great. It was located right off the highway,...More
Response from Emily K, Front Office Manager at Four Points By Sheraton Memphis-SouthwindResponded October 15, 2017
Thank you so much for staying with us and we are thrilled that you enjoyed your stay! We also greatly appreciate you taking the time to share your experience with us, and with others, as your feedback is integral to our ability to continue to...More