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Sheraton Memphis Downtown Hotel

1,301 reviews
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Traveller (214)
Room & Suite (246)
Pool & Beach (32)
Overview
  • Excellent37%
  • Very good31%
  • Average19%
  • Poor7%
  • Terrible6%
Travellers talk about
“convention center”(111 reviews)
“memphis downtown”(52 reviews)
“beale street”(173 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
All hotel details
Offers from Sheraton Memphis Downtown Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
Jan 28Jan 29
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,301)Write a Review
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Show reviews that mention
All reviewsconvention centermemphis downtownbeale streetthe club loungetrolley busvalet parkingstarbucks coffeenice hotelbuffet breakfastvalet servicemain streetmississippi riverbassindoor poolthe room was nicehousekeeping stafffew blocks
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1 - 5 of 1,260 reviews
Reviewed 2 days ago

Nice hotel downtown Memphis, safe and affordable. It was a great stay with the softest and comfiest bed in the world! Great view of downtown Memphis! Great service, within walks of multiple bars and restaurants or just uber anywhere you wanna go!More

Thank Tyler H
Response from John W, Manager at Sheraton Memphis Downtown HotelResponded yesterday

Dear Tyler H, Thank you for the 5 star review! We pride ourselves on providing a memorable experience for all of our guests and I am so pleased to hear that we exceeded your expectations. We truly appreciate your business and look forward to another...More

Hotel's Favourite
Reviewed 25 October 2017 via mobile

Great hotel in downtown Memphis. Great location close to downtown attractions. Good room but was slightly dirty and showing age. Housekeeping needs to pay closer attention to details as it was clear that parts of the bathroom had not been cleaned it some time. Comfy...More

Thank 007mpd
Response from John W, Manager at Sheraton Memphis Downtown HotelResponded 4 November 2017

Dear 007mpd, Thank you so much for sharing your feedback. We truly appreciate your business and rest assured your concerns have been addressed with our Director of Housekeeping. We hope to have another chance to serve you again in the future! Sincerely, John W

Reviewed 2 days ago

Only maid service we got the first day was towels brought to the room. Then we got a letter that it was because of the sleet and snow that they were short handed. Then talked to a man on Friday night who had been there...More

Thank kytravellady
Response from John W, Manager at Sheraton Memphis Downtown HotelResponded yesterday

Dear Kytrvellady, Thank you for taking the time to share some of the concerns from the guests you spoke with during your stay. In the letter that you received it also stated that if you would like to have your room serviced just give us...More

Reviewed 5 days ago via mobile

My grandson is a St Jude patient. The Sheraton partners with St Jude to provide accommodations for patients and their families. We have stayed at this hotel several times over the past couple of years, and it is always a pleasant stay. The staff is...More

Thank Sharon S
Response from John W, Manager at Sheraton Memphis Downtown HotelResponded yesterday

Dear Sharon S, Thank you for the 5 star review! We love our partnership with St. Jude and appreciate you choosing us as your home away from home. We want you to know that we appreciate your business and look forward to another opportunity to...More

Reviewed 1 week ago

Have stayed at this hotel several times. Always the same problems, which shows that management does not care to fix them: 1. Room Service trays sit in the hall for 24 hours 2. Housekeeping happens late in the day, or not at all 3. Lobby...More

1  Thank JohnG36
Response from John W, Manager at Sheraton Memphis Downtown HotelResponded 6 days ago

Dear JohnG36, Thank you for sharing your review. We pride ourselves on providing a memorable experience for all of our guests and I am very disappointed to hear about your last few experiences here at our property. I have forwarded your concerns to our Director...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Restaurant
Pool
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet ( WiFi )
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Things to do
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$148 - US$270 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Luxury Hotel in Memphis
#27 Business Hotel in Memphis
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$148 - US$270 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Luxury Hotel in Memphis
#27 Business Hotel in Memphis
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (214)
Room & Suite (246)
Pool & Beach (32)
Dining (31)
Hotel & Grounds (234)
Bathroom (21)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
Lindsy K
23 July 2017|
AnswerShow all 8 answers
Response from Chatmanozz | Reviewed this property |
Only opened certain hours it's a nice pool
0
Votes
Mizzez F
27 April 2017|
AnswerShow all 9 answers
Response from | Reviewed this property |
I've had issue with the hotel not being clean. I've stayed here three times and my room has been dirty every time.
0
Votes
AB07Preston
27 March 2017|
AnswerShow all 4 answers
Response from John W | Property representative |
Hello AB07Prest - When you check-in, the system will hold funds for the amount of your room and tax and add $50.00 to that for incidentals. I always recommend using a credit card so that you don't hold up funds in your... More
1
Vote
Room Tips
"Ask for a room away from the elevators if you desire a quiet night!"
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"River/City view was pretty nice"
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"Ask for a view of the Mississippi River, which would be one of their higher floors."
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"Ask for a room that gives you a view of the Mississippi River"
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