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Sheraton Memphis Downtown Hotel

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Sheraton Memphis Downtown Hotel
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878 Reviews from our TripAdvisor Community

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Showing 847: English reviews
Aurora, CO
Level Contributor
144 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed yesterday NEW

After a very long drive, this was such a pleasant place to be. From the first person met to leaving the next morning, everyone was so friendly and helpful. The room was delightful with an amazing view. The bed was like sleeping in a cloud. So enjoyed my stay and look forward to another. Thanks.

Review collected in partnership with this hotel

Helpful?
Thank reetee50
Georgia
Level Contributor
265 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
Reviewed 4 days ago NEW via mobile

Sheraton Memphis downtown was Aprox 15 min from the airport. Nice traditional downtown hotel. My room was big and spacious . It appeared to be recently redone with all the modern amenities . I love a hotel with bedside plugs for electronic devices. Comfy beds with 4 fluffy per bed. Really nice!

Helpful?
Thank Flying4
Memphis, Tennessee
Level Contributor
8 reviews
Reviewed 6 days ago NEW

The Cross Road in the Sheraton is a wonderful place to watch the world pass by. The food served is very good and tastey. There people from all over the world dinning there.It is a culture experience. The view from the hotel is amazing and breath taking.

Helpful?
Thank jonesgloria2948
Denver, Pennsylvania
Level Contributor
8 reviews
Reviewed 1 week ago

Our room was right off the elevator which was very loud and cycled all night. One of the staff tried to charge us $5.00 for a bottle of water, that was 2.50. Breakfast was very good in the hotel but it cost as much as a dinner cost. Had to use the valet service for our car and it was... More 

Helpful?
Thank I8177RGlindar
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear I8177RGlindar, Thank you so much for your review. I'm sorry our prices were a little high for you in the restaurant. Our breakfast buffet includes all the beverages in the price which most places charge additional for coffee, juice, etc. I'm glad that you had a great experience with the staff...thank you so much for staying with us and... More 

Rochdale, United Kingdom
Level Contributor
3 reviews
Reviewed 1 week ago

Stopped at Sheraton Memphis downtown hotel,for two night staff very friendly pleasant hotel not a bad location handy for getting around . Be careful if you have room service the terms of room service are in such small print you need a magnifying glass to see it,because I couldn't see the terms I went to the front desk and asked... More 

Helpful?
Thank 272ireneb
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear 272ireneb, Thank you so much for the 4 STAR review and for staying with us. We appreciate your business and your feedback. I have forwarded this review to our Food & Beverage Director to review the pricing to ensure it is accurate with our system. Thanks for letting us know. Have a great day! Cheers, Dan More 

Largo, Florida
Level Contributor
411 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 193 helpful votes
Reviewed 1 week ago

This is a big, impersonal convention hotel. This is the opposite of the kind of place I prefer. But we were booked into this as part of a package that was convenient for us. Lobby is nice, halls are pleasantly maintained. Didn’t make it to the pool area. The room was bland but nice. It could, however, have been cleaner.... More 

Helpful?
Thank Keith B
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Keith B., I'm so sorry to read that you were forced to stay here with a tour package. We strive to be the best hotel in Memphis and although we are a very large hotel, we try our best to make everyone feel comfortable and welcome. Thanks for letting me know about the Front Desk Team as I will... More 

West Long Branch, New Jersey
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago via mobile

My family and I came to Sheraton Memphis Downtown Hotel for a 2 days stay. We went to the restaurant or whatever you would call it for something to eat. First we waited for approx 10-15 mins to be seated. There was hardly anyone there, but none of the waitresses bothered to approach us. It ended with us grabbing 3... More 

Helpful?
Thank Nabben73
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Nabben73, I am so sorry for the terrible service and food you received in the restaurant. This is just horrible. Please contact me at 901-214-3717 so I can get some more details from you. I will be sure to pass this on to our Food & Beverage team, as well as our Executive Chef so they can use this... More 

Christchurch
Level Contributor
32 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 1 week ago via mobile

We stayed 5 nights at this hotel in November before embarking the American queen cruise up the Mississippi River. The hotel is very noisy between rooms & the housekeeping is very average . The 5 nights we stayed we had a Luke warm shower. The dinning room staff were very friendly but lacked order staff would be wondering around &... More 

Helpful?
Thank sarv
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Sarv, My sincere apologies to you for the noise you experienced in the hotel. It is so annoying when other guests cannot respect the comfort of others when sharing the same "house". We do our best to control the noise when we receive the complaints and we do evict those guests who will not cooperate with us. Thank you... More 

Blackburn, United Kingdom
Level Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 2 weeks ago

We arrived at the Sheraton Memphis at 7am after a long overnight train journey from Chicago and were told that our room would not be ready until 3pm. All we wanted was a shower and a rest. We left our luggage and returned at 12:15 and a few minutes later we were told our room was ready. The room was... More 

Helpful?
Thank KarenHR
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear KarenHR, Thank you so much for the 5 STAR review. I'm so happy to read that we were able to check you in early. Many times that does not happen as we are a very busy hotel and check-out isn't until noon. I appreciate your feedback and thank you for your business. Hopefully we will see you back again... More 

memphis
Level Contributor
45 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 2 weeks ago

nice hotel easy to check in and out the hotel bar was nice the people were all nice. the rooms were roomy and setup very nice the room was dark at night and we didn't hear other rooms all workers there were very friendly

Helpful?
Thank jacksonpawn
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Jacksonpawn, WOW, thank you so much for the 5 STAR review. It means the world to us when our guests take the time to thank us for an excellent job! I can't wait to share this one with our team. Thanks for staying with us and we hope to have you back again in the future. Cheers, Dan More 

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Enjoy outstanding service in the warm, welcoming atmosphere of the Sheraton Memphis Downtown Hotel. Attached to the Memphis Cook Convention Center and located on the vintage Memphis Main Street Trolley line, we provide easy access to some of downtown’s most notable attractions. Our downtown Memphis hotel is within walking distance of numerous government and corporate offices, as well as the Riverwalk, which offers breathtaking views of the Mississippi River. Nearby are museums, sports venues, Graceland, and Beale Street, the heart of the city’s music and entertainment district.Relax in any of our 600 stylish guest rooms and suites, featuring magnificent city views. Get a great night’s sleep in a plush Sheraton Sweet Sleeper™ Bed. Upgrade to a Club Room to get Sheraton Club Lounge access, which includes complimentary breakfast and evening hors d’oeuvres.Stay in touch with the office in our business center. Or take some time for yourself with a swim in our heated indoor pool or a workout in our Sheraton Fitness center.With more than 12,000 square feet of versatile function space, the Sheraton Memphis Downtown Hotel is perfect for productive business meetings as well as elegant wedding receptions. The hotel is also connected to the Memphis Cook Convention Center, which offers more than 350,000 square feet of venues. ... more   less 

Additional Information about Sheraton Memphis Downtown Hotel

Address: 250 N Main St, Memphis, TN 38103 (Formerly Memphis Marriott Downtown)
Region: United States > Tennessee > Memphis
Price Range: $157 - $314 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Memphis Downtown Hotel 4*
Number of rooms: 600
Reservation Options:
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Also Known As:
Memphis Marriott Downtown Hotel Memphis
Marriott Memphis
Hotel Style:
#7 Luxury Hotel in Memphis
#27 Business Hotel in Memphis
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Memphis Downtown Hotel staff and other travellers.
34 questions
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Questions? Get answers from Sheraton Memphis Downtown Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All of the rooms are good. The view is good all around.”
 of 5 bubbles jonesgloria2948, 29 Nov 2016 | Read review
“No outside restaurants in area to eat...”
 of 5 bubbles scalise12, 19 Nov 2016 | Read review
“Room 1525 not near the lifts and very quiet.”
 of 5 bubbles DebsMSurrey, 12 Nov 2016 | Read review
“High floor, better views.”
 of 5 bubbles srpatrick, 1 Nov 2016 | Read review
“Higher floors and on the outside of the building would be quieter.”
 of 5 bubbles crompos, 27 Oct 2016 | Read review
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