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Sheraton Memphis Downtown Hotel

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Sheraton Memphis Downtown Hotel
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995 Reviews from our TripAdvisor Community

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Showing 962: English reviews
Missouri
Reviewed 29 May 2016

Returned yesterday (5/28), from a four night stay with my husband and daughter. The Main Street trolley is just steps away from the hotel and it takes you to all of the main points of interest. The room was clean and the staff was very friendly and accommodating. We had double beds which were comfortable and the size of the...

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Helpful?
Thank deedean
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Deedean, Thanks so much for your feedback. I'm sorry to read that you had some maintenance issues with the room. Would you mind sending me an email on who you are and what room you stayed in so I can make sure these items were fixed? My email is dputnam@sheratonmemphisdowntown.com. I don't know if you knew this or not...

Reviewed 28 May 2016 via mobile

We stayed here over Memorial weekend and had a wonderful time. There is a trolley stop right outside the back door of the hotel where you can hop on for $1 and ride to Beale St, Rendezvous, Gus' Chicken and all the other Memphis hot spots. It is also within walking distance to Bass Pro. Our room was very clean...

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1Thank gohogsgo7
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Gohogsgo7 Sounds like you had a great time in Downtown Memphis. Thanks so much for the 5 STAR rating...it doesn't get any better than that! Glad we were able to make it a memorable experience for you. If you come back, we'd love to have you stay with us again. Cheers, Dan

Reviewed 26 May 2016 via mobile

Great rooms, service and comfortable stay especially when attending a busy conference. Rooms were roomy, comfortable and clean daily especially after coming home from a busy day. Located downtown it was located close to many sites downtown. Close to the convention center and trolley.

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3Thank Francisco0217
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Francisco0217- Thank you so much for the 5 STAR rating! It is always a great to receive such positive feedback from our guests. Our team is dedicated to providing excellent service and accommodations and I'm so glad you enjoyed your stay. If you make it back to Memphis, we'll be ready for you! Cheers, Dan

Los Angeles/Tarzana
Reviewed 24 May 2016 via mobile

Nice hotel. Towel racks in the bathroom are either poorly located or non existent. Coffee pot was missing the pod holder. An example where the little things count. Parking is $32 per night. Thanks to another reviewer, I park across the street for $10. Note, for $12 you can get in and out privileges.

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2Thank Bob S
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Bob, Thank you so much for your review. And also, I did not realize that you can get in and out privileges across the street. That's great. Must be something they just started. It's a good parking alternative if you like to self-park. I agree with the towel racks, when the renovation happened, they only put a hook on...

Redmond, Washington
Reviewed 24 May 2016 via mobile

We stayed for just over night but the staff was super friendly and helpful with questions. The room was very clean and comfortable. The hotel is located about a mile from Beale street but a quick trolley or Uber will have your there in no time. The fitness room is well equipped to get your daily workout in and the...

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Thank P M
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear PM, Thank you so much for the 5 STAR review! I'm so glad you enjoyed your stay with us. And I believe we have one of the best Fitness Centers a hotel could have. I love ours and we always receive positive comments from our guests. We are looking forward to having you back in the future. Cheers, Dan

Auckland Region, New Zealand
Reviewed 23 May 2016

We were part of the American Queen cruise and this hotel was included in the package. We found the Sheraton to be modern with excellent service and great breakfast. The only problem was the toilet which didn't flush and after a phone call to front desk was corrected within 10 minutes. Although the location isn't down town the tram car...

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1Thank David M
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear David M. My sincere thank you for the 5 STAR rating! I'm so glad you enjoyed your stay with us and took the time to share your experience on Trip Advisor. We strive to be the best in town and reviews like this are very important to us. I can't wait to share with the team. I hope you...

London
Reviewed 22 May 2016

If the staff cannot sort out the cleaning of your room for 50% of your stay (despite reminders), that tells you that either the management needs reorganisation and/or the hotel is not that good and/or the hotel is not that interested in its guests. Left the room at 9.00 am and back at 6.00 pm, and the hotel room was...

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Thank GvKl
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear GvKl, I am terribly sorry for the lack of housekeeping service you received during your stay. Would you be so kind as to contact me by either call me at 901-214-3717 or email at dputnam@sheratonmemphisdowntown.com so I can look into this and speak with the Room Attendant that was responsible for cleaning your room? This is not acceptable and...

Peoria, Illinois
Reviewed 22 May 2016

The hotel staff were very polite and helpful. Rooms were clean. Early morning room service was punctual and food was terrific. (Thanks Jasmine!) Great location to catch the trolley-buses and horse drawn carriages to other downtown locations. They also offer underground parking.

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Thank trek150
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Trek150, Thank you so much for taking the time to recognize Jasmine. We are so lucky to have her on our team. I'm glad you had a great stay with us and look forward to having you back in the future should your travels bring you back to Memphis. Cheers, Dan

Newport, United Kingdom
Reviewed 21 May 2016

This hotel is situated at the end of the main street in Memphis and there is a tram stop close by which will take you to most popular places in town. The rooms are spacious and clean and the hotel standard is good in general. The restaurant was busy most meal times and difficult to secure a table. I found...

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Helpful?
Thank Vince-8619
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Vince-8619 I'm glad you had a great stay here in Memphis with us. We strive to be the BEST hotel in Memphis and our team always stands ready to welcome our guests. I appreciate your review and hope that if you come back to Memphis, we can serve you again. Have a great week. Cheers, Dan

Perth, Australia
Reviewed 19 May 2016 via mobile

Situated in downtown, we found this to be a good hotel to stay at to be out of the constant partying from Beale and surrounding streets. The city tram runs every 15 minutes for $1 per person to take you on. Also note that it is a valet only hotel. We took the risk and just used street parking which...

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Helpful?
Thank ianandemma_wa
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Ian and Emma, We get many guests who stay with us because they stayed at a hotel near Beale Street and couldn't get any sleep because of all that partying! So it is nice to be away from all that action when you're not in it! Thank you for staying with us and for doing this review. I will...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Enjoy outstanding service in the warm, welcoming atmosphere of the Sheraton Memphis Downtown Hotel. Attached to the Memphis Cook Convention Center and located on the vintage Memphis Main Street Trolley line, we provide easy access to some of downtown’s most notable attractions. Our downtown Memphis hotel is within walking distance of numerous government and corporate offices, as well as the Riverwalk, which offers breathtaking views of the Mississippi River. Nearby are museums, sports venues, Graceland, and Beale Street, the heart of the city’s music and entertainment district.Relax in any of our 600 stylish guest rooms and suites, featuring magnificent city views. Get a great night’s sleep in a plush Sheraton Sweet Sleeper™ Bed. Upgrade to a Club Room to get Sheraton Club Lounge access, which includes complimentary breakfast and evening hors d’oeuvres.Stay in touch with the office in our business center. Or take some time for yourself with a swim in our heated indoor pool or a workout in our Sheraton Fitness center.With more than 12,000 square feet of versatile function space, the Sheraton Memphis Downtown Hotel is perfect for productive business meetings as well as elegant wedding receptions. The hotel is also connected to the Memphis Cook Convention Center, which offers more than 350,000 square feet of venues. ... more   less 

Additional Information about Sheraton Memphis Downtown Hotel

Address: 250 N Main St, Memphis, TN 38103 (Formerly Memphis Marriott Downtown)
Region: United States > Tennessee > Memphis
Price Range: $189 - $404 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Memphis Downtown Hotel 4*
Number of rooms: 600
Reservation Options:
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Also Known As:
Memphis Marriott Downtown Hotel Memphis
Marriott Memphis
Hotel Style:
#7 Luxury Hotel in Memphis
#27 Business Hotel in Memphis
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Memphis Downtown Hotel staff and other travellers.
42 questions
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Questions? Get answers from Sheraton Memphis Downtown Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book early and upgrade with parking. You'll get a better view, room and the parking already on there for only a little more per night.”
 of 5 bubbles JustJamesus, 22 Mar 2017 | Read review
“Go for a higher room if you can.”
 of 5 bubbles 475andrea1, 13 Mar 2017 | Read review
“River view or floor 9 or higher”
 of 5 bubbles Cards78, 11 Mar 2017 | Read review
“higher the better, use the glass lift”
 of 5 bubbles Kevin-Vance, 1 Mar 2017 | Read review
“Was next to staff reaupply room and all you could hear was staff acting the fool and banging the wall with equipment. ”
 of 5 bubbles Y8931YKchrisb, 23 Feb 2017 | Read review
5 of 5