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Crowne Plaza Memphis East

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Crowne Plaza Memphis East
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480 Reviews from our TripAdvisor Community

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Showing 473: English reviews
Reviewed 24 July 2015

We stayed at this hotel for a youth soccer tournament in March 2015. First of all, the hotel is in a very rough looking neighborhood. I was scared once we got off the highway and pulled into the parking lot. The hotel looked OK from the outside. The lobby was nice enough so I told myself I was over-reacting to...

Thank Ilovethebeach320
Ryan R, Assistant General Manager at Crowne Plaza Memphis East, responded to this review

Ilovethebeach320, Thanks for staying and for your feedback, since all reviews and constructive criticism is appreciated. I am sorry about your experience back in March. I am saddened to read about your experience with everything from the fire alarm(s) to your breakfast experience. I know our management, guest centric focus, and product have all improved since then so I would...

Los Angeles, California
Reviewed 21 July 2015

july 16 2015 staff was great, BUT ,we were on the 8th floor and our room smelled like an old funeral palor. I was really surprised that this hotel has the "CROWN PLAZA" name on it. the hall and room doors need WORK...

Thank sistad65
Ryan R, Assistant General Manager at Crowne Plaza Memphis East, responded to this review

sistad65, Thanks for staying and for commenting on the great team we have the our hotel. My apologies for the age/ condition of the hotel. The facilities are getting a major overhaul in the form of a renovation coming this fall. Post renovation our facilities will be immaculate and will serve as the model for Crowne Plaza's 2015 and forward....

Albany, Georgia
Reviewed 15 July 2015

I was very disappointed with the condition of this Crown Plaza July 11-13 , 2015. The entire hallway on the 6th floor as well as the reserved room smelled like mildew. I heard other complaints from others. The couch in my room didn't have any linen. Called front desk who were suppose to bring up but never did after an...

Thank Kelvin G
Ryan R, Assistant General Manager at Crowne Plaza Memphis East, responded to this review

Kelvin, I am sorry about the experience you had while staying this past weekend. I was away and heard that the group presence disrupted the overall guest experience. I am hoping that the condition you described of trash in different areas is related to the groups, however, I am printing your review to discuss with our management teams, especially Housekeeping....

Reviewed 12 July 2015 via mobile

My husband surprised me with this trip. We were married in Gatlinburg & he knows how much I love Tennessee. So I had no part in picking out the hotel. Good thing because I would have not picked this one after reading the reviews. I'll be honest I was worried the whole while we drove for five hours. It didn't...

Thank Patricia P
Ryan R, Assistant General Manager at Crowne Plaza Memphis East, responded to this review

Patricia P, Thank your husband for choosing us; and thank you so much for your very kind words. I am sorry to read about your first impression with the wait at check in but glad to hear our team's personality made up for it. I appreciate your attention to details with your assessment of our property and love the mention...

Minneapolis, Minnesota
Reviewed 9 July 2015 via mobile

The service was really good, but the place was understaffed. It is not in a great part of town. The pictures make it seem nicer than it is. It's not disgusting, but there is paint peeling in our room, in the pool and hot tub, the hot tub smells like urine, the whole place smells like a cross between my...

Thank J H
Ryan R, Assistant General Manager at Crowne Plaza Memphis East, responded to this review

J H, Thanks for the kind words regarding our team, but I am saddened to read that the age of our property dampened your opinion and likeliness to return. We are undergoing a full renovation in the fall. I hope that once its complete, your family and you would consider giving us another try. With new facilities and our same...

Reviewed 9 July 2015

Had to get a hotel as missed a flight to Atlanta. Agent at the airport recommended the Crowne plaza as he said it was only hotel with very early shuttle service to airport. Well it turned out that there wasn't one even though I asked about it and the lady confirmed I could be shuttled at 5 am. We ended...

Thank Anna F
Ryan R, Assistant General Manager at Crowne Plaza Memphis East, responded to this review

Anna F, Thanks for taking the time to fill out a review on our property. We are sorry that you missed your flight and had to stay overnight in Memphis, but we were happy to have you. We do offer shuttle service to the airport between the hours of 7am - 10pm daily. Unfortunately, we cannot offer it any earlier...

Little Rock, Arkansas
Reviewed 5 July 2015

I stayed here recently on a business trip. I had no problems with the actual hotel. I see why people on here say that it is dated because it could use a little updating but for the most part, I found the hotel clean updated enough. One of the things that I did like was the hotel was very quiet...

2Thank sheasley84
Ryan R, Assistant General Manager at Crowne Plaza Memphis East, responded to this review

Sheasley84, Thanks for staying and taking the time to fill out a review. The area in which the hotel is in is actually not that bad. The rod iron fence around the property is merely a design feature that has stood for more than 20 years. We agree that shopping in the immediate area is limited, however, the hotel offers...

Reviewed 1 July 2015 via mobile

This property had been 3 different hotels in the last couple of years. This is not the safest part of town. Cars have been had their windows broken out in their parking lot my last two visits. The rooms are old looking, linens have that worn out feeling. I have "won" this property my last three trips to Memphis. I...

2Thank Eric F
Ryan R, Assistant General Manager at Crowne Plaza Memphis East, responded to this review

Eric F, I am saddened to read that you stayed multiple times and each time the property fell short of your expectations given the price paid. Regarding the property's outside area(s), we take our guest's safety and security very seriously and aren't sure what break ins you are referring to? We pride ourselves on taking extra precautions to ensure a...

Ripon, United Kingdom
Reviewed 30 June 2015

I am an IHG Rewards Club member and have stayed in Holiday Inns for over 45 years. I love'em! Crowne Plaza are, in my opinion a class above the Holiday Inn. Of course Holiday Inns come in a whole different set of levels but the lowest is always good and good value for money. So I booked the Crown Plaza...

Thank evo6
IHGCare, Guest Relations Manager at Crowne Plaza Memphis East, responded to this review

Dear evo63, Thank you for writing a review about your recent stay with us. I certainly appreciate you taking the time to bring your concerns to our attention. We are always happy to provide a consistently clean, comfortable, and courteous place for our guests. However, please accept our sincere apologies if your stay was negatively affected due to the condition...

Reviewed 27 June 2015 via mobile

Booked this hotel on hotels.com and by the pictures and location and price we thought this would be a good hotel. While the lobby is nice, the rest of the hotel is not. It smells of some cheap awful deodorizer throughout, the room we had was not very clean. Dust all over everything, the bathtub/shower tiles were dirty and the...

Thank Jt81381
CPMemphisEast, General Manager at Crowne Plaza Memphis East, responded to this review

It is always disappointing to learn when a valued guest leaves feeling their expectations were not met. We’d like to apologize for any inconveniences that you may have experienced during your stay. Guests are strongly encouraged to alert management whenever there is a concern so that we may have the opportunity to address and rectify any issues at that time....

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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Crowne Plaza Memphis East! As we embark on our multi-million dollar renovation to transform into the newest member of the Crowne Plaza family of hotels, we appreciate your patience and understanding. Our 319 room hotel is centrally located in the Thousand Oaks Business Center off I240 at exit 18, Perkins Road. Memphis International Airport (MEM) is a short 10 minute drive from the hotel. Business travelers can benefit from the proximity of our hotel to many nearby companies including Fedex, International Paper, Medtronic and the University of Memphis. Our 100% non smoking hotel offers easy access to many Memphis attractions including the Memphis Zoo, Fedex Forum, Beale Street, the National Civil Rights Museum and, of course, Graceland, the "Home of Elvis Presley". Tunica casinos are just a short drive away. Our guests enjoy such amenities as our indoor and outdoor pool, extensive fitness center, guest laundry and accessible event space including our Cotillion Ballroom. Start the day off with breakfast in our restaurant and after a day of business or sightseeing, relax in the Blue Shoe Bar and Grill with your favorite beverage and a light snack. The Blue Shoe also offers a full dinner menu. If you prefer to go out to dinner, the hotel offers shuttle service within a 5 mile radius until 10pm. We look forward to welcoming you to the Crowne Plaza Memphis East! ... more   less 

Additional Information about Crowne Plaza Memphis East

Address: 2625 Thousand Oaks Boulevard, Memphis, TN 38118 (Formerly Hotel Memphis)
Region: United States > Tennessee > Memphis
Price Range: $147 - $233 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Memphis East 3.5*
Number of rooms: 316
Reservation Options:
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Also Known As:
Memphis Marriott East Hotel Memphis
Marriott Memphis
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Memphis East staff and other travellers.
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Questions? Get answers from Crowne Plaza Memphis East staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for the updated room when you book!”
 of 5 bubbles MeagS2012, 23 Oct 2016 | Read review
“Inquiry about groups/organization staying while you are there.”
 of 5 bubbles dang399, 21 Jul 2016 | Read review
“Different hotel”
 of 5 bubbles bluebear35, 19 Jul 2016 | Read review
“At this time, none of the rooms are renovated so there is not a good one to choose from.”
 of 5 bubbles USShredder, 3 Jun 2016 | Read review
“Don't go there”
 of 5 bubbles IOWNat, 30 Apr 2016 | Read review
5 of 5