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Crowne Plaza Memphis East

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Crowne Plaza Memphis East
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483 Reviews from our TripAdvisor Community

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Showing 476: English reviews
Melbourne, Australia
Reviewed 26 May 2015

The hotel itself is fantastic - location, however, was well away from the action. It cost us about $35 ($40 plus tip) one way to get to Beale St. This hotel is really designed for people who are here on business trip. If you are coming to Memphis on business or as a quick lay over - then this hotel...

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Helpful?
Thank Jarrod-Casey
CPMemphisEast, General Manager at Crowne Plaza Memphis East, responded to this review

Thank you for referring to the Crowne Plaza Memphis East Hotel as fantastic. We’re so glad you had such a great stay with us. While we appreciate your opinion, our hotel is commonly enjoyed by both business travelers as well as families traveling on vacation. We encourage our guests to review our Local Area Guide on our website where they...

Reviewed 26 May 2015 via mobile

Great property, elaborate bar... Being renovated soon for a dashing look! The Duty Manager to the bar tenders have a great attitude towards the customers. Kesha & Raquel to be specific. And hot breakfast is free...

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Thank Aniruddha J
CPMemphisEast, General Manager at Crowne Plaza Memphis East, responded to this review

Thank you for your great review of the Crowne Plaza Memphis East Hotel and for your compliments not only our hotel but our bar area and the staff that you have so graciously named. We’re excited about our renovations too and hope you’ll be back to experience them along with us.

Holland, Michigan, United States
Reviewed 26 May 2015

We chose this hotel because it was close to Graceland when we stopped for a visit. It is a very large hotel showing some age and wear but most importantly the beds were great! Front desk personnel were nice if not terribly efficient. The breakfast buffet was very good and plentiful. For the price and location it was very satisfactory.

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Thank Jan T
CPMemphisEast, General Manager at Crowne Plaza Memphis East, responded to this review

We’re glad to hear that you found the Crowne Plaza Memphis East Hotel to be very satisfactory for the cost on your recent trip to Graceland and that you enjoyed our breakfast buffet and comfortable bedding. Currently we are in the process of updating our hotel and hope that you’ll be back to experience our refreshed look on your next...

Wisconsin Rapids, Wisconsin
Reviewed 24 May 2015 via mobile

Pros: Room was very comfortable. Complimentary breakfast was terrific! Very nicely done. Nice pool and hot tub. We did have minor issue with room that was handled at check out very courteously. Hotel staff very friendly--great recommendations and very welcoming. Cons: We had requested blankets and pillows for pull-out couch that were never delivered Sign in bathroom offered complimentary toiletries--needed...

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Thank Andrea G
CPMemphisEast, General Manager at Crowne Plaza Memphis East, responded to this review

Nothing could please us more here at the Crowne Plaza Memphis East Hotel than to know a guest had a very comfortable stay with us. We appreciate your compliments on our complimentary breakfast as well as our swimming pool and hot tub facilities. We are disappointed to learn we may have fallen short of your expectations in some areas and...

Albuquerque, New Mexico
Reviewed 19 May 2015

When we arrived there was a line at the front desk at about 3 pm. When I slowly got to the front the assistant manager that was helping me walked away to help the other front desk person. Very slow. We ate at the restaurant. Terribly slow service, including taking my credit card to the front desk for approval. It...

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2Thank Travel_guy815
CPMemphisEast, General Manager at Crowne Plaza Memphis East, responded to this review

All reviews whether positive or otherwise are appreciated as it helps us to better focus on areas of our hotel a guest may feel needs to be further addressed. To learn that we have not fully met a guest’s expectations is disheartening. We’d like to assure you that our hotel and property are secure and safe and although we appreciate...

Fort Worth, Texas
Reviewed 17 May 2015

The entryway and foyer are pretty deceiving. Walking into the hotel you think you are coming into a really nice place, but that soon changes when you get into the room. The rooms are pretty outdated and there are no fans in the bathroom, so showers have a tendency of steaming the whole room up. Our TV did not work,...

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1Thank kseis
CPMemphisEast, General Manager at Crowne Plaza Memphis East, responded to this review

While we appreciate that you found our entry way and foyer to be pleasing, we are disappointed to learn that we have fallen short of your expectations in other areas. Currently our hotel is in the process of being updated and refreshed so that we may offer our guests the best in accommodations. We would like to apologize for any...

Dayton
Reviewed 16 May 2015

You can tell that this was once a beautiful hotel. But that's not the case now. It's tired and being renovated. Its also not in a great part of town. There is a wrought iron fence that's about 10' high that surrounds the property and if you get into town late, you have to buzz yourself into the parking lot...

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Thank MWtravelinfool
CPMemphisEast, General Manager at Crowne Plaza Memphis East, responded to this review

Thank you for your acknowledgement of our front desk staff and their service. We’d like to assure you that we do in fact care very much about our facilities and this is why the renovation is underway. We understand that any unfamiliar city area can be uneasy for any guest traveling away from home. Our parking facility and grounds are...

Starkville, Mississippi, United States
Reviewed 13 May 2015

The hotel is not close to any main streets but not far away to I-280, either, which is a good balance for the location. 15 minutes drive to the downtown is not bad at all, and you don't need to pay for the parking in the hotel. Staff are also very friendly. I also love the small garden in the...

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Thank Sodaorchid
CPMemphisEast, General Manager at Crowne Plaza Memphis East, responded to this review

Thank you for your review of the Crowne Plaza Memphis East Hotel. We’re glad you loved our garden area and also that you found our location to downtown and the main roads to be so convenient for your needs during your stay. We hope the next time you travel to the area you’ll be back to see us again.

Monterey Park, California
Reviewed 11 May 2015

the hotel needs some upgrades to be crown plaza status. the pool area was lacking and the Jacuzzi jets were disappointing. overall the staff was great. but bar was extremely slow. the best thing about the hotel are the beds. its definitely not pricy and worth it to be only 15 mins drive to downtown. if your not looking for...

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Thank Kristly T
CPMemphisEast, General Manager at Crowne Plaza Memphis East, responded to this review

We appreciate your review and reference to the Crowne Plaza Memphis East Hotel as affordable and convenient too. Thank you for your compliments to our staff and our comfortable bedding. Currently we are in the process of updating our facilities so that we may offer our guests the best in accommodations and we hope that you will return in the...

Melbourne, Australia
Reviewed 6 May 2015 via mobile

Just a one night stay on this occasion. Reception was friendly and welcoming by Keisha, perhaps particularly so for a IHG platinum member. My first room was on the 9th Floor which has obviously been renovated recently and retained the 60's or 70's style. The carpet must have been steam cleaned recently and there was an almost choking damp smell...

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1Thank H L
CPMemphisEast, General Manager at Crowne Plaza Memphis East, responded to this review

We’re happy to hear that you found your accommodations here at the Crowne Plaza Memphis East Hotel to be so comfortable and quiet and that our newly redone bathroom was perfect. Please accept our apology if our housekeeping staff had recently cleaned the carpets and you found them to still be damp. Although disturbing our guests is never what we...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Crowne Plaza Memphis East! As we embark on our multi-million dollar renovation to transform into the newest member of the Crowne Plaza family of hotels, we appreciate your patience and understanding. Our 319 room hotel is centrally located in the Thousand Oaks Business Center off I240 at exit 18, Perkins Road. Memphis International Airport (MEM) is a short 10 minute drive from the hotel. Business travelers can benefit from the proximity of our hotel to many nearby companies including Fedex, International Paper, Medtronic and the University of Memphis. Our 100% non smoking hotel offers easy access to many Memphis attractions including the Memphis Zoo, Fedex Forum, Beale Street, the National Civil Rights Museum and, of course, Graceland, the "Home of Elvis Presley". Tunica casinos are just a short drive away. Our guests enjoy such amenities as our indoor and outdoor pool, extensive fitness center, guest laundry and accessible event space including our Cotillion Ballroom. Start the day off with breakfast in our restaurant and after a day of business or sightseeing, relax in the Blue Shoe Bar and Grill with your favorite beverage and a light snack. The Blue Shoe also offers a full dinner menu. If you prefer to go out to dinner, the hotel offers shuttle service within a 5 mile radius until 10pm. We look forward to welcoming you to the Crowne Plaza Memphis East! ... more   less 

Additional Information about Crowne Plaza Memphis East

Address: 2625 Thousand Oaks Boulevard, Memphis, TN 38118 (Formerly Hotel Memphis)
Region: United States > Tennessee > Memphis
Price Range: $155 - $251 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Memphis East 3.5*
Number of rooms: 316
Reservation Options:
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Also Known As:
Memphis Marriott East Hotel Memphis
Marriott Memphis
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Memphis East staff and other travellers.
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Questions? Get answers from Crowne Plaza Memphis East staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for the updated room when you book!”
 of 5 bubbles MeagS2012, 23 Oct 2016 | Read review
“Inquiry about groups/organization staying while you are there.”
 of 5 bubbles dang399, 21 Jul 2016 | Read review
“Different hotel”
 of 5 bubbles bluebear35, 19 Jul 2016 | Read review
“At this time, none of the rooms are renovated so there is not a good one to choose from.”
 of 5 bubbles USShredder, 3 Jun 2016 | Read review
“Don't go there”
 of 5 bubbles IOWNat, 30 Apr 2016 | Read review
5 of 5