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Crowne Plaza Memphis East

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490 Reviews from our TripAdvisor Community

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Showing 483: English reviews
Santa Fe, New Mexico
Reviewed 1 January 2016

This is a fine, large property that has seen better days and will hopefully see them again in the near future. The hotel is not up to the standards of a Crowne Plaza and I do not know how long it has been operated as one. The room was nicely furnished and clean, but the hallway smelled like dirty carpet...

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1Thank Lysandra14
inndeep, General Manager at Crowne Plaza Memphis East, responded to this review

Thank you very much for your review of our hotel. I am glad that you found the hotel to be nicely furnished and clean and we're glad that you enjoyed the breakfast. We are scheduled for a full renovation in the coming months so stay tuned for an updated product! We hope to see you again when you return to...

Paragould, Arkansas
Reviewed 31 December 2015

At this CP location I see a lot of potential down the road as they take an older former Marriott property and transform it to a nicer IHG property. I will first share the good points. At the top of the list must be the staff. I found the staff to be friendly and helpful. A special shout-out to Mahogany...

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1Thank ArkansasMinister
Kimberly R, Manager at Crowne Plaza Memphis East, responded to this review

Good Evening ArkansasMinister, We are delighted that you enjoyed your stay while you were here with us. We strive to give a great level of service with each and every guest. Please think of us again when your travels bring you back to Memphis.

Enfield, CT
Reviewed 22 December 2015

I needed an affordable hotel where I was sent to do a business training. I lucked out big time with the Crowne Plaza on Thousand Oaks Blvd. This use to be a Marriott where I stayed before and I was concerned about the ownership change and how good it would be. I was NOT disappointed in the least bit. The...

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Helpful?
Thank Bill C
Kimberly R, Manager at Crowne Plaza Memphis East, responded to this review

Greetings Bill C, Thank you for your feedback from your stay in December. We are pleased that you enjoyed your stay and hope you will visit us again.

El Paso, Texas
Reviewed 18 December 2015 via mobile

Pros: Great free breakfast buffet with hot and cold options, very comfortable bed, nice complimentary toiletries, lobby is pretty, decent business center with computers and copier, free wifi, polite front desk staff, decent location Cons: Terrible odor in hallways as soon as you depart elevator on floors above lobby, musty odor in room (4th floor room), lights in bathroom weak...

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Helpful?
Thank Deb W
IHGCare, Guest Relations Manager at Crowne Plaza Memphis East, responded to this review

Dear Deb W, Thank you very much for taking the time to share your thoughts and comments about your stay with us. We are glad to hear that you found our buffet breakfast to be great and our beds to be very comfortable. On the other hand, we would like to apologize for falling short of your expectations regarding our...

Indianapolis, Indiana
Reviewed 15 December 2015

It is my understanding that the hotel is undergoing some renovations. Unfortunately, we did not receive a renovated room. Similar to the No1SoccerDad reviewer, we stayed at this hotel for a soccer tournament. Our room was on the 2nd floor. The sheets and bathroom seemed clean enough. But, there was stain on my daughter's comforter that we just threw on...

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Helpful?
Thank ACINDY
Kimberly R, Manager at Crowne Plaza Memphis East, responded to this review

ACINDY, Thank you for your review of the hotel. I do want to extend my most sincere apologies for your stay with us in December. We have several soccer teams to stay with us throughout the year and we want to ensure that everyone has a great experience. We have been working very hard and putting our best foot forward...

Cincinnati, Ohio
Reviewed 14 December 2015

**** SOCCER/SPORTS TEAMS STAY AWAY **** This hotel will gladly take your money, but they put a TON of restrictions on your stay! Plus, you are treated like a second class citizens because they will only locate you on the 2nd and 3rd floors. These rooms are in HORRIBLE condition! I specifically requested a higher floor and they would not...

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1Thank No1SoccerDad
IHGCare, Guest Relations Manager at Crowne Plaza Memphis East, responded to this review

Dear No1SoccerDad, Thank you for taking the time to express your thoughts and concerns regarding our hotel. It is regrettable that some aspects of our property did not live up to your expectations. Please allow me to follow-up on these concerns mentioned on your review. I have sent you a private message in an effort to obtain additional information. I...

Nashville, Tennessee
Reviewed 5 December 2015 via mobile

Ok hotel, good size room and comfortable bed. However, old, need renovation. In the rooms you can hear the guests next door as if they are in the room with you, which is really very bad and not convenient at all, also you hear noises from the corridors. Breakfast is ok.

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Thank Ashraf H
Ryan R, Assistant General Manager at Crowne Plaza Memphis East, responded to this review

Ashraf H, Thanks for staying and for your honest review of the hotel. Agreed, that the hotel is in need of renovation, which is currently underway. Please stay tuned to our website for news and updates on completion. My sincerest apologies that you felt the noise level between rooms was discomforting. During renovation, the doors will get new sweeps which...

Greenville, Mississippi
Reviewed 15 November 2015

The hotel has an easy central location in the city. The complementary breakfast was better than some restaurants. Beds are not too bad because the pillows make up for them. Check-in was a little slow.

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Thank GRMill
IHGCare, Guest Relations Manager at Crowne Plaza Memphis East, responded to this review

Dear GRMill, I appreciate you taking the time to comment about your recent stay at our hotel. We are pleased to read that you have regarded our hotel location to be convenient and complimentary breakfast to be great. On the other hand, please accept our sincere apology for the slow check-in. Thank you for bringing this into our attention as...

Reviewed 18 October 2015 via mobile

We booked the Crowne Plaza Memphis East because it was only one night and we gambled using Hotwire's Secret Hotel. So we got a great rate. My wife and I have stayed at Crowne Plaza's in the past and we've never liked them. It seems that every Crowne Plaza is rundown. So we weren't expecting anything great. Lobby is decent...

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1Thank AARON W
Ryan R, Assistant General Manager at Crowne Plaza Memphis East, responded to this review

Aaron W, We appreciate your business and your feedback. We are currently undergoing renovation to address the property's age. New drywall and carpeting will address what you described in the halls. For your comments on cleanliness, my sincerest apologies. I have spoken to our Exec. Housekeeper and she has addressed the housekeeper that cleaned, and supervisor that inspected, your 6th...

A TripAdvisor Member
Level Contributor
11 reviews
3 hotel reviews
Reviewed 17 October 2015 via mobile

Got a room on the 3rd floor. The smell in the hallway was so bad I couldn't even go into the room (It smelled like roach spray). So I went downstair to ask for a different floor. I got a room in the 6th floor. The smell is still there but a little more tolerable. I just have to tell...

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Thank A TripAdvisor Member
Ryan R, Assistant General Manager at Crowne Plaza Memphis East, responded to this review

TA Member, We appreciate your business and your feedback. Sometimes, there is an odor that smells of stagnant air, a staleness of sorts on certain floors, this is not the case on our third floor. If you smelled anything it would be the mountain mist spray that is used when we vacuum the halls. Hardly roach spray. And, the 6th...

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Crowne Plaza Memphis East! As we embark on our multi-million dollar renovation to transform into the newest member of the Crowne Plaza family of hotels, we appreciate your patience and understanding. Our 319 room hotel is centrally located in the Thousand Oaks Business Center off I240 at exit 18, Perkins Road. Memphis International Airport (MEM) is a short 10 minute drive from the hotel. Business travelers can benefit from the proximity of our hotel to many nearby companies including Fedex, International Paper, Medtronic and the University of Memphis. Our 100% non smoking hotel offers easy access to many Memphis attractions including the Memphis Zoo, Fedex Forum, Beale Street, the National Civil Rights Museum and, of course, Graceland, the "Home of Elvis Presley". Tunica casinos are just a short drive away. Our guests enjoy such amenities as our indoor and outdoor pool, extensive fitness center, guest laundry and accessible event space including our Cotillion Ballroom. Start the day off with breakfast in our restaurant and after a day of business or sightseeing, relax in the Blue Shoe Bar and Grill with your favorite beverage and a light snack. The Blue Shoe also offers a full dinner menu. If you prefer to go out to dinner, the hotel offers shuttle service within a 5 mile radius until 10pm. We look forward to welcoming you to the Crowne Plaza Memphis East! ... more   less 

Additional Information about Crowne Plaza Memphis East

Address: 2625 Thousand Oaks Boulevard, Memphis, TN 38118 (Formerly Hotel Memphis)
Region: United States > Tennessee > Memphis
Price Range: $155 - $287 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Memphis East 3.5*
Number of rooms: 316
Reservation Options:
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Also Known As:
Memphis Marriott East Hotel Memphis
Marriott Memphis
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Memphis East staff and other travellers.
7 questions
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Questions? Get answers from Crowne Plaza Memphis East staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for the updated room when you book!”
MeagS2012, 23 Oct 2016 | Read review
“Inquiry about groups/organization staying while you are there.”
dang399, 21 Jul 2016 | Read review
“Different hotel”
bluebear35, 19 Jul 2016 | Read review
“At this time, none of the rooms are renovated so there is not a good one to choose from.”
USShredder, 3 Jun 2016 | Read review
“Don't go there”
IOWNat, 30 Apr 2016 | Read review
5 of 5