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DoubleTree by Hilton Memphis Downtown

1,949 reviews
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Traveller (296)
Room & Suite (190)
Dining (18)
Overview
  • Excellent27%
  • Very good35%
  • Average22%
  • Poor10%
  • Terrible6%
Travellers talk about
“tgi fridays”(162 reviews)
“double tree”(103 reviews)
“great location”(280 reviews)
Free Wifi
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.5 Star Hotel
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Offers from DoubleTree by Hilton Memphis Downtown
Special Offer: Double Points, Every Stay
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Rooms
Mar. 4Mar. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,949)Write a Review
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Show reviews that mention
All reviewstgi fridaysdouble treegreat locationbeale streetvalet parkingwarm cookiesautozone parkbaseball stadiumtwo blocksmemphis redbirdswithin walking distancevalet servicefedex forumcorner roomper daychecking inmain street
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21 - 25 of 1,907 reviews
Reviewed 9 January 2018

Hotel was adequate but not anything exceptional. There was very little energy and staff did not seem interested in taking the extra step to make guests comfortable. Location was fine but downtown Memphis was surprisingly quiet at night and on the weekend.More

Review collected in partnership with DoubleTree by Hilton
1  Thank DEBurns
Response from Candace B, Manager at DoubleTree by Hilton Memphis DowntownResponded 11 January 2018

Thank you for sharing your experience. I'm disappointed that we did not exceed your expectations. I will be sure to share this with our team as hospitality and satisfaction is our 100% focus. We hope that you will give us another chance in the near...More

Reviewed 5 January 2018

This hotel is comparable to a motel 6. I'm not sure what happened to the double tree brand but they have gone down the pooper, way way down. It was freezing outside so it only makes sense for our AC to be on in the...More

1  Thank Atalanta8
Response from Candace B, Manager at DoubleTree by Hilton Memphis DowntownResponded 9 January 2018

We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we will address the issues you mentioned. We try to make each guest experience a great one at our hotel as your satisfaction...More

Reviewed 5 January 2018

Had a great stay..down town is a great location. Staff were very friendly.. Great breakfast and dinner. Would stay there again. The hotel is located close to everything downtown... walking distance to Beale st.

Review collected in partnership with DoubleTree by Hilton
Thank Brian W
Response from Candace B, Manager at DoubleTree by Hilton Memphis DowntownResponded 9 January 2018

Thank you so much for your very kind words regarding your stay. We look forward to welcoming you back the next time you are in Memphis!

Reviewed 3 January 2018

Outdated rooms. The lobby was freezing the whole time we were there. And restaurant in hotel absolutely horrible service! No complimentary breakfast. In fact the want you to pay $13/head and it is not good. Only thing they have going is valet and front desk...More

Review collected in partnership with DoubleTree by Hilton
Thank Monica B
Response from Candace B, Manager at DoubleTree by Hilton Memphis DowntownResponded 4 January 2018

Thank you for taking time to provide your feedback on your recent stay. We sincerely apologize that were unable to provide the level of accommodations you so greatly deserved. Your feedback will be shared within our organization to help improve every guest experience. Thank you...More

Reviewed 3 January 2018

Every employee we talked with was friendly. The bartender in Fridays, the people at the front desk, the housekeeping staff - all friendly and all helpful. Probably the nicest people we've ever met working in a hotel or motel. The room was clean, bed comfortable,...More

Thank Johnny D
Response from Candace B, Manager at DoubleTree by Hilton Memphis DowntownResponded 3 January 2018

Thank you for the wonderful comments. I will be happy to share this with our team. I'm glad you enjoyed your accommodations and service. We hope to see you in the near future. Thank you for your business!

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About
Amenities
Top amenities
Restaurant
Pool
Room Service
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$141 - US$293 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#26 Business Hotel in Memphis
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$141 - US$293 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#26 Business Hotel in Memphis
Room types
Suites, Non-Smoking Rooms
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Traveller (296)
Room & Suite (190)
Dining (18)
Pool & Beach (13)
Amenities (28)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Tiffany L
18 January 2018|
AnswerShow all 7 answers
Response from Candace B | Property representative |
Good Evening, Thank you for your inquiry. The FedEx Forum is a 10 minute walk from the hotel. Many of our guests walk to the FedEx Forum day and night. However, it's based on your preference if you feel comfortable walking... More
0
Votes
Aidan M
17 September 2017|
AnswerShow all 5 answers
Response from Candace B | Property representative |
Good Evening, Thank you for your inquiry regarding limousine services. Limousine services prices can range from $100-200 USD one way. We would be happy to assist you with this matter. Please contact our hotel direct for... More
0
Votes
7Humps
15 September 2017|
AnswerShow all 4 answers
Response from Candace B | Property representative |
Dear 7Humps, Thank you for your inquiry. Unfortunately, our hotel does not offer shuttle service. However, our valet department would be happy to assist you with scheduling transportation.Please feel free to contact our... More
0
Votes
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Room Tips
"Try to stay in the upper rooms"
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"Check the room before accepting it"
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"Call ahead - the staff is very accommodating"
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"Stay away from elevators and ask for free bottle water"
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