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DoubleTree by Hilton Memphis Downtown

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1,681 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Memphis Downtown
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Showing 1,646: English reviews
Chicago, Illinois
Reviewed 3 weeks ago via mobile

My daughter and I stayed at this hotel, and chose it for it's super-close location to the FedEx Forum. We were in town for a concert there. It was only about a 5-minutes walk one way from the hotel to the forum. Checkin was quick, and the two ladies at the desk were very nice and welcoming to us. Unfortunate...

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Helpful?
Thank MKEPanther4
Candace B, Manager at DoubleTree by Hilton Memphis Downtown, responded to this review

We are so sorry to hear you were disappointed with our guestroom appointment during your recent visit. We strive to provide quality service and accommodations to each of our guests and we will use your comments as we continually evolve to best meet this standard. Thank you once again for your feedback.

Aberdeen, United Kingdom
Reviewed 3 weeks ago via mobile

We arrived in Memphis having spent the previous five nights in the Doubletree in Nashville. What a completely different experience. Check-in was okay, no real dramas, but the staff were not particularly cheerful. They were missing the southern welcome that others have spoken about. We had a room on the tenth floor, which was absolutely fine. Again, as others have...

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Helpful?
Thank Graley
Candace B, Manager at DoubleTree by Hilton Memphis Downtown, responded to this review

Thank you for taking the time to share your comments about your recent stay at our hotel. We are so sorry to hear that you were disappointed with our customer service and accommodations. We strive to provide exceptional service to each of our guests. However, per your comments you were not been provided with the quality customer service you so...

Rockford, United States
Reviewed 3 weeks ago

Overall good hotel, I have been in better but I have also been in worse! Clean, courteous staff, great location but rooms are getting to the point of needing a remodel. We were there to see the city so didn't mind having older room. Very good experience but not good enough to give 5 stars!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 52aarond
Candace B, Manager at DoubleTree by Hilton Memphis Downtown, responded to this review

Thank you for sharing your experience. I'm disappointed that we did not exceed your expectations. Your comments will not be taken lightly and will be shared with our team to help evolve our guest experience. Thank you once again for your feedback.

Sevierville, Tennessee
Reviewed 3 weeks ago via mobile

Hotel is in a great location for food an entertainment. Many good restaurants with in walking distance. Whole strip of bars an shops. Room was clean an spacious. No continental breakfast, but you can buy one. Staff friendly.

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Helpful?
Thank Yfz45067
Candace B, Manager at DoubleTree by Hilton Memphis Downtown, responded to this review

Thank you for sharing your comments about your stay. We really appreciate your business!

Austin, Texas
Reviewed 3 weeks ago via mobile

Overall was a nice stay. Room was clean, had mixture of new and old furnishings. Bed was comfortable. A/C didn't seem to work so room was a little warmer than I like. Hotel staff was great and it's location was within walking distance of great restaurants. I would stay here again.

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Helpful?
Thank AustinBizTraveler
Candace B, Manager at DoubleTree by Hilton Memphis Downtown, responded to this review

Thank you for sharing your experience. I'm disappointed that we did not exceed your expectations. I will be sure to share this with our team as hospitality and satisfaction is our 100% focus. We hope that you will give us another chance in the near future to make it right. Thank you.

Phoenix, Arizona
Reviewed 3 weeks ago via mobile

Latfy goes above and beyond. He is awesome at customer service. I appreciate the great customer service and you definitely get that here. The area is perfect and the rooms are clean. I would recommend this hotel

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Helpful?
Thank Jillycal
Candace B, Manager at DoubleTree by Hilton Memphis Downtown, responded to this review

Thank you for the great comments on your stay! The hotel team will be excited to hear that you enjoyed your time with us. We look forward to your next visit.

Reviewed 3 weeks ago

The foyer is magnificent. Attached TGI Fridays - handy for breakfast as most places open late in Memphis. Rooms large and bathroom was wonderful - separate bath and shower. Beds very clean and comfortable. Room a little dusty.

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Helpful?
Thank Michael B
Candace B, Manager at DoubleTree by Hilton Memphis Downtown, responded to this review

Thank you for taking the time to share your thoughts regarding the cleanliness of your room. We appreciate you bringing it to our attention. We will share your message appropriately within the organization. Thank you once again for all of your feedback.

Oakville, Missouri
Reviewed 4 weeks ago

Celebrated my birthday and had a great experience at doubletree Everyone was so friendly and very helpful. Will definitely be back. Was a short stay but had a great time from check in to checkout. Great location to everything

Review collected in partnership with DoubleTree by Hilton
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Thank AmySpielman95
Candace B, Manager at DoubleTree by Hilton Memphis Downtown, responded to this review

Thank you for sharing your comments about your stay. We really appreciate your business! Come again soon.

Nashville, Tennessee
Reviewed 4 weeks ago

Perfect location for visiting Beale Street, The Peabody, Rendezvous. All within walking distance (short walk) as well as the Fed Ex Center. Room was clean, staff friendly and helpful. Great breakfast.

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Helpful?
Thank Kathy M
Candace B, Manager at DoubleTree by Hilton Memphis Downtown, responded to this review

Thank you so much for your very kind words regarding your stay. We look forward to welcoming you back the next time you are in Memphis!

Norton Shores, United States
Reviewed 4 weeks ago

I was very impressed with how friendly the staff is. It may be the fact that I'm a Yankee and was experiencing southern hospitality, but it was still refreshing to see all the smiling faces! Rooms were satisfactory, and the bed was the most comfortable I remember sleeping on in goodness knows how long! Would love to know the mattress...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Jessica F
Candace B, Manager at DoubleTree by Hilton Memphis Downtown, responded to this review

Thanks for staying with us. We appreciate your feedback and will keep your comments in mind as we work to improve our guest experience!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Multilingual Staff
Official Description (provided by the hotel)
Situated in the heart of Downtown Memphis entertainment district. DoubleTree by Hilton Memphis Downtown has the harmonious blending of modern and historic styles and offers guests the comforts of home as well as the excitement of the Memphis Downtown scene. ... more   less 

Additional Information about DoubleTree by Hilton Memphis Downtown

Address: 185 Union Ave, Memphis, TN 38103-2619
Region: United States > Tennessee > Memphis
Price Range: $195 - $435 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Memphis Downtown 3.5*
Number of rooms: 280
Reservation Options:
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Also Known As:
Doubletree By Hilton Memphis Downtown Hotel Memphis
Doubletree Memphis
Memphis Doubletree
Hotel Style:
#26 Business Hotel in Memphis
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Memphis Downtown staff and other travellers.
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Sheffield, United Kingdom
2 months ago
Portland, Maine
5 months ago
Glencoe, Alabama

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Questions? Get answers from DoubleTree by Hilton Memphis Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Directly across from Peabody Hotel for March of the Ducks and Rendezvous for great ribs!”
 of 5 bubbles 638caseym, 15 Mar 2017 | Read review
“Memphis doesn't offer much in the way of views”
 of 5 bubbles michaelbO8996ZA, 1 Mar 2017 | Read review
“All rooms looked to be about the same, the elevator is convenient.”
 of 5 bubbles daveb186, 1 Mar 2017 | Read review
“top floor!”
 of 5 bubbles Y3741MTkathym, 27 Feb 2017 | Read review
“Don't let them put you in the older part of the hotel.”
 of 5 bubbles sjgatl, 6 Feb 2017 | Read review
5 of 5