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Location was good, close to Graceland, decor was similar to Graceland with Elvis paraphernalia throughout. Check-in staff were professional, friendly and quick to solve a problem that arose. Beds were comfortable, bed boxes/skirting not a proper fit, pillows were too thin that I had to...More
Booked this hotel off pictures on Booking.com that made it look like a great place. Was that ever a wrong decision!
After checking in, we went to our room on 4th floor that was “currently being renovated” where we found dirty hallways, no air conditioning...More
Unlocked Security Doors and they are left open, loud tenants, 1 elevator the other was broken, dirty rooms very dusty and smell like mildew and pee. Stairways are nasty and smell, broken luggage cart, slow flushing toilet, to get cash deposit back you better have...More
I ate the cost but it's okay cause they need that money more. First they gave us the keys to room 146...I open it and there's already someone laughing in bed. I got scared and we gt straight to the front desk. While there a...More
Thank Mari D
Response from FrontDesk_GM, General Manager at Magnuson Grand Memphis AirportResponded 3 days ago
We apologize for the issues you raised and will be investigating with housekeeping. Please accept our apologies for any confusion with room assignments as our external software was buggy the night you were with us; it is now fixed. Feedback like yours helps...More
This hotel has a couple of positive points, the staff, the price (??) and location (if you want to be close to the airport or away from downtown). Everyone was friendly and helpful. The rooms however, where not up to par. The first was room...More
Thank L R
Response from FrontDesk_GM, General Manager at Magnuson Grand Memphis AirportResponded 6 days ago
Thank you for taking the time to share your recent experience with us. While we're happy to hear that you enjoyed friendly service from our team and found the location to be convenient, we're sorry that other aspects of your stay did not meet your...More
Sorry, I had my own transportation but please be careful about staying at this hotel - it does not look anything like the pictures on the internet - it's old and shabby. You might want to see your room before you check in.