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Ruthin Castle Hotel

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Ruthin Castle Hotel
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1,993 Reviews from our TripAdvisor Community

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Showing 1,988: English reviews
King's Lynn, United Kingdom
Reviewed 23 May 2016

To say that we were disappointed with our visit is an understatement. We visited with our friends in April, who have already commented about the poor service we experienced during our stay. I have on 2 occasions sent e-mails to express our concerns about our stay, and over 2 months on I have yet to receive a reply. It would...

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2Thank xjustjennyx
Varsity Lakes, Queensland, Australia
Reviewed 22 May 2016

So excited ... It was on my bucket list to stay at an actual castle, looked at the picture on the website ... It's going to be incredibly memorable! Doing an Ancestry exploration tour for my 70th birthday .. This will be a highlight! Turns out, it wasn't! The hotel is beautiful without a doubt, logs burning in a fireplace....

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Thank Vicki E
Ruthin_Castle, Manager at Ruthin Castle Hotel, responded to this review

Thank you for your recent reservation which was received through the third party website, Expedia. Unfortunately, at no point prior to your stay were we made aware that it was your birthday, there are opportunities to add such notes when making a reservation online. At Ruthin Castle we pride ourselves on making each guests stay a pleasant and enjoyable one....

Wrexham
Reviewed 22 May 2016

Just returned from lunch at Ruthin castle hotel.This was a lovely Chistmas present from last year given to us by our daughter's in laws & our very good friends Sue & John. The venue itself is very impressive. The menu had an assortment of choice to please everyone & the service was excellent. Most of all though, the quality of...

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Thank BritanniaWrexham
Denbigh, United Kingdom
Reviewed 22 May 2016

A friend had a voucher as a birthday gift, afternoon tea for 4, arranged for yesterday. We arrived early in order to have a walk around the beautiful grounds and admire the many peacocks and peahens strutting their stuff for an admiring public. When we entered the hotel we were greeted and shown to a lovely dining room. Attention to...

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Thank Margaret H
Preston, United Kingdom
Reviewed 21 May 2016

Great historic hotel very impressive Rooms were big and spacious as was the bathroom Air conditioning a bonus Only draw back was the very noisy peacocks !! Beautiful interior rooms and staff very helpful

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Thank Jane L
London, England, United Kingdom
Reviewed 21 May 2016

My wife and I stayed here for two nights on a weekend away with some friends. It's quite difficult to review as our experiences, even over two days, were so mixed, with some things being excellent and others extremely poor. One massively positive thing is the Castle itself and its location: it's a fantastic place, sprawling and mostly with a...

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1Thank Andy D
Ruthin_Castle, Manager at Ruthin Castle Hotel, responded to this review

Thank you for your comments following a recent stay. It's unfortunate that you wouldn't consider a repeat visit to the restaurant, we have recently been awarded 2 rosettes by the AA, we would be delighted if you would give it another try on a repeat stay. Thank you for alerting us to the issue you encountered with the bath, although...

England, United Kingdom
Reviewed 21 May 2016 via mobile

Me and my partner have just returned from an overnight stay at Ruthin castle. We were greeted by a very helpful receptionist. We booked into the restaurant for a meal which was excellent. The library bar was very nice and comfortable. Our room was a good size with a big comfy bed and a lovely bathroom. We also used the...

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Thank pantlin
Ruthin_Castle, Manager at Ruthin Castle Hotel, responded to this review

Thank you for your positive feedback following a recent stay. We are delighted to see that you had a pleasant stay and we hope to welcome you back to the Castle in the future.

preston lancashire
Reviewed 21 May 2016

Me and my hubby stayed 2nights,couldn't fault any of the staff they where first-class nothing was do much for them, the room w e had was rather small (no.123) could have done with a chair each but not room,it was in need of cleaning and decorating ,as I am only short I found the wash basin to high, the food...

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Thank ladyk46
Ruthin_Castle, Manager at Ruthin Castle Hotel, responded to this review

Thank you for your comments and feedback following a recent stay. We hope to see you again in the future.

Gaerwen, United Kingdom
Reviewed 19 May 2016 via mobile

Disappointing visit - poor presentation with chipped and mismatched crockery. Cakes and sandwiches were lovely, but difficult eating a chocolate mouse with no spoon and bara brith tastes better with butter!! Unfortunately did not get a very good response to the e mail I sent pointing out the problems experienced. Would not visit again as there are much better hotels...

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Thank ladnic
Ruthin_Castle, Manager at Ruthin Castle Hotel, responded to this review

As explained in the email exchange following your parents visit, at no point during their Afternoon Tea experience did they make us aware of any of this. It is very difficult for us to rectify a situation if we are not aware. The Food and Beverage Manager was present in the Restaurant for the entire afternoon and would have been...

St Helens, United Kingdom
Reviewed 18 May 2016

As a gift experience from a friend my partner and I chose to use it a Ruthin Castle as it has 5 stars. Place is lovely and picturesque. When we booked we asked could we change the sandwiches as my partner is a plain eater and and asked for just ham. We mentioned it when we got there and the...

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Thank Caroline B

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Amenities

Highlights
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free Internet
  • Spa
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
A magical Welsh hotel with mediaeval roots dating back to the days of Edward I. Set within acres of woods and parkland a little over 20 miles from Chester, in an area of outstanding natural beauty, Ruthin Castle is a truly romantic hotel steeped in history. The castle dates back to the legend of King Arthur with notable owners including King Edward I, Henry VIII and Elizabeth I. Book a stay in one of the many rooms; dine on award winning cuisine created using only the freshest local produce; bring a team of merry men for a themed night of fun, food and laughter; enjoy great business facilities in a secluded venue or book the wedding of your dreams within the ancient walls and picturesque grounds. Ruthin Castle is a royal Welsh gem just waiting to be explored. ... more   less 

Additional Information about Ruthin Castle Hotel

Address: Castle Street, Ruthin LL15 2NU, Wales
Region: United Kingdom > Wales > North Wales > Denbighshire > Ruthin
Price Range: $184 - $368 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ruthin Castle Hotel 4*
Number of rooms: 62
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Also Known As:
Castle Ruthin
Ruthin Castle Hotel Wales
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Questions & Answers

Here's what travellers have asked, with answers from Ruthin Castle Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go big and high, ask for preferences when booking, they listen.”
 of 5 bubbles Nippyems, 15 Mar 2017 | Read review
“Book a suite they are an acceptable standard.”
 of 5 bubbles c2017416, 12 Mar 2017 | Read review
“Although this is a spa, there is no pool.”
 of 5 bubbles moirac725, 11 Mar 2017 | Read review
“Most rooms have shower over bath Suggest you ask if you want a walk in shower or a larger bathroom . Rooms on three floors .”
 of 5 bubbles Penwyllt, 10 Mar 2017 | Read review
“Lovely views but higher floors require a trip in old fashioned lift”
 of 5 bubbles _hlines57, 7 Mar 2017 | Read review
5 of 5