This could be a great Hotel if the shuttle improved and the new building didn't cut out the view. The deck is a great advantage although builders looking down on us was not great. Dining staff very helpful.
Stayed in a 2-bedroom apartment with friends. Very spacious and nicely decorated. Lots of space to invite friends over for a meal - feels like you’re in your own home during a vacation. Hotel is ideal for those traveling as a large family or group, occupying adjacent units. Spacious enough for people to gather in one apartment without feeling crowded. Kitchen is very well equipped for preparation of meals - generous provision of good quality crockery, cutlery & utensils. Coffee machine came to good use. Each room has an en-suite bathroom - great for privacy. Loads of storage space in whole apartment - great for keeping my suitcases out of sight & for storing my plentiful shopping. Especially love the many shelves & cabinets in bathroom to store my toiletries & stuff. Location was ideal for my frequent travel for walks at Coogee/Maroubra beaches - an easy 15-min bus ride. Also a convenient bus ride to the CBD or Bondi junction in the opposite direction. Enjoyed good cafes & shopping at nearby Grounds of Alexandria. Highly recommend this hotel, especially if you’re traveling with friends and family.…
We had a very relaxing stay at this lovely motel. Nitine and his team did a superb job in looking after us. The room was beautiful! We also had a terrific meal at the restaurant. Highly recommend this wonderful motel.
We booked for 2 bed room suite and got allocated at 4th floor. So many issues in the room and staff’s attitude added the worst nightmare for us. Fridge constantly leaking and had to put towel underneath, bathroom door locked for 2 times and door stuck since midnight until next day 10am. Housekeeping team came to fix at midnight and promise to send maintenance at 6am but never happened. microwave/oven not working since first night, replacement microwave was not available until next day 11am. Upon checkout, we got overcharged $1600++ by untrained staff and still haven’t got back that money yet, that is on top of $800 holding deposit. Upon approached to reception staff for that matter, we got unbelievable attitude and rude manner from him. It’s not what we expected to get all these troubles for staying at this place. So I am just sharing for some other family not to get spoiled the precious holidays like us.…
We had stayed here previously and been really happy with the room and location. Only concern then was that one lift or the other seemed to out of order at any given moment, but we were overall very happy with our choice. We live in regional NSW so resolved that this could be our “treat” place to stay before trips and really kickstart adventures with higher end accommodation (2BR units), meals, and cocktails. We usually use public transport rather than drive in the city so never need parking. I broke my ankle at Christmas and had to get medical permissions, adjustments with flights and a bunch of other stuff reorganized in short order for us to go on our 25th wedding anniversary trip as scheduled. In the midst of this, I received an email from Branksome offering to “upgrade my experience” and responded via their booking form to organise airport shuttle and parking. Drop down menu allowed up to 5 days’ parking. We also booked an extra night’s accommodation at the end of our trip to avoid a late night traveling back home. I requested a plastic chair in shower as an Accessibility need and received a prompt and cheerful response in the affirmative. Unfortunately, like the Seinfeld episode, the taking of the reservation isn’t the important bit. When we arrived there was much consternation because the room wasn’t ready, despite it being almost three hours after their advertised check in time. Then I was asked was it ok if they brought the promised chair up “if they find one,” which was at odds with the previous, “yes, of course, we’ve already sectioned this” response. Was also asked if I wanted to book shuttle I’d already booked, and if I wanted parking (again, which I’d already booked). Explained I’d booked five nights parking, and about my circumstances and the additional second room booking. Receptionist looked shocked but said we were all sorted and sent me to my room. My husband went down to enquire about something else and was us to told we can’t have *any* parking - they “don’t do park and fly any more.” So I trundled down to ask what was going on and got the same answer. I had no idea what they were on about since I never bring a car to the city so have no idea what happened previously. I pointed out I merely used their booking form in their email. Then she tried to tell me it was because I’d booked through hotels.com even though the email about parking came from them. I showed her the email and the dropdown box that showed up to 5 days as options and she told me in a withering tone that it’s only for the number of nights you’re staying, as though I somehow should have known that what the programmers put on the website was incorrect information despite all evidence suggesting this was an option. So now our car is parked elsewhere (which worked out cheaper) and I’ve cancelled our future bookings and booked elsewhere (which was also cheaper). I’m drinking a cuppa after managing to find an unopened tea bag (seriously, housekeeping … why are their opened teabags lined up in the tray??). Oh, and the shower chair? Housekeeping turned up with an infant’s high chair which is seriously not going to help with my shower accessibility needs. I heard the guy asking if my husband was sure we didn’t want it. Our youngest is 21 years of age and not with us, Mate. Just astonishingly bad. So different to our stay in November. But we won’t roll the dice again.…
I stayed here for three nights, but when I checked out I wished I could stay longer and make use of the kitchen facilities. Everything was great except for one minor issue, the window blinds do not block the rising sun on the east facing rooms.
Not a 5 star hotel. No room service or porter. Service is more like a 2 star. I wouldn’t ever stay there again, not worth the headache or money. The front desk guy was rude after not being at front desk for 10 min when trying to call him. I don’t know who runs this hotel but it was a circus and unprofessional to say the least.
Convenient Hotel close to Airport. Smart & modern hotel. Rooms (apartment type) were modern , clean, well equipped & looked good. 2 bedrooms ideal for 3 staying. Hotel a short ride (10 mins) from airport so ideal after long journey to give yourself that overnight base.
A great shout out to HSK team. the room are nice and clean, very spacious. Staff were quick and efficient. We stayed for 3 nights, and we absolutely love it. Staff were wonderful wherever we encountered them and also an exceptional breakfast!!
Exceeded my expectations, could not fault the place other than the restaurant staff being a little disinterested and therefore a tad slow. The roof top bar is quite amazing. The rooms were very clean, beds very comfortable and location is great for proximity to the airport.