The hotel is clean, modern and rooms are well equipped (including kitchen). Staff are ready and willing to help. The gym is well equipped. The hotel is not on a main road but is a short walk to Botany Road where there are suburban Greek and Italian restaurants, cafes, a supermarket, take away and buses to the City every few minutes (during the day). 10 minute walk to/from the airport so you don't need a taxi but there is transfer bus.
We are regulars at The Branksome, and its always impresses. The rooms and facilities are brilliant. The residences are modern with everything you could possibly need. The staff are lovely and extremely accomodating. When in Sydney, I would not stay anywhere else.
We regularly stay at The Branksome. The rooms are always clean and modern with all room facility's working every time we arrive, the room bookings are always fulfilled as per the booking at the time. Check in is prompt and efficient. The restaurant food is great at a reasonable price. The complex facilities are great, and this is why we keep coming back.
We stayed for 3 nights here and it was great. Able to walk quickly to shops and food takeaway for any supplies. Well appointed 2 bedroom apartment with full kitchen and laundry was amazing with 2 kids. Although the roof top bar and restaurant were closed due to covid the room service was well priced. The indoor pool and gym were a big hit with our family.
This is not a review I wanted to write as it reflects a bad experience. But then I thought, if I was the manager, this is something I'd like to know about. First the hotel is really nice, I've visited the restaraunt many times and new some of them by first name. I recommend both the food as high quality, as are the rooms which are large, clean and well managed. Now, back to my original issue at check in. I've always maintained that the most important thing front desk staff can do is smile. That was not the case with a front desk girl called Maricar. If you come across her, run the other way. I had a small credit card issue in that the room was booked under that card (which was in the wife's name) but the wife was not there at the time of check-in. To be clear, the room was prepaid via Agoda. Then the girl asked for a $100 deposit, and so I handed over the same card. She replied that it was "company policy" and is unacceptable and immedialy said "you'll have to ask Agoda for a refund". Oh, no, I thought, I don't need another admin process to waste an hour or whatever resolving, if in fact, Agoda would or would not refund at all. I said that there must be some way to do this. And she reiterated, like a robot, that it was "company policy". She went on to say "you should have read the botel policy at the time of the booking." I said that I've been booking hotel accommodation for 20 years and I can't ever recall reading hotel policy. Then I went on to say "Thats a stupid policy because in Australia any credit card can be used to pay $100 even at any supermarket without signature or ID." ie. you don't need the cardholder if it's only $100 and its the same card that was used to make the hotel booking. That really lit her fire. She said because I was "being aggressive" that she needed to terminate the booking. Now, it was getting late. My computer was out of battery (and I spent an hour looking for accomodation earlier) and my mobile battery was down to 15%. It was also getting...and remember I didn't want to spend an hour resolving a refund issue with Agoda. Plus this hotel is nowhere near the CBD!! So I felt I'd better apologise quickly, and did. After that point I learned to hold my words. After the apology I quietly worked to get the problem resolved. It wasn't easy as she was insistant on doing things "by company policy". I won't go into further details as you guys will get the idea, but when we tried to do it her way at first, and it didn't work, she was later prepared to be a bit more flexible. In the end, my wife (in another state) had to acknowledge the credit card could be used, and when it was all done, I had been standing at the reception desk for about 1 hour. ...and not even a welcome drink!!! Did I get the best room? I'm pretty certain this girl gave the me the worst room she could find. This was despite the hotel being virtually empty - and I notice this because there was barely a custoemr walking in or out during that 1 hour, and at breakfast the next morning the was hardly a soul. If I was her boss, I'm pretty certain this is one staff member that I don't think I really need!! And I've come across staff like this....the more you keep them, the more customes you lose!!…