The Branksome Hotel & Residences
294 reviews
#3 of 14 Hotels in Mascot
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60 Robey Street, Mascot, New South Wales 2020 Australia
Lowest prices for your stay
US$123
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Dining (48)
Room & Suite (26)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#3 of 14 hotels in Mascot
Location
Cleanliness
Service
Value
Travellers' Choice
Situated within walking distance from the domestic terminal and 5 minutes by car from the international terminal The Branksome Hotel & Residences (TBHR) is ideal for those who are seeking luxury living for a short layover at Sydney Airport or for business meetings at the airport precinct. Yet the CBD is also only 8 km on the highway, making a shopping trip downtown just a short ride away..
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Airport transportation
Business Centre with Internet Access
Wifi
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Concierge
Non-smoking hotel
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Blackout curtains
Air conditioning
Private balcony
Room service
Safe
Kitchenette
Microwave
Flatscreen TV
Iron
Laptop safe
Refrigerator
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Location
Full view
74Somewhat walkable
Grade: 74 out of 100
51Restaurantswithin 0.5 km
4Attractionswithin 0.5 km
Contact
60 Robey Street, Mascot, New South Wales 2020 Australia
Getting there
Domestic AirportSydney Trains12 min
MascotSydney Trains13 min
Rental CarsSee all Mascot car hire
294Reviews5Q+A46Room tips
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The hotel is clean, modern and rooms are well equipped (including kitchen). Staff are ready and willing to help. The gym is well equipped. The hotel is not on a main road but is a short walk to Botany Road where there are suburban Greek and Italian restaurants, cafes, a supermarket, take away and buses to the City every few minutes (during the day). 10 minute walk to/from the airport so you don't need a taxi but there is transfer bus.
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Date of stay: April 2021
Rooms
Location
Service
Room Tip: Ask for views of the airport if you want to entertain the kids.
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Helpful
Response from The Branksome Hotel, Owner at The Branksome Hotel & Residences
Responded May 12, 2021
Dear Valued Guest, Thank you for choosing The Branksome Hotel & Residences! We are pleased to hear such great feedback regarding our staff and their eagerness to assist our guests. On behalf of the entire team we thank you and look forward to welcoming you back in the near future! Kind Regards, Branksome Management
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We are regulars at The Branksome, and its always impresses. The rooms and facilities are brilliant. The residences are modern with everything you could possibly need. The staff are lovely and extremely accomodating. When in Sydney, I would not stay anywhere else.
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Date of stay: November 2020
Cleanliness
Service
Sleep Quality
Room Tip: All rooms have different aspects, personally I love the airport view.
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Helpful
Response from The Branksome Hotel, Owner at The Branksome Hotel & Residences
Responded May 12, 2021
Dear Jodi, Thank you for choosing The Branksome Hotel & Residences! We are extremely pleased that you have thoroughly enjoyed your stay with us and will return to stay with us once more. On behalf of the entire team we thank you for your support and look forward to welcoming you back! Kind Regards, Branksome Management
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We regularly stay at The Branksome. The rooms are always clean and modern with all room facility's working every time we arrive, the room bookings are always fulfilled as per the booking at the time. Check in is prompt and efficient. The restaurant food is great at a reasonable price. The complex facilities are great, and this is why we keep coming back.
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Date of stay: February 2021
Location
Service
Sleep Quality
Helpful
Response from The Branksome Hotel, Owner at The Branksome Hotel & Residences
Responded Mar. 1, 2021
Dear Paul, Thank you for choosing The Branksome Hotel & Residences. It is an absolute pleasure to always welcome you back, our team take pride when we see our guests returning regularly. Until the next visit, on behalf of the entire team we look forward to it. Kind Regards, Branksome Management
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We stayed for 3 nights here and it was great. Able to walk quickly to shops and food takeaway for any supplies. Well appointed 2 bedroom apartment with full kitchen and laundry was amazing with 2 kids. Although the roof top bar and restaurant were closed due to covid the room service was well priced. The indoor pool and gym were a big hit with our family.
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Date of stay: January 2021Trip type: Travelled with family
Helpful
Response from The Branksome Hotel, Owner at The Branksome Hotel & Residences
Responded Mar. 1, 2021
Dear Victoria, Thank you for choosing The Branksome Hotel & Residences when staying in Sydney. On behalf of the entire team we look forward to welcoming you back in the near future! Kind Regards, Branksome Management
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This is not a review I wanted to write as it reflects a bad experience. But then I thought, if I was the manager, this is something I'd like to know about. First the hotel is really nice, I've visited the restaraunt many times and new some of them by first name. I recommend both the food as high quality, as are the rooms which are large, clean and well managed. Now, back to my original issue at check in. I've always maintained that the most important thing front desk staff can do is smile. That was not the case with a front desk girl called Maricar. If you come across her, run the other way. I had a small credit card issue in that the room was booked under that card (which was in the wife's name) but the wife was not there at the time of check-in. To be clear, the room was prepaid via Agoda. Then the girl asked for a $100 deposit, and so I handed over the same card. She replied that it was "company policy" and is unacceptable and immedialy said "you'll have to ask Agoda for a refund". Oh, no, I thought, I don't need another admin process to waste an hour or whatever resolving, if in fact, Agoda would or would not refund at all. I said that there must be some way to do this. And she reiterated, like a robot, that it was "company policy". She went on to say "you should have read the botel policy at the time of the booking." I said that I've been booking hotel accommodation for 20 years and I can't ever recall reading hotel policy. Then I went on to say "Thats a stupid policy because in Australia any credit card can be used to pay $100 even at any supermarket without signature or ID." ie. you don't need the cardholder if it's only $100 and its the same card that was used to make the hotel booking. That really lit her fire. She said because I was "being aggressive" that she needed to terminate the booking. Now, it was getting late. My computer was out of battery (and I spent an hour looking for accomodation earlier) and my mobile battery was down to 15%. It was also getting...and remember I didn't want to spend an hour resolving a refund issue with Agoda. Plus this hotel is nowhere near the CBD!! So I felt I'd better apologise quickly, and did. After that point I learned to hold my words. After the apology I quietly worked to get the problem resolved. It wasn't easy as she was insistant on doing things "by company policy". I won't go into further details as you guys will get the idea, but when we tried to do it her way at first, and it didn't work, she was later prepared to be a bit more flexible. In the end, my wife (in another state) had to acknowledge the credit card could be used, and when it was all done, I had been standing at the reception desk for about 1 hour. ...and not even a welcome drink!!! Did I get the best room? I'm pretty certain this girl gave the me the worst room she could find. This was despite the hotel being virtually empty - and I notice this because there was barely a custoemr walking in or out during that 1 hour, and at breakfast the next morning the was hardly a soul. If I was her boss, I'm pretty certain this is one staff member that I don't think I really need!! And I've come across staff like this....the more you keep them, the more customes you lose!!…
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Date of stay: January 2021
Rooms
Service
Sleep Quality
Helpful
Response from The Branksome Hotel, Owner at The Branksome Hotel & Residences
Responded Jan. 8, 2021
Thank you for your review Knet491. Senior management has reviewed the CCTV footage of your check-in and has listened to the audio tape. We are of the view that our duty manager was at all times professional and polite. The hotel maintains its position that it is illegal to charge a credit card without a confirmed approval from the card holder and is fully supportive of its duty manager's decision and actions. Best Regards, Branksome Management
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PRICE RANGE
US$99 - US$131 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaNew South WalesGreater SydneyMascot
NUMBER OF ROOMS
146
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Claim Your Listing Frequently Asked Questions about The Branksome Hotel & Residences
Which popular attractions are close to The Branksome Hotel & Residences?
Nearby attractions include Zero Latency VR (0.5 km), George Hanna Memorial Museum (0.3 km), and Sub Base Platypus (0.3 km).
What are some of the property amenities at The Branksome Hotel & Residences?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Branksome Hotel & Residences?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at The Branksome Hotel & Residences?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Branksome Hotel & Residences?
Yes, parking is available to guests.
What are some restaurants close to The Branksome Hotel & Residences?
Conveniently located restaurants include La Boca Bar and Grill, Hong Ha, and Mascot Corner Cafe & Bar.
Are there opportunities to exercise at The Branksome Hotel & Residences?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does The Branksome Hotel & Residences have an airport shuttle?
Yes, The Branksome Hotel & Residences offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is The Branksome Hotel & Residences located near the city centre?
Yes, it is 0.4 km away from the centre of Mascot.
Are any cleaning services offered at The Branksome Hotel & Residences?
Yes, dry cleaning and laundry service are offered to guests.
Does The Branksome Hotel & Residences offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.