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Mercure Sydney Parramatta

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Mercure Sydney Parramatta
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809 Reviews from our TripAdvisor Community

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Showing 792: English reviews
Wagga Wagga, Australia
Reviewed 30 September 2016

The hotel is close to the Parramatta CBD and the river, you can walk to good food places, westfield, the river and university. The hotel was quiet, clean and comfortable. The staff were lovely and welcoming

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Sharon L
Joleen H, General Manager at Mercure Sydney Parramatta, responded to this review

Dear Sharon L Thank you for your feedback and we are pleased that you found our team welcoming and friendly. It is also good to note that you found our location convenient for your needs. All the best Joleen R Hurst General Manager

Reviewed 22 September 2016 via mobile

Stayed here for one night. Was here on buisness trip.Rooms looked outdated. There was free breakfast and the variety in breakfast was good though. The gym facilities are not located on the premises just so you know.To sum it up it was overall pretty average stay.

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Helpful?
Thank Eric M
Management response:

Dear Eric M Thank you for your comments on your recent stay with us. We appreciate your views. Kind regards Joleen R Hurst General Manager

Sydney, Australia
Reviewed 18 September 2016 via mobile

Good spot for roaehill racecourse.Breakfast is good.Extra for parking but you can park 100 meters away from 2pm till 10am for nothing.2km to walk into parramatta Good for events at oatlands house 8 dollars in a taxi.

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Helpful?
Thank philf58
Joleen H, General Manager at Mercure Sydney Parramatta, responded to this review

Dear philf58 Thank you for your review. Our location is ideal for any events at Rosehill Racecourse, Sydney Olympic Park being just a short taxi ride away. Many thanks Joleen R Hurst General Manager

Reviewed 12 September 2016 via mobile

My husband and I stayed here after the races at Rosehill. It is a comfortable hotel and I don't have any major complaints just a few little things. Upon booking I was offered the same rate as booking services even though we are accor members. When asking if they can price beat it was a blatant no. When we ordered...

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Helpful?
Thank her_wanderlust7
Joleen H, General Manager at Mercure Sydney Parramatta, responded to this review

Dear her_wanderlust7 Thank you for your feedback. It concerns me to read of an issue with your booking. As an Accor Plus member you are entitled to a 10% discount and upon presentation of your membership card or providing us with the number, if you had booked via phone, we would have extended you that rate. I will also pass...

Adelaide, Australia
Reviewed 10 September 2016

This is the second time ive stayed here and the first time was so much better. Checkin was very wham bam and they weren't busy at the time. No explanation of facilities etc, I had to ask all the questions - simple things like b'fast time, cost and restaurant location. Room was clean but old and rough around the edges....

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Helpful?
1Thank LWNJS
Joleen H, General Manager at Mercure Sydney Parramatta, responded to this review

Dear LWNJS Thank you for taking the time to give us your feedback. I am sorry that your second stay was disappointing and that we did not meet your expectations of a Mercure. I will pass on your comments to our Restaurant Manager, she will be thrilled to hear your comments - so thank you on her behalf. Kind regards...

Stratford-upon-Avon, United Kingdom
Reviewed 29 August 2016 via mobile

We were visiting Sydney with our grandson. From the checkin to the checkout all went very smoothly. The staff were very friendly. Breakfast buffet was good with a wide range to choose from. The rooms were thoroughly serviced every day. The location was good, within easy walking distance of Parramatta centre with good ferry and rail links to Sydney centre.

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Helpful?
Thank Flint77
Joleen H, General Manager at Mercure Sydney Parramatta, responded to this review

Dear Flint 77 Thank you for your very positive review. I am pleased to hear that you had a fabulous stay with your grandson and we hope to be able to welcome you back again in the near future. Kind regards Joleen R Hurst General Manager

Newcastle, Australia
Reviewed 27 August 2016

I have stayed here before and will definitely stay here again. The staff are always friendly and helpful. This is also in a good location. Easy to get into and quick to get out of (traffic and hotel access can be a problem in many Sydney places).

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Helpful?
Thank Mandy H
Joleen H, General Manager at Mercure Sydney Parramatta, responded to this review

Dear Mandy H Thanks for your review and positive comments. It is a great location and glad that you find it easy to get in and out of the traffic. Also thank you for your comments about the team - we pride ourselves on being friendly and welcoming. We look forward to welcoming you back in the near future. Kind...

Gladstone, Australia
Reviewed 25 August 2016

The Staff were excellent, nothing was too much trouble, they are what make this hotel so good, we had a couple of issues with our room on the last day, no towels and room not cleaned well but everything was fixed straight away. Other than that the room was well appointed, very comfortable bed, excellent breakfast, maybe change the menu...

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Helpful?
Thank johnlm1964
Joleen H, General Manager at Mercure Sydney Parramatta, responded to this review

Thank you johnlm1964 for your comments. It is great to hear that my Housekeeper took extra care of you when you were ill, and that she attended to the couple of issues on your last day with us. We constantly review our menus and, in fact, have had discussions yesterday with our Executive Chef about new breakfast initiatives. We have...

Reviewed 25 August 2016

Friendly staff and nice rooms but why would they charge Accor plus members an additional 15 for parking when you can park across the road for nothing, at least when not busy.Located 15 mins walk from parramatta CBD and a few minutes from Rosehill station.

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Helpful?
Thank Phillip F
Joleen H, General Manager at Mercure Sydney Parramatta, responded to this review

Dear Phillip F Thank you for your comments and appreciate you taking the time to give our Hotel a review. I am glad that you appreciated our friendly staff and nice rooms - as to the parking charge we will be offering a discount to Accor Loyalty members by the end of the year. Kind regards Joleen R Hurst

Goulburn
Reviewed 22 August 2016

We checked in for a three night stay as my daughter had a convention (Smash) at the Rosehill Racecourse over the weekend. The walk from the hotel to the Racecourse was all of 10Mins at a medium to slow pace. Check in was quick, friendly and efficient, we got an upgrade to an executive room on the 7th floor (711)...

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Helpful?
Thank MarcWGoulburn
Joleen H, General Manager at Mercure Sydney Parramatta, responded to this review

Dear MarcWGoulburn Thank you for taking the time to post a review and for giving us your feedback - it is always appreciated. I am glad that your stay overall was very nice and we look forward to welcoming you back on your next stay with us. Kind regards Joleen R Hurst

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Mercure Sydney Parramatta offers spacious and contemporary 4 star accommodation on the fringe of Parramatta CBD. Attending an event? We are in prime position opposite Rosehill Gardens, a 10 minute drive from Sydney Olympic Park and only a short distance to Parramatta City Raceway and Eastern Creek. Mercure Parramatta is the perfect place to relax with our welcoming M Restaurant and Bar open 7 days. With suites and interconnecting rooms why not bring the kids along they will love the use of our Pool, spa and tennis courts on site. So what are you waiting for? ... more   less 

Additional Information about Mercure Sydney Parramatta

Address: 106 Hassall St, Rosehill, Parramatta, New South Wales 2142, Australia
Region: Australia > New South Wales > Greater Sydney > Parramatta > Rosehill
Price Range: $148 - $324 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Sydney Parramatta 4*
Number of rooms: 164
Reservation Options:
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Also Known As:
Mercure Sydney Parramatta Hotel Rosehill
Mercure Hotel Sydney Parramatta
Mercure Hotel Rosehill
Mercure Sydney Parramatta Rosehill
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Sydney Parramatta staff and other travellers.
2 questions
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Questions? Get answers from Mercure Sydney Parramatta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Undercover parking is well worth it.”
 of 5 bubbles davew822, 16 Feb 2017 | Read review
“Ask for a pool facing room, will keep you away from noise”
 of 5 bubbles melbrob, 17 Jan 2017 | Read review
“we stayed opposite the lift and had no problems with noise so I think anywhere would be fine”
 of 5 bubbles kristiefarrellynka, 27 Nov 2016 | Read review
“the rooms are old but we just had a standard room so i cant say for the others..”
 of 5 bubbles LeanneM483, 20 Nov 2016 | Read review
“Ask for a room overlooking the pool.”
 of 5 bubbles SmileyCoyote, 30 Oct 2016 | Read review
5 of 5