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Rydges Parramatta

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559 Reviews from our TripAdvisor Community

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Showing 556: English reviews
Brisbane, Australia
Reviewed 7 October 2015 via mobile

Stayed in a superior room.The room aircon vent was laden in dust, sheets stained, toilet not working. Got locked in the garage because our swipe card had no access from the garage into the building and had to wait for staff to let us in.Rydges called to book us in to a free courtesy bus to Homebush for the grand...

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Helpful?
3Thank LaurenBofBrisbane
Matt G, Front Office Manager at Rydges Parramatta, responded to this review

Dear LaurenBofBrisbane, Thank you for taking the time to provide feedback from your stay. We do apologise with what seems to be a very negative experience of our hotel. It is concerning to hear that the sheets were stained and I can assure you that we have addressed this with our housekeeping team. We apologise with what sounds like a...

Sydney
Reviewed 24 September 2015

I stayed at this hotel for 4 nights during training course with NSW Local Government and I must say the overall service and support from the hotel staff was the best. Rooms need to be updated in my view and some touch up painting needed in other areas. The meals were great and what you would expect from high end...

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Helpful?
Thank TonyCav71
Matt G, Front Office Manager at Rydges Parramatta, responded to this review

Dear TonyCav71, Thank you for taking the time to provide such great feedback from your stay. It's great to hear that you found both our service and food exceptional. We are just about to undergo a refurbishment which commences Monday next week! It's a very exciting time for the hotel and hope you will be back again soon to try...

Perth, Australia
Reviewed 23 September 2015

This hotel is quite tired and in need of a significant upgrade. It does well because of the shortage of other rooms in the region. The rooms can be very noisy. There is no chance of sleeping with the ancient air-conditioners, the bathroom ventilation varies but can be very intrusive at nights, some of the fridges are so bad you...

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Helpful?
2Thank Neil B
Matt G, Front Office Manager at Rydges Parramatta, responded to this review

Dear Neil B, Thank you for the feedback from your stay at our hotel. We are happy to confirm that our refurbishment is well on its way and would like you to be one of the first guests to check on the new room when they are complete. For the time being, we have set profile notes to always allocate...

Trafalgar, Australia
Reviewed 20 September 2015 via mobile

This was a stopover on the way back to Vic. They offered a two night package to the Royal Easter Show, including breakfast. This was a great experience and so easy with Rydges as they were able to do bus transfers to and from the Show. The room was comfortable although the husband was not keen on the scrambled eggs...

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Helpful?
Thank 79Jenelle
Matt G, Front Office Manager at Rydges Parramatta, responded to this review

Dear Jenelle J, Thank for the great review of the hotel during the Easter Show period. We are glad to hear that you enjoyed the show package and like our other guests, found the shuttle bus convenient! We do hope that we get the chance to welcome you back again soon! Kind regards, The Rydges Parramatta Team.

Orange, Australia
Reviewed 14 September 2015

Good hotel, very convenient without being in the thick of it, great undercover parking ( small fee ) , nice decor. The surcharge for using a credit card was a bit outdated and extreme I thought, very little milk in the fridge. I would certainly stay again.

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Helpful?
Thank Ross P
Matt G, Front Office Manager at Rydges Parramatta, responded to this review

Dear Ross P, Thank you for taking the time to provide feedback from your stay. Please don't hesitate to contact our room service team should you require any additional milk during your stay. This, along with tea and coffee is complimentary for all guests. We look forward to welcoming you back again soon. Kind regards, The Rydges Parramatta Team.

Sydney, Australia
Reviewed 13 September 2015

Whilst the staff are very friendly the décor and rooms are very tired and require a major makeover to compete with others in the area. The air conditioner was very noisy and difficult to operate / adjust /turn off.

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Helpful?
1Thank Jovan K
Matt G, Front Office Manager at Rydges Parramatta, responded to this review

Dear Joviesjoy, Thank you for finding the time to provide feedback from your stay. We appreciate the positive feedback about our staff. We agree that the hotel is starting to look a bit tired, but we are very excited to be only 3 weeks away from the start of our refurbishment! We do hope that you will be back to...

Gold Coast, Australia
Reviewed 13 September 2015 via mobile

This place needs a serious renovation. Walking in it's like something out of the 70's. Decent location and staff do their best but the rooms just aren't up to standard. Think next time I will investigate other oops. Room service was not good either

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Helpful?
1Thank BenGrand
Matt G, Front Office Manager at Rydges Parramatta, responded to this review

Dear BenGrand, Thank you for your feedback. We are very excited to confirm that our refurbishment will commence mid October and will feature all new guest rooms and public areas. Please be sure to give us a call for your next stay and we will ensure that you are allocated one of our new rooms! We do apologise if room...

Orange, Australia
Reviewed 13 September 2015 via mobile

Very happy with our stay - requested ahead of time to have a room away from James Ruse Drive and received this. Lovely decor, comfy beds. Staff are friendly and helpful. There is a few restaurants on site, so something for everyone. $10 undercover secure parking. My only gripe is they charge 2.5% on visa/MasterCard and 3.5% on AMEX. These...

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Helpful?
Thank Chels P
Matt G, Front Office Manager at Rydges Parramatta, responded to this review

Dear Chels P, Thank you for staying at Rydges Parramatta & providing feedback from your stay. We are happy that you appreciated the early check in before the races! We always do our best accommodating our early race day goers with an early check! We encourage all our guests to pay EFT or cash to avoid the transaction fee of...

Byron Bay, Australia
Reviewed 12 September 2015

I pondered whether to write a review and ultimately felt that the operating company and owners should be aware of some aspects that are urgently in need of attention which have a detrimental effect on the guest experience. Maybe it was just room 126! Staff are generally helpful but do not appear to go beyond a certain point in passing...

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Helpful?
1Thank John P
Matt G, Manager at Rydges Parramatta, responded to this review

Dear John, Thank you for your time on the phone earlier and again please accept my apologise with the issues you experienced on your stay. I appreciate you bringing these maintenance issues to our attention and can confirm that they have been resolved to ensure satisfaction for future guests. I look forward to welcoming you back to see our newly...

Reviewed 9 September 2015

Rooms were a bit tired, but they had everything that you needed. Central location with free parking which was great for us. You could hear the other rooms around you, but we were out and about most of the time so it didn't really bother us. We had the room service for breakfast and found it really pricey- might be...

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Helpful?
Thank Holly F
Matt G, Front Office Manager at Rydges Parramatta, responded to this review

Dear Holly F, Thank you for taking the time to provide feedback from your stay. We really appreciate the positive comments made about our team and will be sure to pass it on. We look forward to welcoming you back again soon. kind regards, The Rydges Parramatta Team.

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Rydges Parramatta

Address: 116 James Ruse Dr, Rosehill, Parramatta, New South Wales 2142, Australia
Region: Australia > New South Wales > Greater Sydney > Parramatta > Rosehill
Price Range: $146 - $351 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Rydges Parramatta 4.5*
Number of rooms: 151
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Also Known As:
Rydges Parramatta Rosehill
Rydges Parramatta Hotel Rosehill
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Questions & Answers

Here's what travellers have asked, with answers from Rydges Parramatta staff and other travellers.
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Questions? Get answers from Rydges Parramatta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room overlooking car park for quietness”
 of 5 bubbles bayres42, 17 Feb 2017 | Read review
“Clean, crisp and decent rooms.”
 of 5 bubbles 139sheridant, 16 Feb 2017 | Read review
“All are good rooms !”
 of 5 bubbles markcN125AL, 18 Dec 2016 | Read review
“the panoramic view room is very nice”
 of 5 bubbles LoriI30, 12 Dec 2016 | Read review
“Check if your stay coincides with Rosehill races as the after race crowds can be a little rowdy”
 of 5 bubbles ChrisZ571, 14 Nov 2016 | Read review
5 of 5