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Sanctuary House Resort Motel

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326 Badger Creek Rd, Healesville, Victoria 3777 Australia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (66)
Room & Suite (14)
Dining (11)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Individually wrapped toiletries
Updated 20-06-16 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sanctuary House Resort Motel
Updated 20-06-16 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 3 hotels in Healesville
Location
Cleanliness
Service
Value
Travellers' Choice
STOP PRESS! NOW WITH FREE HIGH SPEED WIRELESS IN ALL ROOMS!Sanctuary House Resort Motel is the only motel accommodation in Healesville which enjoys a quiet 10 acre setting, off the main highway.Choose from deluxe suites(some with four poster beds and spas) or traditional accommodation, ideal for families.On site facilities include an inground swimming pool, games room and playground for the kids, plus a purpose built fully licensed restaurant/reception centre seating up to 120 people, both for a la carte dining and private functions.Walk to the sanctuary, and don't forget to ask about our discounted admission tickets for adults.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Game room
Table tennis
Books, DVDs, music for children
Children's playground
Car park
Wifi
Pool / beach towels
Outdoor pool
Fence around pool
Restaurant
Breakfast available
Complimentary instant cofffee
Complimentary tea
Special diet menus
Tennis court offsite
Children's television networks
Indoor play area for children
Kids' outdoor play equipment
Highchairs available
Conference facilities
Meeting rooms
BBQ facilities
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
First aid kit
Self-serve laundry
Washing machine
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Room features
Air conditioning
Housekeeping
Wardrobe / wardrobe
Iron
Microwave
Flatscreen TV
Electric blanket
Walk-in shower
Refrigerator
Electric kettle
Complimentary toiletries
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, French, Spanish, Arabic
190Reviews4Q+A42Room tips
Traveller rating
  • 69
  • 62
  • 31
  • 17
  • 11
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Popular mentions
keentravellor_11 wrote a review Jan. 2021
Melbourne, Australia27 contributions22 helpful votes
My husband and myself enjoyed a lovely couple of nights away back in June at this hotel when we stayed in the spa room,so we decided to take another mini break away booking 3 nights with Hotels.com but then ringing up to book an additional night to extend our stay. ( Friday to the Tuesday) Our initial experience had found the place to be clean with great customer service from the owner/ manager Helen so we looked forward to the same again. We had booked the Cedar Cottage as this looked very quaint and was available for the length of time required. What a mistake this was! The room was very small (website pictures misleading) and was quite old and more like a glorified bungalow! Whilst the linen and bathroom were very clean there was clumps of dust on the floor and web on the ceiling. The floors would creak and shake as you moved around the room and given their bungalow had accomodation for another couple, privacy was difficult as each could be heard moving around the room and talking. The steps to the bungalow were not that stable but the ramp on the other side felt more secure. The fridge door in the room could not be opened completely due to it hitting the bedside table making it difficult to put things in there ,and whilst in bed,a hard lump could be felt in the upper back region. This turned out to be a hard plastic box that was part of a very old electric blanket that may have been a double size on a queen bed given the location of this hard lump! Needless to say l approached Helen to see if another room could be arranged .Helen stated she would see what she could do stating she was aware we were returning guests and appeared to want to keep us happy. Helen advised that there was nothing available on the Saturday but she could have a room for us on the Sunday. We validated that given the time of year it was understandable that the resort might be fully booked and were grateful for her efforts. On the Sunday we approached Helen again and were advised there was a room but there would be nothing for the Monday. We agreed that we would cancel the additional night to be reimbursed and Helen stated that she would fix matters up in the morning, especially as we also had $40 owing for breakfast. To our delight we were given the spa room. We know that this room can come at a greater cost but felt that under the circumstances Helen may have wavered this, especially as we now had to cut our visit a day short and to date not had such a great experience. We would have even split the difference. Again.....very wrong! Imagine our surprise to be told that with the cost difference of being in the other room and breakfast made us now even. Helen we paid Hotels.Com $418.65 for 3 nights and you directly $122 for an extra night we did not use. That’s a total of $540 less $40 for breakfast meaning we paid you $500 for 3 nights, 2 of those in a 2 star bungalow! We feel totally ripped off!!! We are very saddened and disappointed by your apparent greed and lack of customer care. We will not be returning on principle as we are well aware that there are a great selection of other accommodations that hopefully will show more regard and care than your hotel has.
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Date of stay: January 2021Trip type: Travelled as a couple
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Response from Helen Halim, General Manager at Sanctuary House Resort Motel
Responded Jan. 25, 2021
Thank you for taking the time to raise these issues. We work hard to look after the individual needs of every customer and at busy times this can be an extra challenge. Regrettably misunderstandings may happen and are just as upsetting for us as they are for the customer. When you first approached me, I recall asking you to come inside out of the hot sun so that we could discuss how best to relocate you to your preferred accommodation. You specifically asked if the spa room was available, as you had stayed there before. At the time, it was my understanding that you were asking for an upgrade. I showed you on the booking screen that the spa room was available for two nights starting from the following day (Sunday). As you were deliberating until the next morning, unfortunately another customer booked the room, which made it unavailable to you for the full two nights, This resulted in your decision to cancel the additional night you had prepaid. As you acknowledge, I did all I could in the circumstances and offered you a full refund for the un-used night. We acknowledge that your stay did not meet your expectations this time. We appreciate feedback and always strive to improve the experience of our customers as best we can.
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NavadaShepp wrote a review Jan. 2021
Shepparton, Australia324 contributions80 helpful votes
I have just stayed here for three nights in a super deluxe queen room. It features a four-poster bed (with quite a firm mattress), microwave and two-person spa. It's situated at the rear of the property away from noisier family suites. The room was spotless and cleaned unobtrusively every day while I was out and about. The receptionist was lovely. The only thing that was a bit disappointing was that the onsite restaurant was closed due to COVID but that's the way of the world at the moment. Overall I was very satisfied with my stay.
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Date of stay: January 2021
Rooms
Service
Sleep Quality
Room Tip: Book a super deluxe suite - quieter and better facilities
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Response from Helen Halim, General Manager at Sanctuary House Resort Motel
Responded Jan. 25, 2021
Thank you for your lovely feedback. We are working to restore our restaurant services soon. We look forward to having you back at Sanctuary House.
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MackMelbourne wrote a review Nov. 2020
Melbourne56 contributions6 helpful votes
Rooms are spotless and clean and they have all we needed. They also have a pool which is fantastic. Great food, we had breakfast at Sanctuary House Resort each morning, excellent food and excellent value. The staff are absolutely lovely and so helpful and kind. Definitely highly recommend in every way. Healesville Sanctuary is only a couple of kilometres away at the end of the street from this property. Brilliant!!!
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Date of stay: November 2020
Rooms
Cleanliness
Service
Room Tip: Either a room at the back near the bushland and wildlife or a room at front looking out to the...
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Iasmim L wrote a review Jun. 2020
1 contribution
The place is gorgeous and the receptionist Hellen is really lovely. Very attentive, concerned about the spotless clean room and bathrooms. It’s very comfy and the service is the example of how to actually host a visitor. So grateful for have stayed here!! Loved it! Wish you guys all the light and a tremendous success! I also would like to mention I didnt make a booking i actually arrived last minute and Hellen was still so accommodating and friendly.
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Date of stay: June 2020Trip type: Travelled as a couple
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Response from Sancman, Manager at Sanctuary House Resort Motel
Responded Jun. 15, 2020
So happy Iasmim that you enjoyed your stay and we look forward to welcoming you back if you are ever in the area again. We are a fully certified COVID clean practicing business so customers can rest assured that we are adhering to all the latest cleaning protocols.
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heatherw747 wrote a review Feb. 2020
Mt. Gambier14 contributions1 helpful vote
We came to Healesville with friends to see Elton John at Rochford Wines and chose this Great Place to stay for two nights. Set in Beautiful bush surrounds in a quiet location this accommodation suited us perfectly. Our Hosts were very friendly and made us feel welcome. We ate at the restaurant for tea on one night and were very happy with the service and food. We had breakfast on both mornings and again the service and food was Great. We stayed in a Deluxe Room which was very clean and comfortable. We will definitely stay here again if we return to Healesville.
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Date of stay: January 2020
Location
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PRICE RANGE
US$66 - US$96 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sanctuary hotel healesville, sanctuary motel healesville
LOCATION
AustraliaVictoriaYarra ValleyHealesville
NUMBER OF ROOMS
23
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Frequently Asked Questions about Sanctuary House Resort Motel
Which popular attractions are close to Sanctuary House Resort Motel?
Nearby attractions include Healesville Sanctuary (0.5 km), TarraWarra Museum of Art (5.9 km), and Maroondah Reservoir Park (5.5 km).
What are some of the property amenities at Sanctuary House Resort Motel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Sanctuary House Resort Motel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sanctuary House Resort Motel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sanctuary House Resort Motel?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Sanctuary House Resort Motel?
Conveniently located restaurants include Herd Bar & Grill, Levantine Hil, and Oakridge Wines.
Are there opportunities to exercise at Sanctuary House Resort Motel?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at Sanctuary House Resort Motel?
Yes, self serve laundry and a washing machine are offered to guests.
Does Sanctuary House Resort Motel offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at Sanctuary House Resort Motel?
The staff speaks multiple languages, including English, Spanish, French, and Arabic.
Is Sanctuary House Resort Motel accessible?
Yes, it offers facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.