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All reviews club room close to the airport outdoor pool downtown nashville music city very nice hotel front desk staff fitness center king bed the room was nice shuttle service opry mills free shuttle lobby conference monarch balconies
After walking out of our hotel at midnight after finding bed bugs we sat on the side of the road looking for a hotel for the next three nights we decided to stay here even though it was a little further out then we hope...More
Best customer service ever! Maria Seifollahi -restaurant manager, she was exceptional, Tessa in the lounge/bar, she is one heck of a great server, sure knows her job and so friendly & quick. Josiah at front desk helped me with my boarding pass, Ashley Hudson -...More
Here for a conference. The hotel is old but has been remodeled and updated. Room was large and well furnished with plenty of outlets and charge ports. In conference room, the extension cords had built in usb charge ports. Staff was overall nice and polite...More
Brought my wife with me to visit my family from Florida. Entrance was hard to find at night with many twist and turns to find our way there. Now I grew up in Nashville and know this area well and I had trouble finding the...More
Date of stay: January 2018
Response from SamanthaG3031, Sales Admin at Sheraton Music City HotelResponded today
Thank you for sharing your experience regarding your recent stay with us. I am so very sorry for the inconveniences that you suffered due to the many issues you faced while staying with us. I understand how frustrating this must have been, and I empathize...More
When making my reservation, I requested 2 queen beds. Upon check-in-guess what rooms were left? King beds only. This was after I received an email stating I would receive a 2 queen bed room. So I had to sleep on the pull out sofa, which...More
Date of stay: December 2018
Response from SamanthaG3031, Sales Admin at Sheraton Music City HotelResponded 3 days ago
Thank you for sharing your feedback. I am very sorry to hear of all the ways that you were inconvenienced and that your experience with our staff was less than accommodating. What you have described is far from our Sheraton standards and is most definitely...More
Response from RR_Traveler | Reviewed this property |
We welcome dogs that weigh 40 pounds or less. Cats and other animals are not permitted. Dogs are allowed in Traditional Rooms only. Guests must sign a waiver at check-in. A 75 USD cleaning fee will be charged per... More
We welcome dogs that weigh 40 pounds or less. Cats and other animals are not permitted. Dogs are allowed in Traditional Rooms only. Guests must sign a waiver at check-in. A 75 USD cleaning fee will be charged per stay. Additional fees may apply for any damages caused or excessive cleaning that is required.
Dogs cannot be left unattended and are not allowed in the hotel’s dining venues. Every dog must be on a leash or in a carrier while in a public area. A guest must be present while any member of the hotel staff is in a guest room with a dog, and must notify the Front Desk when leaving a dog unattended in a room. The hotel will provide a “pet in room” sign that must be displayed on the guest room door. Guests must prevent noises and any other disturbances by a dog.