Springhill Suites Nashville Downtown / Convention Center

Springhill Suites Nashville Downtown / Convention Center

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Springhill Suites Nashville Downtown / Convention Center
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About

4.5
#40 of 213 hotels in Nashville
4.9 of 5 bubbles
Location
4.8 of 5 bubbles
Cleanliness
4.6 of 5 bubbles
Service
4.4 of 5 bubbles
Value
The new SpringHill Suites Nashville Downtown/Convention Center offers a convenient getaway with modern amenities including free high-speed Wi-Fi, on-site dining and an outdoor pool. This hotel is just steps from Music City Center.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Paid private parking on-site
Wifi
Paid internet
Hot bath
Pool / beach towels
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Poolside bar
Rooftop bar
Banquet room
Meeting rooms
Rooftop terrace
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Room features
Allergy-free room
Air conditioning
Housekeeping
Safe
Iron
Kitchenette
Microwave
Refrigerator
Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
2.0 of 5 stars
HOTEL STYLE
Mid-range
Family
Languages Spoken
English, Spanish
Hotel links
Special Offer:Earn points toward free nights.

Location

410 Rep John Lewis Way S Building B, Nashville, TN 37203-4210
4.5
4.5 of 5 bubbles263 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Springhill Suites Nashville Downtown / Convention Center boasts comfortable, well-appointed rooms that satisfy numerous guests, although check-in delays have been noted. The hotel's staff has earned accolades for their courteous and professional service, despite some reported issues with navigation and valet service. Cleanliness is a standout feature, with tidy accommodations and pristine common areas. While the amenities, including valet service and breakfast options, are well-regarded, high parking fees and drink prices have affected some guests' perception of value. The hotel's location garners high praise for its convenience to local attractions, enhancing its walkability score. Moreover, the inviting atmosphere, marked by a welcoming lobby complete with fresh flowers and live music, contributes to a relaxing and enjoyable environment.
Location
Convenient
Atmosphere
Welcoming
Rooms
Comfortable
Value
Expensive
Cleanliness
Spotless
Service
Helpful
Amenities
Top-notch

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263Reviews12Q+A25Room tips
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Detailed Reviews
sydney wrote a review Aug 2020
2 contributions1 helpful vote
5.0 of 5 bubbles
My friends and I had an amazing stay at the Springhill Suites this weekend! Rob at valet welcomed us and was great during our entire stay. Officer Christopher was always around which gave the hotel an extra sense of security and safety. Ty the pool bartender was also awesome!! Our rooms were very well cleaned and the room attendants were prompt to bring up whatever we needed. The location is also very walkable to many things. We will be staying here on our next visit!

My only suggestion is the pool cleaning! When my friend I got out, there were chunks on hair on each of us and we also saw some hair floating around the pool. I did see people cleaning the pool deck frequently.
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Date of stay: August 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Team Marriott, Agency / Consultant at Springhill Suites Nashville Downtown / Convention Center
Responded Aug 18, 2020
Dear sydneyd186, Thank you for the generous review of your stay at the SpringHill Suites Nashville Downtown. Team members like Rob, Christopher, Ty are a perfect example of the passionate and dedicated spirit of service that we value. We are delighted that our caring hospitality really stood out. It is also great to know how much you enjoyed our immaculate rooms and the terrific location of our hotel. Your concerns regarding the cleanliness of our pool have been shared with our housekeeping team to be more diligent going forward. It was a pleasure having you and your friends as our guest, and we look forward to welcoming you all back to the area. Juan Mera General Manager
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Adina H wrote a review Mar 2020
1 contribution1 helpful vote
5.0 of 5 bubbles
They were awesome, the people were very sweet and kind. Very helpful, the room was clean and comfy. The breakfast had a ton of different options for everyone, they made sure to keep everything sanitary by having germx containers located around the hotel, along with giving bars of soap, conditioner and shampoo. Just great service overall and definitely recommend staying with this hotel!
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Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TeamMarriott, General Manager at Springhill Suites Nashville Downtown / Convention Center
Responded Mar 14, 2020
Dear 654adinah, Thank you for your excellent review, and for recommending us to future travelers. Your comments regarding our seamless service, well-appointed accommodations, and delicious breakfast are much appreciated and serve as a great tool to let us know how we are doing. Thank you for being our guest. We look forward to welcoming you back to the SpringHill Suites Nashville Downtown. Andrew Ward General Manager
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
Billy wrote a review Feb 2020
5 contributions2 helpful votes
5.0 of 5 bubbles
Excellent room that was set up like a small suite, friendly staff, quick check in and check out , really clean and nice hotel. They have valet parking which it has to be as you are downtown. The valet guys were prompt getting our vehicle and were really nice guys There is always someone cleaning the hotel and grounds. It was easy to get to venues in downtown Nashville. Everything is in walking distance. My grandson and I got tickets to the Bridgestone arena to catch a hockey game and it was great not to have to park anywhere and leave in traffic. We were there for a hockey tournament that he was in. It was great to be able to go to places in Nashville downtown just walking.
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Date of stay: February 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: I visited various room as we were there for a tournament and all rooms were the same ample small...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TeamMarriott, General Manager at Springhill Suites Nashville Downtown / Convention Center
Responded Feb 5, 2020
Dear hockeymaniac, We appreciate you choosing SpringHill Suites Nashville Downtown while you were here for a tournament and are delighted our convenient location worked perfectly for your needs. It is also nice knowing you were pleased with our well-kept property and that you were impressed with our friendly service. Thank you for allowing us to be of service. We look forward to having the pleasure of doing so again the next time you are in our area. Andrew Ward General Manager
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Suzanne B wrote a review Jun 2021
Clarkesville, Georgia86 contributions43 helpful votes
1.0 of 5 bubbles
A very modern, clean hotel, close to all the attractions. That's the good part. There is no housekeeping service and you will be required make your own bed and reuse the same towels. You can call the lobby for top ups of toiletries and coffee etc. They may arrive, they may not. Soundproofing isn't great either, loud music from outside until late every night. I've stayed at quieter airport hotels. There is valet parking only at an additional $32 per day.
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Date of stay: June 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Team Marriott, Guest Services / Front Office at Springhill Suites Nashville Downtown / Convention Center
Responded Jun 17, 2021
Dear Suzanne B, Thank you for being a guest at our hotel. Please accept our apologies for the inconvenience caused because of the changes in our housekeeping policy, and we regret not communicating it with you adequately. We also apologies for the noise issue you experienced. In the future please know our front desk is staffed around 24 hours to make the most of your stay. Thank you again for your feedback, and we hope to see you again soon. Juan Mera General Manager
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Smith D wrote a review Jul 2020
1 contribution2 helpful votes
1.0 of 5 bubbles
Just horrible all the way around. Small expensive room to start then they run around Quoting DUE TO COVID 19 we are not going to provide you the services you paid a lot more for to stay at a Marriott property! No breakfast but what they even had NO coffee bar in the lobby !!! What the ———-? Also No room services to clean your room. They don’t take the trash out, clean and sanitize, make the beds or provide you linens. They hang the bull save the environment sign to guilt you into not wanting new towels. Oh did I forget if you want to park your car it’s another $42 valet. Oh wait if you book in advance they screw you as I booked for rack rate of $160 a night but the night I got there you can book for 40% off at 89$ a night! They have security in the pool area only so you cannot being in your own food and drinks but ZERO security on the street where there are all kinds of street people approaching you for who knows what!!
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Date of stay: July 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Team Marriott, Agency / Consultant at Springhill Suites Nashville Downtown / Convention Center
Responded Jul 27, 2020
Dear 836smithd, Thank you for your review. We regret your disappointment with some of our amenities not being available during your stay due to the current circumstances. Please know, the published prices may vary daily based on average room demand. We hope you will consider staying with us again on your next visit to our area. Juan Mera General Manager
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Rebecca B wrote a review Jun 2022
Mount Pleasant, North Carolina904 contributions188 helpful votes
+1
4.0 of 5 bubbles
The hotel itself was very beautiful, clean and very well maintained with my only complaint being the limited access to the hotel. There is only 1 way in and out of the hotel so I wished that there had been an alternative entrance. Our room had 2 queen beds, sleeper sofa, very large bathroom and closet, we couldn't ask for more when it came down to our accommodations. The room also had a mini-fridge, microwave, safe, shampoo, conditioner and body was so there's no need for these items. The bed was so comfortable and the air conditioning worked like a champ in the 100 temp days. Please know that if you rent a car, it's $48 a night for valet parking and that's all they offer at this location. We visited the 21st floor restaurant for a snack and free entertainment. The chips and salsa were fresh but cost $16, our pitiful drink was $12 each but the free entertainment was really good. The view from up there is really nice as well and you're only 2 blocks down from Broadway. I suggest you hit the food trucks that pull up in the parking lot directly across from the entrance of the hotel instead of paying $40 for drinks, chips and salsa.
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Date of stay: June 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Team Marriott, Guest Services / Front Office at Springhill Suites Nashville Downtown / Convention Center
Responded Jun 19, 2022
Dear Rebecca B, Thank you for your review. We are glad you had an enjoyable stay overall and that you were pleased with our property and well-appointed comfortable accommodations. We value your observations and hope that your overall good experience will bring you back to SpringHill Suites Nashville Downtown/Convention Center in the near future. Juan Mera General Manager
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Russell L wrote a review Jul 2021
Allentown, Pennsylvania171 contributions151 helpful votes
4.0 of 5 bubbles
Stayed here for 3 nights family visit. Walking distance to the main strip of bars, restaurants, and a block from the hall of fame. Recommend the old town trolley which picks up a block away. Visit the hall of fame as this is a must see!
Three issues I had which makes this not a 5 star is parking, a very cold non-heated pool, and 1 drink at the bar was $17.40 the frozen margarita.
The room was super comfortable, clean and had a comfortable bed and pillows. The breakfast was good with a decent variety but everything is basically frozen packaged and then thawed or the eggs for instance were likely bagged then microwaved.
Parking is $43.00 valet at the hotel. There is a public lot right across the street that is $30.00 pay at the paystation and this is for the day in an out, just put the ticket on the dash. I recommend this option! The pool was just too cold for me and my 11 year said the pool was too cold to stay in long and the hot tub wasn't very hot. The place is very clean, staff is super nice, and this is a modern higher end hotel. I like the distance to the food court, shops, restaurants and everything Nashville. Would definitely recommend this hotel and would stay here again but they need to do something about that parking fee because the $43.00 plus tip a day makes this hotel out of price range for many guests. Nashville is everything expensive as the saying goes so expect to pay a premium for everything. Def go to the Grand Ole Opry and the RCA studio tour. Be ready to do lots of walking, eating, and spending $. If you are a drinker then this place has ever type of theme. The hotel is in a safe location and I did feel very safe at this downtown area. Lots of homeless around too but they don't bother you.
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Date of stay: July 2021
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: park across the street and skip the valet.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Team Marriott, Guest Services / Front Office at Springhill Suites Nashville Downtown / Convention Center
Responded Jul 15, 2021
Dear Russell L, Thank you for sharing about your stay at SpringHill Suites Nashville Downtown/Convention Center. We appreciate the generous remarks and are glad you and your family enjoyed our hotel. However, we regret your disappointment with our parking fee. These fees are competitively priced and listed on our website, and we will share your comments appropriately. It was a pleasure hosting you and we hope to see you again soon. Juan Mera General Manager
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cobeats wrote a review Jun 2020
Orlando, Florida105 contributions24 helpful votes
1.0 of 5 bubbles
The hotel is beautiful, the room was nice and spacious. I booked this place based on the location and the amenities. To my surprise there was no breakfast included as advertised on the hotel site. The receptionist had me signed something, which I understand was to cover themselves bc of covid. And then she tells me and "there is no hot breakfast." She said, you booked through a third party hotel site, basically any other site that is not Marriott is a third party, "it is clearly listed on our website that there is no hot breakfast." Who checks the hotel direct website when booking through a third party, I mean I always look for the best deal and that is many times not the hotel's site. I paid $188 for a one night stay. The parking is not free. Valet is required which is $43.00. Also, there is not complimentary water either. Total disappointment. And again, a bait and switch.
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Date of stay: June 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TeamMarriott, Manager at Springhill Suites Nashville Downtown / Convention Center
Responded Jun 15, 2020
Dear cobeats, Thank you for choosing our hotel and for sharing your observations. Our hotels are known for their dedication and commitment to excellent service and accommodations, and we regret this was not your experience. Your comments will be reviewed to ensure we focus on correcting and preventing such mistakes. Andrew Ward General Manager
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Doug W wrote a review Aug 2022
Wembley, United Kingdom1,025 contribution121 helpful votes
5.0 of 5 bubbles
This Marriott hotel the Springhill Suites is located very conveniently in Downtown Nashville, only about 5 minutes walk away from Broadway and passing the Country Music Hall of Fame on the way before hitting Broadway close to the Ryman Theatre.
The hotel is unusual as it is actually on the 6th floor and above of a modern block. Reached by elevator the reception and breakfast restaurant are on that floor as are the gym and a very nice outdoor swimming pool. The hotel bedrooms are well furnished and equipped in a very modern and spacious way and the comfort level is excellent. Altogether we found this hotel a very nice d convenient place to stay in Nashville.
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Date of stay: April 2022
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Team Marriott, Guest Services / Front Office at Springhill Suites Nashville Downtown / Convention Center
Responded Aug 23, 2022
Dear DougW907, Thank you for choosing SpringHill Suites Nashville Downtown/Convention Center during your visit to our vibrant city. We appreciate you sharing how much you enjoyed your time with us and our great location, comfortable accommodation, and amenities. It was a pleasure hosting you, and we hope you will stay with us again on your next visit to the area. Juan Mera General Manager
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252jan253 wrote a review May 2021
Buffalo, New York119 contributions63 helpful votes
2.0 of 5 bubbles
The only good thing I can say about this hotel is the location. We had a terrible stay. We checked in from Sunday and left Friday. Sunday night we woke up at 2 am to younger people partying in all the rooms around us. They had music on and yelling and slamming doors. I did call the front desk and said it would be looked into. I don’t believe it was. When I tried calling the front desk back saying the partying was still going on, the line was busy! I also went down to the front desk the next morning to talk to them about it and the woman rudely walked away from me. Unfortunately she didn’t have a name tag on. She should not be working at a hotel! Customer service was awful! Luckily, they checked out Monday and no one else was around until our last night and they were quiet. I was also told when we checked in that the breakfast buffet was up and running with people serving you which I was excited about. Well, we went down there Monday morning and what a disappointment!! There was no buffet! It was eggs and Canadian bacon in a plastic container! Ugh! Not my idea of a breakfast buffet! Also, had yogurt and packaged bagels and like 10 kinds of coffee! Not what I was expecting at all! Needless to say, we did find other places to eat. Room was very small and the temperature was very hard to control. It was either too hot or too cold and the register is right next to the bed! Bed was super uncomfortable. Me and my husband both had aching backs all week! They should give you some type of massage service for that! Room was set up very weird. We did use the pool one day and it was very warm, but if you go down after 2-2:30, it's totally in the shade. Hot tub wasn't working when we were there. All we got was a sorry for the noisy party people! I would not stay here again.
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Date of stay: April 2021
2.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
3.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Team Marriott, Guest Services / Front Office at Springhill Suites Nashville Downtown / Convention Center
Responded May 8, 2021
Dear 252jan253, Thank you for choosing our hotel and for sharing your observations. We are genuinely sorry we did not give our best during your visit. We appreciate you bringing the service and breakfast issues to our attention, we will address these with appropriate individuals. Thank you for all of your feedback, we hope to have another opportunity to show you our exceptional hospitality on your next visit to Nashville. Juan Mera General Manager
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Marsha L asked a question Mar 2022
Seymour, Indiana
How close are you to music row?
Answer from DaBigG
Slidell, Louisiana673 contributions638 helpful votes
2 or 3 blocks, about a 5 minute walk. I found it to be very convenient.
Fleets20 asked a question Feb 2022
Hudson, Wisconsin8 contributions
Is the pool heated and open all year round? TIA!
Fleets20 asked a question Feb 2022
Hudson, Wisconsin8 contributions
Is the pool bar open all year round -everyday of the week?
Answer from DaBigG
Slidell, Louisiana673 contributions638 helpful votes
Don't remember, but behind the pool bar and just a step inside from the pool, the bar is extended inside. That inside bar was always open. In other words, it was the same "bar" but extended into the inside.
Angiedmartini@gmail.com asked a question Sep 2020
Anaheim, California5 contributions1 helpful vote
Does your facility offer airport pick-up/drop-off and if so, how does it work?
Answer from Debbie
3 contributions2 helpful votes
No they do not unfortunately.
John P wrote a tip May 13
1 contribution
5.0 of 5 bubbles
"Make a reservation "
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Ginny T wrote a tip Apr 2024
1 contribution
2.0 of 5 bubbles
"Make sure when you check in that they have you checking out on the correct day on your reservations. "
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KJ wrote a tip Apr 2024
Portland, Maine2 contributions
5.0 of 5 bubbles
"2 min walk to Broadway"
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jennifer c wrote a tip Mar 2024
2 contributions
5.0 of 5 bubbles
"Breakfast is really good! So make sure you go early! Such a wide variety and places to sit."
Read full review
Curiosity540629 wrote a tip Mar 2024
1 contribution
5.0 of 5 bubbles
"AC in the unit was a little loud. Fan went on and off multiple times a night. "
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Not the right property for you?
There are more places to choose from in the Nashville area.
PRICE RANGE
C$298 - C$611 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
SpringHill Suites by Marriott Nashville Downtown
LOCATION
United StatesTennesseeDavidson CountyNashville
NUMBER OF ROOMS
125
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Springhill Suites Nashville Downtown / Convention Center - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Springhill Suites Nashville Downtown / Convention Center
Which popular attractions are close to Springhill Suites Nashville Downtown / Convention Center?
Nearby attractions include Country Music Hall of Fame and Museum (0.3 km), Song Suffragettes (0.4 km), and Nashvox: The Nashville Studio Experience (0.4 km).
What are some of the property amenities at Springhill Suites Nashville Downtown / Convention Center?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at Springhill Suites Nashville Downtown / Convention Center?
Top room amenities include a kitchenette, air conditioning, and a refrigerator.
What food & drink options are available at Springhill Suites Nashville Downtown / Convention Center?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Springhill Suites Nashville Downtown / Convention Center?
Yes, a parking garage, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to Springhill Suites Nashville Downtown / Convention Center?
Conveniently located restaurants include Etch, The Listening Room Cafe - Nashville, TN, and Bakersfield.
Are there opportunities to exercise at Springhill Suites Nashville Downtown / Convention Center?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Springhill Suites Nashville Downtown / Convention Center located near the city centre?
Yes, it is 0.8 km away from the centre of Nashville.
Are any cleaning services offered at Springhill Suites Nashville Downtown / Convention Center?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Springhill Suites Nashville Downtown / Convention Center?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Springhill Suites Nashville Downtown / Convention Center offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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