Holiday Inn Express Nashville Downtown - Broadway, An Ihg Hotel

Holiday Inn Express Nashville Downtown - Broadway, An Ihg Hotel

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Room & Suite (97)
Holiday Inn Express Nashville Downtown Conf Ctr, an IHG hotel
Videos (1)
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About

4.0
#63 of 217 hotels in Nashville
4.6 of 5 bubbles
Location
4.1 of 5 bubbles
Cleanliness
4.3 of 5 bubbles
Service
3.8 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

Discover the Heart of Nashville at Our Broadway Location with Complimentary Breakfast

Experience the essence of Music City with a stay at the Holiday Inn Express Nashville Downtown Conference Center. Our hotel is strategically positioned in the heart of downtown Nashville, offering contemporary and comfortable accommodations tailored to meet the needs of today's discerning travelers. Find a world of convenience with our array of on-site amenities, including a seasonal outdoor pool, a 24-hour Fitness Center, and a complimentary Express START breakfast to kickstart your day.

Our prime location grants you easy access to iconic attractions like the Honky Tonk Highway, Music Row, Nissan Stadium, Bridgestone Arena, Centennial Park, Ryman Auditorium, the Grand Ole Opry, Vanderbilt University, and more. If you're in town for business, take advantage of our 10,000 square feet of versatile event space and discounted group room blocks.

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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Evening entertainment
Patio
Kids stay free
Paid private parking on-site
Wifi
Pool / beach towels
Outdoor pool
Breakfast available
Breakfast buffet
Kid-friendly buffet
Board games / puzzles
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Convenience store
Gift shop
Non-smoking hotel
Outdoor furniture
Sun deck
Sun loungers / beach chairs
ATM on site
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Self-serve laundry
Shoeshine
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Interconnected rooms available
Safe
Telephone
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
On-demand films
iPod docking station
Complimentary toiletries
Hair dryer
Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
City View
Centrally Located
Languages Spoken
English, Spanish, Arabic
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards

Location

920 Broadway, Nashville, TN 37203
4.0
4.0 of 5 bubbles1,441 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Holiday Inn Express Nashville - Broadway, an IHG Hotel, is celebrated for its prime location near Broadway and downtown Nashville, despite nearby construction. Guests are charmed by the hotel's vibrant atmosphere, underscored by daily live music and a welcoming vibe. While the rooms are generally seen as clean and comfortable, there are occasional complaints about noise and odors. The staff receives accolades for their exceptional service; however, the hotel's value is sometimes questioned due to pricey parking and cleanliness issues, particularly in the breakfast area.
Location
Central
Atmosphere
Lively
Rooms
Comfortable
Value
Expensive
Cleanliness
Mixed
Service
Attentive
Amenities
Satisfactory

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1,441Review41Q+A100Room tips
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Detailed Reviews
mlchesser wrote a review Jun 2023
Richmond Hill, Georgia
Hotel's Favourite
5.0 of 5 bubbles
This hotel was perfect!! It is so conveniently located at Broadway Street. A breakfast is served every morning AND they have a live music reception with munchies every evening! All of the employees were very friendly. The valet gentleman were incredible! They were very courteous and even with lots of people coming and going they kept a smile on their faces and were prompt getting our vehicle whenever we needed to leave! A great big shout out to Jack and McKenzie !!! Thank you!’n
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Date of stay: June 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from reviews+hienashvilledowntown@thesocialstation.com, General Manager at Holiday Inn Express Nashville Downtown - Broadway, An Ihg Hotel
Responded Jun 5, 2023
Thanks for the amazing review! Its excellent your time at Holiday Inn Express Nashville Downtown was so fantastic! We take great care in providing top-notch service for all of our guests. Your praise for our team lets us know were doing our job! We look forward to hosting you again soon so we can share another splendid experience with you! Thank you again for sharing your feedback!
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Foghorn8508 wrote a review Apr 2021
Willoughby, Ohio
4.0 of 5 bubbles
Being an IHG Elite member I would have expected a bit more. I used the new early check in/no touch on the app, but on arrival they had to search for a room for me. I was unfortunately put on a lower floor by Broadway. When staying here ask for a high floor or you will hear the road noise, sidewalk conversations, and even smell the cigarette smoke. With COVID the usual hot breakfast was not available. Instead EVERY DAY was the same 4-5 cereals (Only one that did not have sugar as on of the first two ingredients, a muffin, small bottle of water, warm juice and milk (they never refiled the trays with ice or cooled down the juice the night before), some fresh fruit and coffee (when it wasn't out like it was two of the days during our stay). Shower water pressure was a 2 our of 10. No maid service unless you are staying 5 days or more. The wall mounted soaps and shampoos ran out after 2 days which means that the maids are not doing their job. If you want clean towels you have to go down to the front deck and ask for them and pile up the old ones in a corner of your room. Good - an easy walk to downtown Nashville, the Ryman and other sites.
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Date of stay: April 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
dontstayathome wrote a review Mar 2020
Pittsburgh, Pennsylvania
5.0 of 5 bubbles
From the time we checked in until the time we checked out 4 days later, we had a perfect stay. We were greeted by Alexis T. when we first arrived at 9:00 a.m. and even though our rooms weren't available that early, she provided PERFECT customer service. She offered to hold our luggage for us so we could begin to explore downtown.....she did it with a smile and could not have been more welcoming. She also told us that breakfast was still being served and if we would like to partake to please do so. She set the bar very high and is a perfect "face"for the hotel!
Our rooms were very clean at check in but we did not ask for our rooms to be cleaned after that. We only asked for clean towels and the housekeeping staff were gracious in giving us the amount we requested.
We enjoyed the evening reception (provided 7 nights a week/4:00-7:00 p.m.)held in the lobby one evening. That night they had complimentary chicken wings, chips with artichoke dip and cubed cheese......all hot and very tasty! There was also an acoustic guitar player in the lobby providing very nice music (low volume). The morning breakfast was very well presented as well.....one morning they ran out of bacon - no big deal!
This hotel is located a 10 minute walk from all the action on Broadway. Super location!
I would 100% stay and recommend this hotel to anyone in need of a hotel while visiting downtown Nashville!
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Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dearly Departed wrote a review Jan 2020
Los Angeles, California
1.0 of 5 bubbles
I purposely booked a Holiday Inn because we've had great experiences.

We stayed five nights and spent about 2000 bucks for the room and valet.

NOISY NOISY. The construction literally outside or window. There was constant slamming of doors down the hall literally shook our walls all day and night. The housekeeping staff were not attentive. We stayed 5 nights the room was NOT vacuumed a single time (and we tipped each day) Teetering microwave, failure to stock complete towels or even wash the bathroom floor. The bathroom door was rotting at the bottom. This looked like blood on the door of the room that was never cleaned for our entire trip. They claimed it was fully booked. The ice machines were shut. We had to go up or down a floor for ice. "Sorry for the inconvenience." Valet parking were terrific and nice but they had only about 75 feet of driveway space. It was a constant and slow maneuver - they did a great job but waiting was terrible.
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Date of stay: December 2019
1.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
1.0 of 5 bubblesService
Room Tip: Don't. Just don't.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHGService, Guest Relations Manager at Holiday Inn Express Nashville Downtown - Broadway, An Ihg Hotel
Responded Jan 20, 2020
Hi Valued Guest, Thank you for your stay at our Holiday Inn Express Nashville Downtown Conference Center and for taking the time to leave us feedback. We are all about giving exceptional service to our guests and are committed to comfort in every way. I'm sorry there were a couple of issues you encountered that spoiled your stay. I know how letdown you must have felt towards the cleanliness of the room, it's flooring and the incomplete amenities. I have conveyed your comments to the housekeeping manager and maintenance department for checking. I understand the inconvenience of our on-going renovations to our guest and we are doing our best to finish everything for the better guest experience. I also sent you a private message to reach out further. I hope we get the chance to serve you again and create a better experience for you in the future. Warm thoughts, Deborah R. Case Manager IHGService
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A Brian C wrote a review Mar 2020
Ann Arbor, Michigan
1.0 of 5 bubbles
Let's see. If you were at the fair and one booth was selling a punch in the face for $100 and next door another booth is selling a punch in the face for $10 would you buy the $10 punch in the face because it was 90% off or just steer clear?
That's how I felt after an attempt to reserve two rooms for my wife and I and another couple for a Thursday, Friday and Saturday in May 2020. I called the hotel directly for booking to be sure to get all of my earned Priority Club Reward benefits. When the clerk was reading me the long list of charges and fees I asked what is the "service fee" for. "Oh that is for your amenities". And, what amenities are those, I asked. "That would be your free breakfast and free Wi-Fi". Hmmmmm doesn't sound too free to me? So, she goes on with her spiel and I ask what about free parking? No, she says, "the parking is an extra $35 per night". "So, the room is $217 plus $16.35 service fee plus $35.68 in taxes and $35 for parking which is $304.03 per night", I ask? If that is correct, I continue, " why is the total for three days $1003.42?; that's almost $335 per night not even close to the $217 you quoted me?" She replied, there is a $30 per night extra on Friday and Saturday and the parking is $42 per night on weekends. Wow, that's over $117 per night in extras! So, I told her I wasn't interested and would book elsewhere (the Best Western Plus down the street charges $30 a night more but does actually have free breakfast, free Wi-Fi, and free parking, so net, it is about $90 per night less). Her answer was that I cannot cancel my room because when I gave my rewards card number the credit card is attached to it and the room is automatically charged and it is non refundable. Can you imagine?! What a scam!! I asked to talk to a manager and she hung up. After about two hours talking to the Holiday Inn Customer Service rep, the best he could do was cancel that room and sell me a weekend package for $908.25. Granted, that is a little bit better than $1003.42, but, next time I'll steer clear of Holiday Inn Express altogether. With a loyalty program like that, there is no need to stand in line for two hours to buy a punch in the face for 90% off. Beware of a whole litany of extra charges at this property.
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Date of stay: March 2020
4.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Room Tip: Beware of all the up charges. They charge extra for everything.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHGService, Guest Relations Manager at Holiday Inn Express Nashville Downtown - Broadway, An Ihg Hotel
Responded Mar 30, 2020
Hello Brian C, Thank you for leaving us candid feedback for the Holiday Inn Express Nashville Downtown Conf Ctr to help us identify areas that need additional attention. I am glad you are pleased with our hotel's location. I read you felt to most likely book to any Holiday Inn express in the future due to the rate on your reservation for May 2020. IHG sincerely cares about your experience so I shared your comment with the hotel management for review, and I sent you an email to talk about this more. I hope this will not deter you from keeping us as your preferred choice. Sincerely, Jeraldine R. Case Manager IHGService
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lindaK wrote a review Oct 2020
Novi, Michigan
5.0 of 5 bubbles
I would highly recommend this Holiday Inn Express. Close to Broadway action, all bars/restaurants walkable, well maintained/clean/great room/beds and great staff - James, Chris and every staff member we came into contact with were super friendly and able to accommodate any of our asks/questions. Plus decent continental breakfast items even with Covid limitations.
Don't hesitate to book here.
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Date of stay: October 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TR-C wrote a review Aug 2022
5.0 of 5 bubbles
My friends and I were in town for a girls week:) I had initially booked another hotel for our stay by mistake, Holiday Inn Express downtown -Vanderbilt (vs downtown-conference center)…..big mistake! Our stay was originally booked Monday thru Friday but by Tuesday noon I knew I couldn’t stay there any longer. Long story short, we paid a visit to Holiday Inn Downtown (conference center) and fortunately for us, Steven, the hotel manager was behind the desk. We explained our situation and he was more than happy to figure out a way to accommodate us without a big financial impact. He gave us a tour of the hotel as well as a look at a room ( super clean) and said that because he had available rooms he would match the rate we had at the Vanderbilt ( we had an early on-line booking rate) Needless to say, we ended our stay at the Vanderbilt and moved right over to Downtown Broadway and only was out a one night double rate which was worth it to us! Our stay was so much better once we moved, the hotel is very clean, staff was always friendly, anytime we ran into Steven he always asked how we were doing and whether there was anything he could do to help us or enhance our stay. He went above and beyond to try and make up for our bad experience at a different hotel! Seriously, this hotel has a great location but more importantly an excellent manager which is evident by the smiles of the staff and the cleanliness of the hotel.
We will be staying here again!!!
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Date of stay: August 2022Trip type: Travelled with friends
Room Tip: Double check your reservation to make sure you reserved the correct one or location. Several...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from A K, General Manager at Holiday Inn Express Nashville Downtown - Broadway, An Ihg Hotel
Responded Aug 8, 2022
Thank you for the excellent review, trc333! We're thrilled your time at Holiday Inn Express Nashville Downtown was so amazing! We endeavor to go above and beyond to ensure our guests have a memorable experience. We're delighted you appreciated our prime location and clean accommodations. It's not surprising that Steven took such great care of you and made you feel so valued. He is a wonderful leader for our team! We look forward to hosting you again soon for another fantastic experience! Have a beautiful day!
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Julie W wrote a review Jun 2022
Horsham, United Kingdom
4.0 of 5 bubbles
Hotel was neat and tidy staff were friendly. Breakfast was really good for the included price and an added bonus of food in the evening (snacks) but enough to act as a light meal (served 4-7pm) whilst a local musician played.
Minus points - ice machines broken on all floors didn’t get repaired whilst we were there.
Our bedroom had a broken blind from before we arrived which didn’t get repaired and also the laundrette was broken again reported but not repaired. Not sure if it was a case of they couldn’t get the parts tho.
Hotel is situated at one end of broadway so walkable to bars on broadway (yes there’s a hill to climb but it’s fine I’m disabled and managed it slowly with stops) there’s a convenience store and whole foods the other direction altho the hotel sells food you can microwave if you want it - it’s cheaper to go to whole foods and grab some salad and fresh fruits. We enjoyed the stay and would stay at that hotel again if we were in Nashville as the staff were lovely.
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Date of stay: May 2022Trip type: Travelled as a couple
Room Tip: Busiest thur-sun night Breakfast is a must Stick around in the evenings 4-7 for the musician ...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from A K, General Manager at Holiday Inn Express Nashville Downtown - Broadway, An Ihg Hotel
Responded Jun 16, 2022
Thank you for the excellent rating, 978julieb! We're so glad that you've enjoyed your stay at Holiday Inn Express Nashville Downtown so much. It's wonderful to know that your interactions with our staff have been so positive. We strive to provide each guest with exceptional service and we're so glad that several members of our team went above and beyond to ensure your satisfaction. We'll be sure to pass your compliments along to our team. We also appreciate your kind words in regards to all of our wonderful amenities, such as our delicious breakfast. However, we will discuss your concerns regarding the repairs that need to be tended to throughout your guest room and our hotel with our maintenance team. Thanks again for taking the time to share your thoughts with us. We look forward to seeing you again soon.
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chrispixtina wrote a review Jul 2022
Riverside, California
2.0 of 5 bubbles
Hotel is in an excellent spot walking distance to Broadway and many food places, but not sure if it’s worth the troubles. We arrived on a Saturday got to our room and the toilet would not stop running water, we called the front desk and after about 2 hours it was fixed. The room is not soundproof at all we could not sleep with all the motorcycles and cars revving their engines on the street below. We had a room with a sofa bed no blankets in the room, we went to the front desk they gave us a blanket and a sheet when we opened the bed up it sagged so much in the middle we called down for more blankets they said they were totally out. They have three elevators only two were working most of the time, a second one broke one day took forever to use the elevator, as the staff use the same elevators it was fixed later in the day. Next problem we were on the 7th floor and the a/c above our room dripped water on our window all day/ night making noise which was annoying. The pool is missing tiles needs work, the gym is to hot to workout, and the staff did not help with the temperature. The valet staff was very nice, but the setup is horrible as it is a short driveway and many times you have to be in the street waiting blocking the street. The hotel staff was nice. The breakfast was good.
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Date of stay: June 2022Trip type: Travelled with family
Room Tip: Valet parking is expensive there is a lot behind the hotel to self park.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from A K, General Manager at Holiday Inn Express Nashville Downtown - Broadway, An Ihg Hotel
Responded Jul 8, 2022
Thank you for taking the time to submit this feedback. We are always working very hard to provide the best experiences for all of our guests. It's unfortunate to see that we could have done more for you during your stay. We will share your concerns with our team moving forward. We hope you will give us another opportunity to provide a better experience for you in the future. We look forward to that chance.
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oldflame wrote a review Oct 2020
Grandville, MI
4.0 of 5 bubbles
Great location for hanging out downtown.
We had to be moved 2x when we arrived due to toilet issues, otherwise it was fine. Bathroom is fairly small. Housekeeping doesn't enter during your stay.
I would've liked to see the toilet marked sanitized and the remote control sanitized and bagged but it wasn't. There was zero paper or hotel information in the room.
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Date of stay: October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jennifer W wrote a tip Today
Georgetown, Kentucky6 contributions
3.0 of 5 bubbles
"Valet is not optional just FYI"
Read full review
Lisa R wrote a tip Jul 6
1 contribution
5.0 of 5 bubbles
"The only issues I have is that the breakfast is very repetitive and could use more variety. "
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Deb W wrote a tip Jun 2024
4 contributions2 helpful votes
5.0 of 5 bubbles
"Weekends are very busy in area."
Read full review
JAGR32 wrote a tip Jun 2024
Riverside, Connecticut89 contributions70 helpful votes
3.0 of 5 bubbles
"There's parking right behind the hotel that's way cheaper than using the valet."
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Jessica S wrote a tip Jun 2024
1 contribution
5.0 of 5 bubbles
"Nashville is expanding constantly so wear sturdy shoes because the sidewalks and roads are uneven and can be difficult."
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Not the right property for you?
There are more places to choose from in the Nashville area.
PRICE RANGE
C$264 - C$512 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express nashville downtown hotel nashville
LOCATION
United StatesTennesseeDavidson CountyNashvilleDowntown Nashville
NUMBER OF ROOMS
287
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Holiday Inn Express Nashville Downtown - Broadway, An Ihg Hotel - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Holiday Inn Express Nashville Downtown - Broadway, An Ihg Hotel
Which popular attractions are close to Holiday Inn Express Nashville Downtown - Broadway, An Ihg Hotel?
Nearby attractions include Frist Art Museum (0.05 km), Nashville War Memorial Auditorium (0.3 km), and The Gibson Garage (0.4 km).
What are some of the property amenities at Holiday Inn Express Nashville Downtown - Broadway, An Ihg Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Holiday Inn Express Nashville Downtown - Broadway, An Ihg Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express Nashville Downtown - Broadway, An Ihg Hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express Nashville Downtown - Broadway, An Ihg Hotel?
Yes, paid private parking on-site, secured parking, and valet parking are available to guests.
What are some restaurants close to Holiday Inn Express Nashville Downtown - Broadway, An Ihg Hotel?
Conveniently located restaurants include 1 Kitchen, Harriet's Rooftop, and Bourbon Steak by Michael Mina, a Nashville Steakhouse.
Are there opportunities to exercise at Holiday Inn Express Nashville Downtown - Broadway, An Ihg Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Holiday Inn Express Nashville Downtown - Broadway, An Ihg Hotel located near the city centre?
Yes, it is 0.8 km away from the centre of Nashville.
Are any cleaning services offered at Holiday Inn Express Nashville Downtown - Broadway, An Ihg Hotel?
Yes, dry cleaning and self serve laundry are offered to guests.
Does Holiday Inn Express Nashville Downtown - Broadway, An Ihg Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Holiday Inn Express Nashville Downtown - Broadway, An Ihg Hotel?
The staff speaks multiple languages, including English, Spanish, and Arabic.
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