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Extended Stay America - Nashville - Airport - Music City

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Extended Stay America - Nashville - Airport - Music City
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44 Reviews from our TripAdvisor Community

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Showing 44: English reviews
Start your review of Extended Stay America - Nashville - Airport - Music City
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Reviewed 1 week ago via mobile

Had a quick stop at the hotel for an early flight in the morning, location of the hotel was perfect. Staff was accommodating as well as friendly, Courtney, the receptionist was very helpful with early check out and dinner recommendations. Room was clean with a comfortable bed and reasonably clean bathroom. Decent food choices in the area, I recommend the...

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Helpful?
Thank Zack T
Pittsburgh
Reviewed 3 weeks ago

Room wiring destroyed CPAP equipment from unexplained power surge. Hotel refuses to take financial responsibility. Moreover, we have sent all necessary documentation for the nonprofit tax exemption, asking that our sales tax be refunded as required by law. And they refuse to act on it. This comes after months of trying to reach their corporate HQ. No one ever answers...

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Helpful?
Thank Dara3034
Manager_11525, Manager at Extended Stay America - Nashville - Airport - Music City, responded to this review

I appreciate you taking the time to write a review of your experience with us. We strive for great customer services and would like for you to feel comfortable and enjoy your stay. I do apologize if you had issues during your stay. We honor all valid tax exempt forms when presented at the time of check in, unfortunately we...

Orlando, Florida
Reviewed 3 weeks ago

Newly renovated. My concerns were minor, like the area under the bed hadn't been vacuumed in about a month, as we found New Years Eve celebratory items under it, and the bathtub stopper didn't work. The staff were friendly and helpful. The laundry room was reasonably priced. Happy the Grab and Go bar was there; made the mornings more bearable....

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Helpful?
Thank D2_Vibe
Manager_11525, Manager at Extended Stay America - Nashville - Airport - Music City, responded to this review

I appreciate you taking the time to write a review of your experience with us. We strive for great customer services and would like for you to feel comfortable and enjoy your stay. I will share your experience with my staff, and we are glad you enjoyed your stay. If you have any additional feedback, we would like to hear...

Reviewed 4 weeks ago

I was needing a hotel in close proximity to a convention I was attending over the weekend, this location fit the bill. I noticed the reviews were 50/50 so I took the risk. Surprisingly I experienced a little aspect of every negative review, to the point that is was almost comical. The property is dirty, starting at the lobby. Nasty...

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Helpful?
Thank Brandon G
Manager_11525, Manager at Extended Stay America - Nashville - Airport - Music City, responded to this review

I appreciate you taking the time to write a review of your experience with us. I do apologize we did not meet your expectations during your stay. The issues you described are definitely not a reflection of Extended Stay America. We strive for great customer services and would like for you to feel like your home away from home. If...

Dalton, Georgia
Reviewed 11 January 2017

I had to have a procedure done at Vanderbilt Cancer Hospital. The local hotels were all booked. The traffic is bad after 4pm if your trying to get from the hospital to this hotel. I would recommend staying here if you had a early procedure. The Jack in the box across the street serves fast food that's good and a...

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Helpful?
Thank tsat76
Manager_11525, Manager at Extended Stay America - Nashville - Airport - Music City, responded to this review

Your feedback is important. Thank you for sharing. It is great to see our convenient location was just what you needed and that you valued the cleanliness of our hotel. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

TN
Reviewed 6 January 2017

I have stayed at other Extended Stay America's before and was very pleased. This location, however did not match my other stays. First of all, the carpet was filthy with dirt and red stains. I could not remove my socks the whole time. There were roaches in the bathroom. The only good thing I can say is that the beds...

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Helpful?
Thank TnMomOfFour
Manager_11525, Manager at Extended Stay America - Nashville - Airport - Music City, responded to this review

I appreciate you taking the time to write a review of your experience with us. I do apologize about the issues during your stay. We strive for great customer service and would like for you to feel comfortable and enjoy your stay. If you have any additional feedback, we would like to hear it. Please contact me, at naa@extendedstay.com, so...

Scappoose, Oregon
Reviewed 2 January 2017 via mobile

This was the worst hotel experience I've ever had. The room was filthy, there was no toilet paper upon arrival. I had to ask the front desk staff three times until we actually got some. The bedding was dirty and when I asked for new sheets I had to remake the beds myself. There was green filth on the cabinets...

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Helpful?
Thank Cody M
Manager_11525, Manager at Extended Stay America - Nashville - Airport - Music City, responded to this review

I appreciate you taking the time to write a review of your experience with us. I do apologize for the issues you had during your stay. The issues you described are definitely not a reflection of Extended Stay America. Thanks again for bringing your issues to our attention. We like to make sure your experience is like a home away...

Reviewed 2 January 2017 via mobile

Do not use this hotel!! This hotel was the dirtiest I have ever stayed in. I had to ask for toe nail clippings to be removed from the bathroom as well as pubic hairs. Under the bed had sanitary napkin wrappers and didn't look like it had been swept let alone mopped in ages. We used our own blankets and...

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Helpful?
Thank Cklaver64
Manager_11525, Manager at Extended Stay America - Nashville - Airport - Music City, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I'm sorry to hear that your stay with us was unpleasant. Please accept our apologies. Our staff and managers will be addressed on the lack of cleaning and customer service you experienced at our hotel. We will do a much better job assisting our...

WINDSOR
Reviewed 10 December 2016 via mobile

We checked into our room 253 and the lights wouldn't work once we got lights on there was several cockroaches on the ceiling. I than always pull the sheets back and the bed was so blood stained and had no mattress cover just a flat sheet covering it. Because we paid with a credit card was told it takes 30days...

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Helpful?
Thank WENDIH
Manager_11525, Manager at Extended Stay America - Nashville - Airport - Music City, responded to this review

I appreciate you taking the time to write a review of your experience with us. I do apologize for the issues you had during your stay, the issues you described are not a reflection of Extended Stay America. We strive for great customer services and would like for you to feel comfortable and enjoy your stay. If any issue is...

NY
Reviewed 3 December 2016

Basic hotel with small kitchen in room. Carpet was very stained and I did not feel comfortable walking barefoot on it. Also the refrigerator was placed so tight against a wall that the door would barely open.

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Thank Reinisland
Manager_11525, Manager at Extended Stay America - Nashville - Airport - Music City, responded to this review

I appreciate you taking the time to write a review of your experience with us. I do apologize if we did not exceed your expectations. We like to make sure your experience is like a home away from home. We continually work to improve our hotel. If you have any additional feedback, we would like to hear it. Please contact...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Nashville - Airport - Music City

Address: 727 McGavock Pike, Nashville, TN 37214 (Formerly Homestead Studio Suites)
Region: United States > Tennessee > Nashville
Price Range: $111 - $192 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Nashville - Airport - Music City 2.5*
Number of rooms: 133
Reservation Options:
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Also Known As:
Homestead Studio Suites Nashville - Airport Hotel Nashville
Extended Stay America Nashville
Nashville Homestead Suites
Homestead Suites Nashville
Homestead Nashville
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Questions & Answers

Questions? Get answers from Extended Stay America - Nashville - Airport - Music City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid if possible”
 of 5 bubbles blg2007, 23 Jan 2017 | Read review
“159 is clean next to the cleaning lady room but it would be best to stay on bottom floor”
 of 5 bubbles tsat76, 11 Jan 2017 | Read review
“do not stay here unless you pack your own plates,spoons, etc...INCECTICIDE!!”
 of 5 bubbles rhymerfam, 8 Nov 2016 | Read review
“Do not book anything in the 300 building. Do not use this hotel.”
 of 5 bubbles gypsyhrt, 4 Sep 2016 | Read review
“To get a good room, go to a different motel”
 of 5 bubbles WayneS881, 17 May 2016 | Read review
5 of 5