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The Capitol Hotel Downtown Nashville

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The Capitol Hotel Downtown Nashville
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711 Reviews from our TripAdvisor Community

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Magnolia, Kentucky
Reviewed yesterday NEW

Was in Nashville for a trial of a difficult case. The staff including but not limited to Axel, Gwen, Tarsha, Ebram, Jaimee, Preston and Wesley (I apologize for leaving out some names) went above and beyond helping with lots of heavy book bags, directions, suggestions, and all round good humor and happy faces which I really needed. Someone was always...

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Helpful?
Thank janr20152015
Medina, Ohio
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago

Very friendly staff. Gwen at the front desk was great and got us checked in early but everyone we connected with treated us well. The location was wonderful - short walk (10 minutes?) or cheap Uber ($5) to Broadway and other Downtown attractions. The room was clean and did seem new/remodeled. Beds and pillows were comfortable. There is a mini...

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Thank Kim M
About Hotel's Favourite Review
00gc, Manager at The Capitol Hotel Downtown Nashville, responded to this review

Kim, it was a pleasure to have you as our guest, and we appreciate your great feedback. It's wonderful to read we exceeded your expectations, and our location and the excellent value we offer in the area were to your satisfaction. I will surely share your praises with Gwen. We look forward to serving you and your family at the...

Reviewed 1 week ago

As many are saying, definitely a really good location - about a 5-10 minute walk up hill from Broadway, so no need to call a cab at night. The capitol building is right across the street, and some nice food venues very close by to grab lunch. Alisa was pretty welcoming and friendly throughout check in other inquiries throughout the...

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Thank Gabriel S
00gc, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

Gabriel, thank you for choosing The Capitol Hotel Downtown Nashville. We are extremely pleased you loved our location, your comfortable room and the excellent service provided by Alisa. We value your observation and hope to have the opportunity of welcoming you back on a future visit. General Manager

Reviewed 1 week ago via mobile

My fiancé and I spent 2 days/nights March 12-13, 2017. We pulled up into the very tiny carport to see 2 workers outside smoking. Once we checked in, we used the 1 elevator to reach the 4th floor. The elevator brings you up the middle of the building, and the rooms are exterior facing. It's like a Motel 6 where...

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Thank Darren M
00gc, Manager at The Capitol Hotel Downtown Nashville, responded to this review

Dear Darren M, Thank you so much for staying with us and for sharing your feedback. Please accept our sincerest apologies for not living up to your expectations. Our top priority is for every guest to leave 100% satisfied, and we are sorry we let you down. Rest assured we will be addressing the issues you mentioned with the appropriate...

Amherst, New Hampshire
Reviewed 1 week ago via mobile

Let's start with the positives. Only a couple blocks from the action on Broadway. Far less expensive than downtown locations. Staff was friendly, helpful and always working hard. The breakfast attendant was always busy and very polite and greeted everyone. If you are going as a couple or with friends I recommend. Now the cons and reason not for everyone....

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Helpful?
Thank james l
00gc, Manager at The Capitol Hotel Downtown Nashville, responded to this review

Dear James, Thank you so much for staying with us. We are glad to see you had an overall great stay, but we truly apologize for failing to meet all of your expectations. We have taken note of the issues you described such as the elevator and will have this looked into right way. Thanks for letting us know. It...

South Dakota, United States
Reviewed 1 week ago

We can't say enough about the staff at this hotel - Jamiee, Wesley, Ann-Marie, Raul, Cliff, Aleta, Sveeta and others made us feel so welcome, ensured that our room was comfortable and made sure we knew where we were going when we headed out to explore the city. Our room was clean and pleasant, and the complimentary breakfast was just...

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Thank alandh2017
00gc, Manager at The Capitol Hotel Downtown Nashville, responded to this review

We appreciate you including us in your travel plans. Your review makes me so proud and shows we are succeeding in what we aim to achieve - making your stay as enjoyable as possible. Thanks so much for acknowledging all our associates, I will surely share your praises with them. On behalf of everyone here at The Capitol Hotel Downtown...

A TripAdvisor Member
1 review
Reviewed 1 week ago via mobile

We had a great time at The Capitol Hotel. Rooms were clean and the front desk staff was very friendly and accommodating as was our housekeeping staff. Ann Marie made sure our room had everything we needed.

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Thank A TripAdvisor Member
00gc, Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank you for choosing The Capitol Hotel Downtown Nashville for your recent stay. It’s our pleasure knowing you loved your spotless room and our excellent service. I will share your praises with all the team members you mentioned. Thanks again, we hope to welcome you and your friends back soon! General Manager

Louisville
Reviewed 2 weeks ago

Alisa & Gwen checked us in quickly - our room faced Union Street and was quiet for being an exterior room entry hotel. The room was very clean and came with a K-Cup machine - nice touch! The valets are quick to get your car and very helpful loading and unloading. The Uber cost to Broadway is between $5 and...

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Thank Loutravel
00gc, Manager at The Capitol Hotel Downtown Nashville, responded to this review

We appreciate you sharing your experience regarding your stay of The Capitol Hotel Downtown Nashville. Thank you for mentioning us as a great value and for letting us know how much you enjoyed your room and the location of our hotel. Alisa and Gwen will be happy to see their names in your review. We hope you will make us...

Reviewed 2 weeks ago via mobile

Alisa is awesome! Very nice personality and informative! Bartender Billi Jo was awesome as well! A must stay in Nashville! Ebram was great at parking my car! Everyone was informative about the local happenings!

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Thank Patrick R
00gc, Manager at The Capitol Hotel Downtown Nashville, responded to this review

Patrick, thanks for choosing The Capitol Hotel Downtown Nashville for your recent business trip. I am so pleased that you enjoyed your stay. Thank you for your kind compliments about Alisa, Billi, and Ebram. Please be assured that I will share your compliments with them. We appreciate you recommending us and look forward to having you stay with us again....

Erie, Pennsylvania
Reviewed 2 weeks ago

The staff was very friendly and helpful. Looks like it had been renovated recently, and much of our room looked brand new. Perfect and affordable option if you are planning on visiting all the downtown attractions and don't mind walking a few blocks.

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Thank VDizzle12
00gc, Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank you for the feedback regarding your stay at The Capitol Hotel Downtown Nashville. We believe that our excellent staff, newly updated rooms, and prime location make us a #1 hotel when visiting Nashville, and we are glad you agree! Thanks once more for being our guest, we hope you will choose us again in the future! General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Breakfast included
  • Laundry Service
  • Breakfast Available
  • Dry Cleaning
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Capitol Hotel Downtown Nashville is in the heart of downtown, within walking distance to entertainment & dining venues. Our 100 sleeping rooms have been newly renovated. Free deluxe hot breakfast buffet. ... more   less 

Additional Information about The Capitol Hotel Downtown Nashville

Address: 711 Union St, Nashville, TN 37219-1707
Region: United States > Tennessee > Nashville > Downtown Nashville
Price Range: $249 - $501 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Capitol Hotel Downtown Nashville 3*
Number of rooms: 100
Reservation Options:
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Also Known As:
Best Western Downtown Hotel Nashville
Best Western Nashville
Nashville Best Western
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Questions & Answers

Here's what travellers have asked, with answers from The Capitol Hotel Downtown Nashville staff and other travellers.
23 questions
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Louisville, Kentucky
over a year ago
cork
1 month ago
over a year ago

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Questions? Get answers from The Capitol Hotel Downtown Nashville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Back of hotel is quieter”
 of 5 bubbles gabrielsA5073JR, 17 Mar 2017 | Read review
“We enjoyed the view of the city and the capitol building from our upper level room.”
 of 5 bubbles alandh2017, 14 Mar 2017 | Read review
“Backside would be quieter but you have no view of the city”
 of 5 bubbles Loutravel, 9 Mar 2017 | Read review
“breakfast is on floor 2”
 of 5 bubbles , 28 Feb 2017 | Read review
“The view on the Union Street side of the hotel overlooks the Capitol!”
 of 5 bubbles B158LAcherylc, 27 Feb 2017 | Read review
5 of 5