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The Capitol Hotel Downtown Nashville

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The Capitol Hotel Downtown Nashville
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619 Reviews from our TripAdvisor Community

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There are newer reviews for The Capitol Hotel Downtown Nashville
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Showing 596: English reviews
Reviewed 10 May 2016

Wow! Jamiee was super helpful with our trip! She was courteous..informative...and offered excellent customer service when I was having some minor issues. We will definitely stay at this hotel again. Awesome location and nice renovation!

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Helpful?
Thank Michael T
ManagerX1, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thanks so much for your recent stay and for your feedback. I am thrilled to hear that our staff at The Capitol Hotel Downtown Nashville made your stay so enjoyable, and you loved our convenient location close to all the places you needed. We believe we have the best team in town, and I can assure you they work hard...

Tacoma, WA
Reviewed 9 May 2016

My husband and I were coming to Nashville for the first time. I booked this hotel based on location, price and reviews. We couldn't have been more pleased! Room was nicely appointed, very clean and very comfortable. The location was fantastic and we walked all over the city - visiting the Ryman, First Tennessee Ballpark, the Bridgestone Arena, Honkytonk Row,...

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Helpful?
1Thank NWRoadTrippers
ManagerX1, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank you so much for such a fabulous review! We are delighted that you and your husband had an excellent stay at The Capitol Hotel Downtown Nashville and you all enjoyed all our amenities and services. It's always wonderful to hear that we have exceeded a guest's expectations. Our goal is 100% guest satisfaction, and I am thrilled to see...

Rockwall, Texas
Reviewed 4 May 2016 via mobile

My husband books our hotels when we are traveling, sigh unseen. And this was one of the worst. It's a motel, rooms on the outside. It is close to downtown, so if you enjoy the sound of street noise, cop cars ect then you will enjoy it. Small rooms. Cleans rooms, that's the only nice thing I have to say:(

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Helpful?
Thank jantownes79
ManagerX1, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

Dear Jan, thank you so much for staying with us and for sharing your feedback. On behalf of my entire team, please accept my sincerest apologies for not living up to your expectations. Our #1 goal is for every guest to leave 100% satisfied, and I am very sorry you did not experience a quiet and comfortable stay with us....

Tennessee
Reviewed 28 April 2016 via mobile

As is always the case, you can't always go by the previous reviews. This hotel was very nice. No, it's not the Ritz Carlton, but it was perfect for our needs which was a concert at the Ryman. The king room was spacious for the two of us. The bed was extremely comfortable. The only downfall is that it would...

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Helpful?
3Thank Christy823
ManagerX1, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank you for choosing The Capitol Hotel Downtown Nashville for your recent stay. Our goal is 100% guest satisfaction, and we take great pride in providing clean and comfortable rooms along with exceptional service, and I'm so glad to read this was your experience. I will be sure to share your compliments with my entire team, and let them know...

Astor, Florida
Reviewed 25 April 2016

Gwen the front line manager the evening we checked in, went above and beyond to fix a mistake that was clearly mine when I booked. I came in moody and a little saddened and she stepped right up and took care of my mistake and turned a bad experience into one of a life time. The rooms were a little...

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Helpful?
Thank ed h
ManagerX1, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank you so much for your recent stay and for letting us know how much you enjoyed your time with us. Our team take great pride in providing clean, comfortable rooms along with exceptional service, and I'm so glad to read this was your experience. I will share your comments with my team and I am sure they will be pleased...

Raleigh, North Carolina
Reviewed 20 April 2016

I recently was on tap for organizing a bachelor party for a group of 8. We had a block of rooms but unfortunately the morning of the bachelor party the Groom had a medical emergency that he needed to attend to and we had to cancel everything at the last minute. The Hotel had already been great about setting up...

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Helpful?
1Thank TripAdvProfile_nf
ManagerX1, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank you so much for your kind remarks. It's always wonderful to hear that we have exceeded a guest's expectations. Our entire team works hard to provide an exceptional customer experience, and we are so glad we were able to do that for you! We appreciate you sharing your satisfaction with our accommodations, breakfast facility and location as well. It...

Reviewed 18 April 2016 via mobile

Wonderful experience. Close to everything. Staff was excellent, and it was easy to park and uber to places around town. Seriously you can't beat this. Yes, you enter the rooms from outside but it's from a lovely breezeway and the view it pleasant. Can't believe anybody would give a negative review.

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Helpful?
Thank Spencer M
ManagerX1, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank for choosing The Capitol Hotel Downtown Nashville for your stay. Our goal is 100% guest satisfaction, and we are thrilled to see this was your experience. It is great to read our location was perfect for your needs and that you were impressed with our courteous associates. It was a pleasure having you as our guest, and we hope...

Reviewed 17 April 2016 via mobile

I have stayed at the Capitol Hotel in downtown Nashville 3 times in April. It is my preferred hotel when business takes me to Music City. The staff are fantastic. Gwen, Robert, Altea, Reven and Cliff show true Southern hospitality each time I arrive. If you want a clean comfortable room and the best customer service you will ever experience...

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Helpful?
1Thank Vicki F
ManagerX1, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank you so much for choosing us again, and we are delighted that our staff took such a great care of you and made your stay so enjoyable. They will be pleased reading your comments. With our excellent location, friendly staff, and clean and well-appointed rooms, we believe our boutique hotel is an excellent choice for anyone visiting the area,...

Reviewed 16 April 2016 via mobile

This was my second visit to this hotel in the space of 12 months. I loved it the first time and it didn't change second time around. The hotel was fully modernised last year and the rooms are excellent, with comfortable beds, great showers, pretty good free wifi and a good coffee machine! It is perfectly situated within an easy...

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Helpful?
Thank KevPSmith
ManagerX1, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank you for the wonderful review regarding your stay at The Capitol Hotel Downtown Nashville once again. Our # 1 goal is to provide exceptional service along with clean, comfortable accommodations, and we are so glad to hear that we exceeded your expectations. We believe we have the best team in town, and we can assure you they work hard...

Reviewed 15 April 2016 via mobile

This hotel was so nice. The staff is great and so helpful whenever we needed anything from getting us taxi quotes to extra blankets. It's newly renovated so it's very clean and new looking. The breakfast in the morning which is included was great with many options! Very reasonable prices compared to others in the area and would deff stay...

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Thank Mregano29
ManagerX1, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

We are thrilled to hear how much you enjoyed your stay at The Capitol Hotel Downtown Nashville! It was such a pleasure to read that you were impressed with our staff’s outstanding service, the breakfast we served and the value we offered. We are delighted that you liked our new look as well. We are happy to have you as...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Breakfast
  • Breakfast Available
  • Dry Cleaning
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Capitol Hotel Downtown Nashville is in the heart of downtown, within walking distance to entertainment & dining venues. Our 100 sleeping rooms have been newly renovated. Free deluxe hot breakfast buffet. ... more   less 

Additional Information about The Capitol Hotel Downtown Nashville

Address: 711 Union St, Nashville, TN 37219-1707
Region: United States > Tennessee > Nashville > Downtown Nashville
Price Range: $208 - $398 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Capitol Hotel Downtown Nashville 3*
Number of rooms: 100
Reservation Options:
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Also Known As:
Best Western Downtown Hotel Nashville
Best Western Nashville
Nashville Best Western
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Questions & Answers

Here's what travellers have asked, with answers from The Capitol Hotel Downtown Nashville staff and other travellers.
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Questions? Get answers from The Capitol Hotel Downtown Nashville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Even on the top floor, light sleepers will have a hard time at this hotel”
 of 5 bubbles barbsboyBoston, 21 Nov 2016 | Read review
“We were on the fourth floor and never had any problems with the elevator or stairs.”
 of 5 bubbles sherriec113, 17 Nov 2016 | Read review
“We were in a corner room right on street and had no noise problems,”
 of 5 bubbles georgiav410, 14 Nov 2016 | Read review
“request a room on the back side away from the street noise.”
 of 5 bubbles packers71, 12 Nov 2016 | Read review
“We stayed on the highest floor - all doors open to the outside - this is more like a motel than a hotel.”
 of 5 bubbles 458BarbaraK, 7 Nov 2016 | Read review
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