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Sheraton Grand Nashville Downtown

AMOMAUS$273*
View Deal
#28 of 154 Hotels in Nashville
Certificate of Excellence
12/06/2017 13/06/2017
1 room 2 adults 0 children
US$279*
US$273*
Great Deal
US$279*
US$279*
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Sheraton Grand Nashville Downtown
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1,233 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Grand Nashville Downtown
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Showing 1,206: English reviews
Little Rock, Arkansas
Reviewed 22 January 2016

Spent two nights here, the hotel is newly renovated as everyone has said so things are very bright and clean. The rooms are nice but the closet situation is very awkward, can't fit and open suitcase in it easily and there is little light to see what is inside. The temperature control was surprisingly hard to use - we let...

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Helpful?
1Thank Traveler CT
Doug_Vandenberg, General Manager at Sheraton Grand Nashville Downtown, responded to this review

Dear Traveler CT, Thank you for taking the time to share your recent experience here with us at The Sheraton Nashville Downtown Hotel. We are delighted that you felt taken care of by our associates and enjoyed your guestroom and our parking garage. We do sincerely apologize for the elements of your stay that did not meet expectations. We hope...

Tampa, Florida
Reviewed 21 January 2016

By far my biggest disappointment at this hotel was the lack of customer service, both by phone an upon check in. They were unwilling/unable to block me into a certain room type or pre-check me and unapologetic about it. At check in they had never heard of the Delta/Starwood crossover rewards program so and acted as if I was making...

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Helpful?
Thank Sunnydove
Doug_Vandenberg, General Manager at Sheraton Grand Nashville Downtown, responded to this review

Dear Sunnydove, We appreciate you taking the time to write a thorough review of your recent experience here with us at The Sheraton Nashville Downtown Hotel. We are truly disheartened to hear that your stay fell well below expectations. We strive for each guest to leave with nothing but positive lasting memories and pride ourselves in the service we have...

Philadelphia, Pennsylvania
Reviewed 19 January 2016

I enjoyed my brief stay at the Sheraton Nashville Downtown. I was in town for a business trip to meet up with a colleague, and I had a standard room on the 19th floor. The hotel has been recently renovated and I love the modern decor. Everything was impeccably clean. The restaurant/bar was the perfect place to relax after a...

Review collected in partnership with this hotel
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Helpful?
Thank Jo-Lynne S
Doug_Vandenberg, General Manager at Sheraton Grand Nashville Downtown, responded to this review

Dear Jo-Lynne S, Thank you for taking the time to review your recent experience here with us at The Sheraton Nashville Downtown Hotel. We are thrilled that you enjoyed the décor and felt well taken care of by our associates. We have shared your comments with the rest of our team and look forward to welcoming you back for future...

Saint Louis, Missouri
Reviewed 18 January 2016

I'm a Starwood Gold member who hates to criticize Sheraton, but this hotel sucked. Valet is scarce. Bathrooms are microscopic. No maid serviced my room until I called at the end of the day to complain. Towels are thin. Hotel refused to honor its best rate guarantee when Kayak had it for $25 less. I expect a lot more service...

Review collected in partnership with this hotel
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Helpful?
Thank russelljS1470LR
Doug_Vandenberg, General Manager at Sheraton Grand Nashville Downtown, responded to this review

Dear russelljS1470LR, We appreciate you taking the time to review your recent experience here at The Sheraton Nashville Downtown Hotel. We are truly disheartened to hear that your stay fell well below expectations, as we strive for each guest to leave with nothing but positive lasting memories, and we regret to hear that this was not reflected during your stay....

Hilton Head, South Carolina
Reviewed 18 January 2016

Travel every week for work and this is one of my favorite hotels. Great location with fantastic staff all around. Very professional, friendly, and l responsive. Whether business or fun, I highly recommend staying here.

Review collected in partnership with this hotel
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Helpful?
Thank sallybee73
Doug_Vandenberg, General Manager at Sheraton Grand Nashville Downtown, responded to this review

Dear sallybee73, Thank you for taking the time to share your recent experience here at The Sheraton Nashville Downtown Hotel. We are delighted that you continually enjoy the location of our hotel and that our associates contribute to making each stay memorable. We look forward to welcoming you back soon. Sincerely, Doug Vandenberg General Manager

Metro Minneapolis-Saint Paul, Minnesota
Reviewed 18 January 2016

Perfect location, staff was very helpful, free shuttle to main areas in Nashville, clean hotel. Overall the hotel was a great fit for our stay! I would highly recommend the Sheraton Downtown for your next trip!

Review collected in partnership with this hotel
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Helpful?
Thank kimberlygY4106JJ
Doug_Vandenberg, General Manager at Sheraton Grand Nashville Downtown, responded to this review

Dear kimberlygY4106JJ, We are so pleased that you enjoyed the location of our hotel and that you felt warmly welcomed by our associates! Please come back and visit us soon! Sincerely, Doug Vandenberg General Manager

Weston, Wisconsin, United States
Reviewed 17 January 2016 via mobile

My husband and I wanted to be near downtown to take advantage of the nightlife. The location is great, you can walk to Broadway, or they will shuttle you. The staff is very friendly and helpful. We ate at the breakfast buffet and also the restaurant, both were very good. Our room was very nice, good size, bed was comfortable....

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Helpful?
2Thank Laurie A
Doug_Vandenberg, General Manager at Sheraton Grand Nashville Downtown, responded to this review

Dear Laurie, Thank you for taking the time to share your recent stay here with us at The Sheraton Nashville Downtown Hotel. We are so pleased that you enjoyed the location of our hotel and were able to take advantage of the amenities we have to offer on property! It is also great to hear that you felt warmly welcomed...

Indianapolis, Indiana
Reviewed 17 January 2016

This hotel in the heart of beautiful downtown Nashville is being renovated so the first thing you see when you enter is (oh, no!) renovation. Not to worry!! Absolutely every aspect of my stay at the Sheraton Downtown was perfect. This staff, to put it simply, just gets it. They have worked around the construction to provide and anticipate guests'...

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Helpful?
Thank Jewelsees
Doug_Vandenberg, General Manager at Sheraton Grand Nashville Downtown, responded to this review

Dear Jewelsees, Thank you for taking the time to share your recent experience here with us at The Sheraton Nashville Downtown Hotel. We are thrilled that you enjoyed your stay and that our associates contributed to making it memorable. We have shared your comments with the rest of the team and again want to thank your for your valuable feedback....

Collingwood, Canada
Reviewed 16 January 2016

Sheraton Nashville is walking distance to many attractions in the downtown core. Staff were friendly and very handy to have the shuttle service as well. Club Lounge staff were very accommodating. Rooms are comfortable and have great views of the city.

Review collected in partnership with this hotel
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Helpful?
Thank Janet C
Doug_Vandenberg, General Manager at Sheraton Grand Nashville Downtown, responded to this review

Dear Janet C, We are so pleased you enjoyed the location of our hotel, you felt warmly welcomed by our associates and were able to take advantage of the amenities that we have to offer on property. We hope we will have the opportunity to welcome you back for future visits! Sincerely, Doug Vandenberg General Manager

Reviewed 15 January 2016 via mobile

This was a combination business/pleasure trip for myself and my husband and his meetings were at the Sheraton so we chose to stay there. The staff is super friendly and very helpful. The location is great if you want to explore or walk to some of the hot spots or local eateries. Or Uber for about $5. Skip the hotel...

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Helpful?
Thank Umpireallie
Doug_Vandenberg, General Manager at Sheraton Grand Nashville Downtown, responded to this review

Dear umpireallie, Thank you for taking the time to review your recent stay here with us at The Sheraton Nashville Downtown Hotel. We are thrilled that you enjoyed the location of our hotel and that you felt warmly welcomed by our associates. We do apologize for the elements of your stay that did not meet expectations, as we strive for...

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12/06/2017 13/06/2017
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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Sheraton Grand Nashville Downtown's multi-million dollar transformation, conceptualized by New York-based designer Anna Busta, is unlike any other hotel in Nashville. Guests will not only experience brand new guest rooms, but a completely transformed lobby, reception area, wine bar, and meeting space. 25 Million Dollar renovation - completed Spring of 2014. ... more   less 

Additional Information about Sheraton Grand Nashville Downtown

Address: 623 Union Street, Nashville, TN 37219-1706 (Formerly Sheraton Nashville Downtown Hotel)
Region: United States > Tennessee > Davidson County > Nashville > Downtown Nashville
Price Range: $356 - $733 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Grand Nashville Downtown 4*
Number of rooms: 474
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotwire, Travelocity, Hotels.com, Priceline, Cancelon, getaroom.com, TripOnline SA, HotelQuickly and HotelsClick so you can book your Sheraton Grand Nashville Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Nashville
Nashville Sheraton
Hotel Style:
#10 Luxury Hotel in Nashville
#33 Romantic Hotel in Nashville
#34 Business Hotel in Nashville
#39 Family Hotel in Nashville
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Nashville Downtown staff and other travellers.
22 questions
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Questions? Get answers from Sheraton Grand Nashville Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The restaurant is on the 2nd floor, I would recommend a floor higher than 3”
Barbara17_10, 24 May 2017 | Read review
“Go to another hotel in area”
johnbT9964WY, 23 May 2017 | Read review
“Be sure to ask for a West facing rooms for a great view.”
dougsm, 18 May 2017 | Read review
“Only 4 lifts, so you can wait a while to get up or down to reception!”
68zacharyw, 17 May 2017 | Read review
“The higher the room the better the views!”
steveberry2020, 5 May 2017 | Read review
5 of 5
AMOMA
US$273* /night
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Expedia.comUS$279
Booking.comUS$279
Hotwire.comUS$279
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*Disclaimer
Prices are for 1 room, 2 adults
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