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Holiday Inn Express Pigeon Forge/Dollywood

327 reviews
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Traveller (54)
Room & Suite (158)
Pool & Beach (26)
Overview
  • Excellent37%
  • Very good27%
  • Average20%
  • Poor9%
  • Terrible7%
Travellers talk about
“showing its age”(4 reviews)
“room was clean”(24 reviews)
“indoor pool”(16 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2.5 Star Hotel
All hotel details
Offers from Holiday Inn Express Pigeon Forge/Dollywood
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Rooms
Mar. 6Mar. 7
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1 room, 2 adults, 0 children
Standard Room
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Reviews (327)Write a Review
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LanguageEnglish
114
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31
23
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All reviewsshowing its ageroom was cleanindoor poolfresh towelsvery nice stayking bedhousekeeping staffenjoyed our stayvery nice hotellocation is greatfree breakfastyogurthot tubbiscuitsattractionsinnstraffic
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1 - 5 of 325 reviews
Reviewed 1 January 2018 via mobile

Great staff at this hotel. They were very helpful. Our room had a fireplace and whirlpool, which were wonderful. It also had very noisy pipes which kept my husband awake. He shut the bathroom door, and that helped a little. The pipes didn't bother me,...More

Thank April W
Response from IHGService, Guest Relations Manager at Holiday Inn Express Pigeon Forge/DollywoodResponded 18 January 2018

Hi April W, Thank you for posting a candid feedback from your recent stay with us. It is great to know that you were able to appreciate the service provided by our staff and the condition of our room. However, I was concerned to see...More

Hotel's Favourite
Reviewed 6 July 2017

Yes, it may need a little updating but this hotel was extremely clean and friendly. I liked the fact that they have an overflow room for breakfast, Great Idea to help with the rush. We stayed July 2-4 and hotel was extremely crowded and breakfast...More

1  Thank tlogsdon
Response from Josh T, Manager at Holiday Inn Express Pigeon Forge/DollywoodResponded 8 July 2017

Thank you for taking the time to review our property and for the kind words about our staff. I will be sure to let each department know that you appreciated everything they had done for you. We look look forward to your next visit to...More

Reviewed 18 December 2017

This was a 1st for us as we normally book a cabin rental so this was the first hotel we have booked in over 6 years! I must admit - it was a great hotel with great prices and clean facilities. Check in was simple...More

Thank Lori L
Reviewed 6 December 2017

I don't want this to be a "bad" review. This isn't a bad hotel. It is older and well worn. Not in bad shape, but it certainly could be better maintained. Great location and maybe that's what you're paying for. The room was large and...More

1  Thank Roadhore
Response from IHGService, Guest Relations Manager at Holiday Inn Express Pigeon Forge/DollywoodResponded 21 December 2017

Hello Valued Guest! Thanks for staying at our hotel and for your straightforward feedback. I'm sorry to hear that the rooms' setup and limited outlets fell short of your expectations and the closet nook is not big enough. These are not the type of service...More

Reviewed 15 November 2017 via mobile

This hotel is adequate but needs to improve. Very noisy heating system in the room, a shower whose temperature was hard to control, condensation from the windows flooding the top of the heater/airconditioning unit and a folding door to the closet which continuously jammed. The...More

Thank Roadwarrior1000
Response from IHGService, Guest Relations Manager at Holiday Inn Express Pigeon Forge/DollywoodResponded 29 November 2017

Hello Roadwarrior1000, Thank you so much for staying with us and for taking the time to leave us your feedback. Your review is vital for improving the service and quality we offer to our valued guest. I am pleased to know that you liked our...More

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About
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Pool
Free Parking
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Meeting Rooms
Self-Serve Laundry
Dry Cleaning
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$81 - US$201 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$81 - US$201 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (54)
Room & Suite (158)
Pool & Beach (26)
Dining (15)
Family and Play Areas (2)
Amenities (2)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Curt H
28 August 2016|
AnswerShow all 5 answers
Response from 1Cleangirl2015 | Property representative |
There are no pets allowed at the holiday inn express , sorry for any inconvenience.
0
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Muffinsmomisawesome
15 March 2016|
AnswerShow all 4 answers
Response from fyremaven | Reviewed this property |
Hi, There are actually TWO Holiday Inn Express hotels in Pigeon Forge. The one we stayed at had an indoor pool, if I remember correctly. One way to find out with certainty is to CALL the exact hotel you plan to book for the... More
1
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12
Room Tips
"Options! Our room (3rd floor with a jacuzzi!) mountain view. (Another had a fireplace)."
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"I was on 5th floor, very quiet"
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"It was a quiet hotel. We stayed on the 3rd floor."
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"Stay somewhere else till they upgrade the place."
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